Manager Data

Thadis Hague

www.linkedin.com/in/thadis-hague

715-***-**** adhozn@r.postjobfree.com Greater St Paul-Minneapolis metropolitan area Technical Resilience and Business Continuity Senior Consultant Analyst Experienced IT professional with a demonstrated history of successful leadership in complex technical infrastructure. Motivated and skilled in Global Data Center Operations, Business Continuity, Continuous Improvement, IT Consulting, Business Process Improvement, Cross- functional Team Leadership, and Vendor Management.

• Business Continuity Technical Resilience and Recovery

• Risk Analysis and Intelligence Change Control Management

• Strategic Development Disaster Response and Recovery

• Global Operations Crisis Management and Escalation

• Business Impact Analysis Emergency Planning and Response Professional Experience

General Mills, Inc., Minneapolis, MN 2004 – 2020

• Assumed ownership of the Business Continuity program. Analyzed existing information and compiled a Risk Assessment and Business Impact Analysis which was presented to leadership. Identified points of failure and disruption for successful recovery plans. Established Recovery Time Objectives and Recovery Point Objectives for successful continuance of operations. Established downtime expenditures and executed plans to maintain productivity with scalable interruption potential.

• Implemented and documented Business Continuity Strategies for Technical Resilience, Incident Response, and Escalation. Initiated and participated in Technical Recovery exercises and After-Action Reviews.

• Coordinated with external agencies to maintain proper training to personnel involved with the Crisis Management Team. This included regularly scheduled safety training exercises.

• Managed two 12-million-dollar data centers in Minneapolis, MN, and a virtual mirrored data center in Mumbai, India, with a 24/7 staff of 13. As a participating manager, I have worked closely with Data Center staff and support teams to establish, review, and improve procedures and processes.

• Moved our Global Operations Center staff to Mumbai, India. This was a major project that involved dozens of engineering teams and managers. This was a complex assignment that functioned seamlessly with a significant savings to operations in the millions of dollars per year.

• Gained ownership of billing the data circuits in North America. These accounts were in disarray with many outstanding, disconnected, or over-charged. Brought hundreds of accounts current and correctly charged.

• Implemented successful strategy of going paperless within the department and with all vendors. This increased transaction efficiency while adding to further department savings.

• Cisco and Microsoft troubleshooting technician. Increasing levels of responsibility as a Point Person, Team Lead, and Data Center Manager. Extensive experience in problem identification, escalation, and resolution with over 250 sites around the world. Had the unique opportunity to be part of a team that designed and built a new 5500 square foot data center.

• Change Control Manager for all technical infrastructure changes across the organization. This required establishing standards and enforcing compliance between change implementors and project leaders. This required in-depth technical knowledge and daily review meetings for all stakeholders. Cross Functional team coordination and management were key to proper change control.

• Responsible for department audit control and reporting in accordance to the standards of Sarbanes-Oxley, (SOX), and incident management.

Talent Software Services, Minneapolis, MN 2001 - 2004

• IT Projects for client PC, server, and network upgrades. These projects varied from simple and small projects of a dozen end-users to large and complex enterprise assignments in the thousands.

Professional Development

• CBCP training and testing recently completed. Certified Business Continuity Professional credential pending and in progress with the Disaster Recovery Institute International.

• Microsoft Azure, Amazon Web Services, SharePoint, Remedy, HP, Hana, Hadoop, Google, Linux, SAN, NAS, WAN, VPN, LTO, NetBackup, SAP, Cisco networking devices, F5, Taleo.

• Certified Project Manager, Agile, Scrum, CNET Data Center Manager course, Business Continuity, Syntrex Technical Recovery training, Scrum training, Harvard Manage Mentor, LinkIn Learning.

Education

• Master of Science in Management Cardinal Stritch University Milwaukee, WI.

• Enterprise and Program Management of Personnel and Information Technology.

• Bachelor of Arts Bemidji State University Bemidji, MN.

• Philosophy

• Military Veteran

• US Army & National Guard - Military Police & Armored Cavalry.

• United States Military Academy, West Point, New York.

• Germany and Western Europe.

• Volunteer Affiliations

o American Legion Commander of an active 600+ member Post. o Responsible for $500,000 annual operating budget.

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