Resume

Manager Service

Location:

Dallas, GA

Salary:

60000/annually

Posted:

November 10, 2020

Contact this candidate

Resume:

**** **** ******* **** *** *** HIRAM GA. *****

909-***-**** · adhp0e@r.postjobfree.com

TIMOTHY D. HOLLYWOOD

PROFILE

CUSTOMER SERVICE AND INSIDE SALES EXPERIENCE with DISTRIBUTION and MANUFACTURING MANAGEMENT RESPONSIBILITIES.

Highly effective operations manager in combination with facilities operations, customer service, warehousing and distribution functions. Responsibilities include profit and loss of manufacturing facilities. Bottom-line oriented with proven record of exceeding standards and expectations in manufacturing/distribution environment. Possess a hand’s on approach to training, leads by example, with excellent problem solving skills.

1) Over 25 years of experience in the Envelope Manufacturing industry, including the areas of, Sales, Manufacturing, Customer Service, Distribution, Warehousing, and Inventory Control. .

2) Involved in all aspects of the manufacturing process from Human Resources, Scheduling, Estimating, Procurement, Budgeting, and Profit/Loss Statements.

3) Emphasis on Customer Service and maintaining a profitable operation.

4) Heavy involvement in Operational Training, Plant Start-Up, Plant Relocation and

Closures.

ACCOMPLISHMENTS

Operations/Manufacturing Management

Manufacturing/distribution in charge of team effort in running the most profitable plant out of 14 for the last 12 years. Also met or exceeded budget each of the last 12 years with over 60 million dollars in profits generated during this time period (1998-2009).

Plant had one of the best “Lost Time Accident” records in the company. No “Lost Time Accidents” for three years. (2006-2008)

Last 12 years oversaw planning and execution of the annual 6 million dollar physical inventory at the California facility resulting in an annual inventory pick up.

Customer Service/Inside Sales

Responsible for training customer service and office personnel. Last 12 years oversaw customer service, technical services, and accounting with a total of 25 to 35 direct reports. Excellent employee retention rate with an average of 15 years’ service per employee.

Facilities Management/Training

In charge of training union and non-union warehouse and production employees throughout several facilities in the Southeast, Mountain and Southwest regions, on operational procedures and computer system. Working knowledge of JD Edwards and Legacy software systems along with basic understanding of SAP WMS.

Also was in charge of trouble shooting Toshiba Phone System and AS400 Computer System for the California operation.

Involved in negotiating freight rates throughout Southwestern Market and Canada, resulting in extensive savings for the California location and company.

Experience with employee training and maintaining records for the SDS programs at several union and non-union locations.

WORK EXPERIENCE

Jan-2020-April 2020 Saddle Creek Logistics

Villa Rica GA

Weekend Warehouse Supervisor

Oversaw day to day activities of weekend shift with 20-25 direct reports.

This location was handling one customer’s receiving and redistributing

of product for SAM’S CLUBS throughout the Southeastern United States.

Dailey activities included onboard training. monitoring employee’s

Productivity (KPI’s), giving out work assignments, health and safety updates and

training, reviewing employee attendance and time cards.

Dec 2018-Sept 2019 Auto Plus Auto Parts

Austell GA

Inbound Warehouse Supervisor

Oversee day to day activities of Auto Plus Auto Parts Warehouse Inbound

personnel. In charge of 10 to 15 full time employees performing the task of receiving and put away of both new and returned product.

2016-Nov 2018 Behr Process Corporation

Kutztown, PA

3rd and Weekend Shift Distribution Warehouse Supervisor

Oversee day to day activities of Behr Process Corporation Warehouse 3rd

Shift personnel. In charge of 11 full time employees and up to 10 Seasonal.

2013-2015 Behr Process Corporation

Santa Ana, CA

Warehouse Inbound/Receiving Supervisor

Oversaw day to day activities of Behr Process Corporation warehouse Inbound/Receiving Department. In charge of 9 direct reports handling all product coming into the building from manufacturing and outside vendors. Picking and packing product shipping to other Behr Distribution Centers. Also in charge of processing all return and damaged merchandize. Posses a working knowledge of SAP formatted WMS.

2011- 2013 Caem Metsys

Chino Hills, CA

Warehouse Supervisor

Oversaw day to day activities in 3PL warehouse. Handle all of Caem’s receiving and shipping requirements. In charge of inventory control and item location updates.

NATIONAL ENVELOPE:

August 1985-September 2010

1998 - 2010 National Envelope California

City of Industry, CA

Operations Manager

Responsible for 30+ person office and warehousing staff, including 4 department managers. Overseeing the day to day activities of billing, purchasing, estimating, technical and customer service. Heavily involved in inventory control, cycle counting, warehousing, and shipping logistics. Emphasis on running a profitable operation. Also acted as on site liaison for company accounting and IT departments headquartered in Frisco, Texas. In charge of creating and editing the California location B.O.M. (Bill of Materials) master file for stock and special make items. Had departmental P/L and Budgeting responsibilities. Also had full ownership for implementing the annual 6mm dollar physical inventory and handling any third party auditing personnel.

1997 - 1998 National Envelope of Wisconsin

Appleton, WI

Operations Manager

In charge of 25-30 direct reports covering the areas of billing, estimating, purchasing, and customer service. Also had inventory control responsibilities. This was a union plant and the second most profitable out of 14 behind National Envelope of California.

1996 - 1997 National Envelope East

Union, NJ

Operations Manager

Responsible for 25-30 office personnel overseeing regional pricing, customer service, inventory control, and scheduling. In one year took this union workers plant from losses of 3 million per year to 1 million per year.

1989 - 1996 National/Williamhouse South

Moultrie, GA

General Manager

General Manager overseeing all aspects of operations from managing an outside sales force of three to customer service and plant operations with 30 to 35 direct reports. Had full P&L and Budgeting responsibilities for the Georgia facility.

1989 National/Williamhouse of New England

Millbury, MA

General Manager

General Manager of National/Williamhouse of New England an envelope distribution center with annual sales in excess of 5 million dollars annually. Oversaw day to day operation of the location handling the New England market. Supervised 4 customer service representative 3 warehouse personnel and 1 outside sales person. Had full Budgeting and P&L responsibilities.

1985 - 1988 Kent Paper a Division of National/Williamhouse

Ridgewood, NY

Customer Service/Customer Service Manager

Customer Service/Customer Service Manager Kent Paper a union affiliated envelope manufacturer in New York City with sales in excess of 50 million dollars per year. Started in Customer Service in 1985 promoted to Customer Service Manager in 1987. Oversaw the customer service department and estimating with a total of 15-20 direct reports handling the Northeast and Southeastern U.S. market.

EDUCATION

1976 - 1980

Washington College

Chestertown, Maryland

Bachelors of Art in History

REFERENCES

Jim Bidne (Owner)

Corporate Envelope and Printing

299-R U.S. Highway 22 East

Greenbrook, NJ 08812

732-***-****

Brian Archer