Manager Data

ERIC M. FRANCO Phone: 520-***-****

Tucson, AZ *5747 E-mail: **********@*****.***

PROFILE: 15 year professional specializing in Industrial/Organizational Psychology, project management, coaching, talent development/learning, staffing, management, communication, innovation, process improvement, agile, workforce planning, survey design, data analysis, and cross functional collaboration across multiple leadership levels up to President. QUALIFICATIONS

Critical Business Prioritization Communication/Influencer Solutions Based Design

Talent Management/Development Drives Projects to Results Strategic Planning

Metrics Development & Analysis Critical/Forward Thinker Process Improvement

High-Performing Manager Actionable Data Focus Needs Analysis

Leadership/Career Coach Decision-Making P&L, Budget & Forecast

Diversity & Inclusion Change Management Current Secret Clearance PROFESSIONAL EXPERIENCE

Raytheon (Q&MA) Tucson, AZ 08/2014 – Present

I/O Psychologist/ Department Manager of Talent Strategies and Knowledge Management (Current)

Regulated business’ first Knowledge Management structure to address current and future knowledge challenges (people, process and technology). RESULT: Formalized business structure rooted in AS9100 principles (talent identification, talent development, data governance, and knowledge transfer).

Launched transformational leadership development program that transforms managers to leaders/coaches in order to propel talent development. RESULT: Business Vice President for Human Resources communicated our work is the benchmark for the organization. Program is being implemented in other functions.

Facilitated multiple events with audiences ranging from new employees to high potentials to executive leaders to industry leaders. RESULT: Ability to adjust methods and delivery based on adult learning theories while ensuring the learning vision, strategy and objectives were met.

Conducted organizational reviews with subject matter experts, frontline managers, and senior leaders to improve processes. RESULT: Designed and Implemented new dashboards to reduce cycle time and provide actionable metrics on staffing.

Instrumental in the development of a high performing team. RESULT: 44% of my team has been promoted due to my coaching and development, 40% of my team have become managers, and 81% of my team have gone on to lead large scale projects.

Coached multiple individual contributors, front line managers, mid-level managers and Directors on career development, leadership or ethics. RESULT: Created clear understanding of ownership and drove focused development resulting in promotions or stretch assignments.

Ability to prioritize and triage real-time demands of ongoing projects, campaigns, and company initiatives with an experimental and creative mindset, relishing the opportunity to try new things.

Designed talent strategy process map tying recruiting, staffing, onboarding, learning, and accelerated development. RESULT: Clear understanding of value, connections, process requirements and potential risks for altering an activity or process.

Authored a talent dashboard that pulls data collected on engagement, flight risk, skills capability and critical HR knowledge in order to assess organizational performance and readiness. RESULT: Ability to assess current state, review business needs and identify the best path forward (talent movement, work shift, hire) with a full understanding of the flight risk and skill capability the move will have on the departing and receiving group.

ERIC M. FRANCO Phone: 520-***-****

Tucson, AZ 85747 E-mail: **********@*****.***

Raytheon Tucson, AZ 01/2008 – 08/2014

Integrated Product Team Lead (IPTL)

Control Account Manager (CAM)

Senior Configuration Analysist

Streamlined processes through implementation of new tools and alternative manufacturing steps. RESULT: Drove costs down by reducing unit price. Received an award from the AWS Vice President.

Created and led the implementation of multiple Program Plans, Work Instructions, and Operation Plans. RESULT: Implemented process, streamlined steps, and helped reduce operating costs.

Analyzed budget, schedule, risks, timecards, contractors, and deviations to track and maintain earned value. RESULT: Multi-million dollar program completed under budget and ahead of schedule. Drove down costs by $2 million dollars.

Headed Program’s Manufacturing Readiness Assessment (MRA) efforts under heightened scrutiny from Government. MRA was conducted with high visibility from Directors to the President of RMS. RESULT: MRA was a huge success with customer, Director and RMS President’s comments ranged from “Best ever” to the “New Gold Standard”. Future MRAs will utilize my templates.

Streamlined performance on data deliverables by reducing the amount of time required to deliver data. RESULT: Reduced hours per Contract Data Requirement List (CDRL) on Basis of Estimates (BOEs), effectively doing more for less with no drop off in service or quality.

Led multiple teams on the importance of Diversity, Trust and Respect. RESULT: Increased knowledge of the benefits of diversity and the foundations for Trust and Respect. Annual data resulted in a 7% increase in Diversity awareness and acceptance, a 5% higher score than any other Function within Raytheon Missile Systems (RMS).

Managed multiple contractor accounts and negotiations. RESULT: Increased performance of contractors by providing additional scope/requirements within Statement of Work (SOW). Provided actionable data to program office to help drive decisions on schedule and critical chain components.

Created work around to schedule and cost obstacles by leveraging other business units to meet a data delivery. RESULT: Created a best practice to deliver data between business unit sites at a savings of 90% to current costs. Within the first 3 months this process netted a savings of $240,000. Bass and Associates Tucson, AZ 01/2006 – 01/2008

Department Manager

Spearheaded overhaul of procedures and curriculum design to integrate departments, ethics, and streamline training process. RESULT: Able to plug and play employees based on company.

Communicated/Coordinated with customers, Trustees, Attorneys, Suppliers, and other Department Heads. RESULT: Created a foundation of open communication reducing rework and utilizing resources.

Monitored performance and compliance to local and national law. RESULT: Maintained 100% compliance thus avoiding penalty fees.

Reduced turnover from 56% annual turnover to 8%. RESULT: Reduced operating costs. Committee Member / Board Experience

VP Membership Engagement International Coaching Federation (AZ Chapter) External Relations Committee Society for Industrial and Organizational Psychology Scientific Affairs Society for Industrial and Organizational Psychology Government Relations Advocacy Team Society for Industrial and Organizational Psychology RTX Change Management Team Raytheon Technologies

RTX Knowledge Management Co-Lead Raytheon Technologies ERIC M. FRANCO Phone: 520-***-****

Tucson, AZ 85747 E-mail: **********@*****.***

EDUCATION

PhD in Philosophy of Data Management Northcentral University 2026 Professional Certified Coach (Targeted Completion) International Coaching Federation 2021 Organizational Network Analysis Certification Academy to Innovate HR 2020 Raytheon Six Sigma Expert Raytheon, Tucson, AZ 2019 Knowledge Management Certification Knowledge Management Institute 2018 Change Management Certification PROSCI 2017

Coach U Coaching Certification Coach U, Tucson, AZ 2017 Certified Emotional Intelligence Center for Leadership Studies 2017 Certified Situational Leadership Facilitator Center for Leadership Studies 2017 Kirkpatrick Level 4 Certification Raytheon, Tucson, AZ 2016 Raytheon Earned Value Certification Raytheon, Tucson, AZ 2013 Masters in Industrial/Organization (I/O) Psychology University of Chicago 2011 Master in Business Administration (MBA) University of Phoenix, Tucson, AZ 2006 Dual BS in Business Management and Marketing University of Phoenix, Tucson, AZ 2002

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