Sales Manager

BW

BARBARA WILKINS

***************@*****.*** 602-***-**** Phoenix, AZ 85001

Results-focused professional Proactive leader with strengths in communication and collaboration. Dynamic in leveraging Sales results and motivational skills for employees. Knowledge to adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Talented Director and team leader offering 39 years of success in sales and support environments. Strategic thinker with Sales/Support proficiency. Offers proven ability to build effective teams and manage to success. CommiĴed to identifying and leveraging opportunities for growth. Assistance program knowledge

Effective customer communication

Customer support and assistance

Community outreach

Research and facts collecting

Client meetings

Planning and coordination

Process improvement

Team management

Business operations

Relationship development

Supervision

Operational improvement

Problem resolution

Customer service

CenturyLink Phoenix, AZ

Director Base Management

02/2018 - 05/2020

Leveraged years of expertise to create effective, pragmatic training materials for new or current staff members.

Created and implemented case management programs after analyzing quantitative data about positions

Completed assessments of team members to hold staff members accountable to case management objectives.

Demonstrated expertise in creating accountable teams which closely followed corporate strategies.

Produced and updated organizational records and reports, including organizing budgets and documentation.

Identified and hired talented individuals bringing valuable skills and great experience to team.

Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.

Improved customer satisfaction by finding creative solutions to problems. Collaborated with others to discuss new cross-region opportunities. Qwest Communications Phoenix, AZ

Team Lead

05/2018 - 12/2019

Lead a team of 39 support managers across the West Excellent at articulating the vision and planning exaction for results Coordinate cross-functional resources to achieve company objectives Responsible for renewals, account growth, and customer satisfaction Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Performed site evaluations, customer surveys and team audits. Summary

Skills

Experience

Qwest Communications Phoenix, AZ

Sales Manager

05/2015 - 05/2017

Partnered with marketing team to align sales strategy with brand messaging across all communication channels.

Developed and significantly grew territory.

Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 22%.

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Developed and implemented new sales strategies to update product lines. Created and finalized quotes to complete deals between company, vendors and customers.

Glendale Community College Glendale, AZ

Some College (No Degree)

Education and Training

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