Manager Information Security

Professional Summary

A dynamic and adaptive results driven professional with over 15 years of progressive business, operations, project management, technical experience in providing professional services in demanding and dynamic environments

Work History

CANADIAN NATURAL RESOURCES LIMITED

Calgary, Canada

IS Operations Manager Sept. 2012 – Oct. 2020

Led and inspired teams of IT professionals (Service Desk, Application Management, Infrastructure Management, and IT Service and Telecom Operations) while driving operational excellence

Developed reporting metrics and reports for all IT services including performance against SLAs and KPIs

Led the development of IT Strategies, closely aligned with business strategies & objectives

Administered and manage the annual operations budget of approx. $1.75M CDN

Managed projects involving the transformation of IT systems and operational capabilities

Management and development of risk reports, regularly providing risk relevant inputs to Project/Program Steering Committee meetings and all other governance bodies in support of planning and decision making

Coordination with subject matter experts to communicate potential key risks to business owners to drive adequate risk treatment efforts

Management of updates of operational risk-related program documentation (policies, procedures, workflows, and reports)

Led the identification of risks process, and the implementation of risk solutions to overcome risks

Examined the SOW and the established obligations of client and company; was point of contact during SOW execution

Executed projects utilizing established standard project management methodologies including planning, scheduling, monitoring ensuring time, cost and scope met the customer commitments

Management of project budget, project estimates, and supervision of the approved spend

Acted as lead liaison between vendors, stakeholders, and teams to facilitate effective delivery

SYNCRUDE

Fort McMurray, Canada

IT Operations/Project Manager Apr. 2010 – Sept. 2012

Led initiatives to streamline, standardize, and strengthen performance, reliability, robustness, and scalability across the company

Ensured implementation of IT policies and best practices for the organization

Supervised IT operations budget, including but not limited to, expenditures, capital requests, labour, and variance reporting by department, property, and enterprise IT objectives

Established and maintained working relationships with vendors and suppliers to ensure quality, best pricing, delivery, and timeliness.

Approved contingency plans as needed - escalations on systems, operations, or projects issues and participated in post-mortem analysis of problems providing input for lessons learned and future process improvement.

Reviewed and analysed proposal documents, codes, regulations, and laws to ensure conformance to project deliverables and requirements

Coordinated communication with all areas of Mining impacted by scope, budget, risk and resources of the work effort being managed

BCS GLOBAL NETWORKS

Toronto, Canada

Service Delivery Manager Jun. 2006 – Apr. 2010

Led strategic IT infrastructure planning (in domestic and international markets) to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies

Analysed and continuously improved upon infrastructure & information security standards across the organization to maintain a technological and competitive edge

Manage multiple IT projects and deliver results on time and budget

Ensured continuous delivery of technical services - data center operations, server and storage management, virtualization technology, network and systems management, and related project management through service level agreements with customers and internal users

Reviewed hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale

Created and reviewed regularly issued governance and audit management performance reporting to IT management

Managed vendor contracts, direct contract change negotiations, and monitor fulfillment of contractual obligations

Supervision of recruitment, development, retention, and organization of all IT staff in accordance with corporate policies

Skills

Asset Management

Business Analysis

Change Management

Conflict Management

Client Services

Communications Management

Cost & Time Management

End-user Support

Leadership & Mentoring

Resource Management

Project Management

Risk Analysis, Monitoring & Control

Technical – Hardware, Infrastructure & Software

Vendor Management

Education

Bachelor of Commerce – Business Technology Management (2008)

Ryerson University, Toronto, Canada

Diploma - Network Technology (2010)

Herzing College, Toronto, Canada

Master of Business Administration (2020)

Heriot-Watt University, Edinburgh,

United Kingdom

Certifications

Certified in Risk & Information Systems Control (CRISC)

CISCO Certified Network Associate(CCNA)

ITIL V3

Project Management Professional (PMP)

Professional Scrum Master (PSM I)

Risk Management Professional (PMI-RMP)

Post Grad. Certificate - Negotiation

Post Grad. Certificate - Strategic Risk Management

Professional Courses

Business Writing

Conflict Resolution

How to Negotiate

Leadership

Professional Presentations

Competencies

Agile, Scrum, SDLC, Waterfall

Microsoft Office, Project, Visio

Primavera P6

Active Directory

H.320, H.323, H.239, H.264, H.245, SIP

LAN & WAN - TCP/IP, L2/L3, IPv4/6

Structured Cabling

Monitoring tools – SolarWinds, Netflow

Excellent communication (verbal & writing)

Work adaptability – individual & team

Excellent critical thinking and problem-solving skills

Culturally/Gender aware and sensitive

Community Associations

IRMSA – International Chapter

ISACA – Alberta Chapter

PMI – Alberta South Chapter

PMI – South Africa Chapter

References

Available upon request

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