Salesforce Engineer

Sravya Mandala

**** ***** **** *****, ******** **132, United States 804-***-**** adhp01@r.postjobfree.com Profile

A talented Salesforce Consultant with 4 + years of experience who has a proven track record of

transforming businesses through the intelligent use of Salesforce technology in various domains (science agriculture, Retail, Health organization and finance industries). Skilled in Salesforce.com CRM application with standard business process(Sales & Service Clouds) DevOps and Release Management.

Skills

– DEVELOPER TOOLS

Visual Studio

SVN

GitHub

Bitbucket

Microsoft Excel

– OPERATING SYSTEMS

Windows

XP/2003/2000/2010

LINUX/UNIX

– DB TOOLS

SQL

SOQL

SOSL

– SALESFORCE TOOLS

Apex Code

ANT Migration Tool

Force.com Migration

Data Loader

DataLoader.io

Workbench

– AUTOMATION TOOLS

CLI Deploy

Jenkins

Copado

Gearset

Flosum

Autosys

Strengths

Hardworking Flexible/Adaptable

Fast learning Positive attitude Patience

Ability to learn from mistakes Ambitious

Logical thinking DevOps Salesforce CI/CD

Work Experience

02/2020 – PRESENT

CREVE COEUR,MO, UNITED STATES

Salesforce Administrator/Release Manger

Bayer Corp & Science

Providing support for technical components and

contributing to problem and root cause analysis.

Managing releases for 9 salesforce production orgs across the globe for Bayer.

Capturing Build and deployment notes, developing

software development and release instructions.

Implement enhancements and rolled-out new

features to the Salesforce platform.

Managed Salesforce Sandbox Refreshes for all 9

prod orgs managed sandboxes and also

development sandboxes including all post refresh

activities for all sandboxes.

Creating roles/profiles, Permission Sets, custom

objects, new page layouts, custom fields, formula

fields, validations, workflows rules, sharing rules, Custom Metadata Types, Custom Settings, Managed

Packages.

Maintained prod orgs health and also the

limitations on the workflows and apex code usage.

Built custom reports and dashboards specific to the requirement, continuous monitor and data

integrity.

User setup and License management in Salesforce.

Perform audit checks for all SOX and non-SOX

complaint orgs and follow-up with the teams if

there are any changes made by people who are not

approved to make changes to the prod orgs.

Automated email masking for objects where email

address has to be masked after the refresh.

Backed up all metadata of prod and managed

sandboxes to GIT snapshot using Copado.

Worked with APEX data loader to load the data into Work Experience

prod environments.

Designing and executing solutions for common

challenges such as data mapping, object modeling

and workflow rules within the Salesforce Platform. Used Tabular, Summary and Matrix reports to

create Standard reports and Custom reports.

Research on cost reduction initiatives and

recommendations.

Worked on continuous improvement on improving

automation initiates.

06/2019 – 02/2020 RICHMOND,VA, UNITED STATES

Salesforce Administrator/Release Engineer

CarMax

Define and implement a standardized deployment

schedules that delivers hotfix, minor, medium, and major releases (using Gearset, GitHub, and

Salesforce CLI).

Maintain and Setup Branching strategy in GitHub.

Worked with Salesforce development teams to

maintain allowed Test coverage in Salesforce and

resolve all the deployment errors.

Created Training materials and documentations

with respect to Environment maintenance,

Sandboxes refresh and Release management

process as business needs or features are added.

Review salesforce release Notes and organize

meetings to go a smooth GO-LIVE of new release

into Salesforce without breaking any functionality. Worked with Data Loader and Microsoft Excel, and

managed data operations with ease (export,

manipulate, load)

Schedule Go/No Calls on time before the

deployment and share the details with all the Stake holders.

Work with Data Integrity and Duplicate

Management to help clean and dedupe lead, contact

and account data.

Customized User Roles, Role hierarchies, Profiles

and Sharing settings to ensure that the protected

data is available only to the authorized users.

Designed & Deployed the Custom objects, Custom

tabs, Validation rules, Auto-Response Rules, Page

layouts, to suit to the needs of the application.

Gather and deliver release (DevOps) metrices;

Create dashboards, visual aids, and holistic and

historic deployment intelligence.

Manage operational excellence by implementing

strategies for continuous integration / continuous delivery of Product teams on Salesforce Platform

and any dependent software of the cloud.

Work for continuous improvement on improving

automation initiates.

User setup and License management in Salesforce.

Create runbooks using the restructured Text and

GitHub pages, advocate adoption of continuous

delivery / continuous integration processes and

tools to increase team productivity using Advanced excel Pivot tables, VLOOKUP, Graphs.

Work Experience

01/2017 – 06/2019 JOHNSTON,RI, UNITED STATES

Salesforce Release Engineer &

Administrator

Citizens Bank

As a Build and release person I need to plan life

cycle which includes scheduling, coordinating and

the management of releases across the enterprise

for multiple applications across various portfolios. Configured page layouts, workflows, document

templates, record types, & data fields.

Implemented & maintained reports and

dashboards.

Conduct Release Readiness reviews, Milestone

Reviews and Business Go/No-Go reviews.

Produce Deployment, Run Books and

Implementation Plans.

Configured Custom Objects, Formula Fields,

Validation Rules, Assignment Rules, Workflow

configured List Views, Custom Reports & Dashboard, set up Data Security for the users.

Salesforce user and system supporter on new

functionality, troubleshooting system or user

issues, setting up new users with the correct

permissions and user group access.

Participate in CAB meetings to discuss release scope and/or roadblocks.

Involved in Testing debug and maintenance of

salesforce application.

User setup and License management in Salesforce.

Reviewed all projects releases in the Org and

managed environment without any conflicts.

Involved in Audit trails, user performances,

problem solving for customer issues and ensure

data loading activities across loading the Salesforce application.

Maintains a release repository and manages

keyinformation such as build and release

procedures, dependencies and notification lists.

Installing nCino Packages and configuring

DocuSign connectivity in Salesforce Organization.

Researched Jenkins from the scratch and establish

on the Server for Continuous Integration with SVN

and Continuous Deployment.

Education

09/2014 – 09/2015 FAIRFIELD,CT, UNITED STATES

Masters in Computer Science

Sacred Heart University

08/2010 – 05/2014 WARANGAL,TG, INDIA

Bachelors in Computer Science

S.R Engineering College

Certificates

08/2020

Salesforce Advanced Administrator

Salesforce

21416558

08/2017

Salesforce Administration

Salesforce

17602723

09/2020

Copado Certified Administartor

Copado

009227

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