Manager Marketing

Thais Li

Sr. Product Manager

Email: adhoyu@r.postjobfree.com

Phone: 650-***-****(c)

OBJECTIVE:

Highly motivated, driven, result oriented, and a customer focused Product Manager. Enjoy challenging environments to achieve superior results. Thrive on working in team environments and collaborating with peers and customers in overcoming obstacles to attain successful outcomes. Excellent communication skills, a keen sense of responsibility, and strong work ethic.

SKILLS:

An accomplished IT professional with over 10-year experience in Software Product management. Proven ability to navigate complex, global organization and delivery large cross-functional IT Projects.

Manage multiple cross-functional projects simultaneously with competing priorities and ensuring on-time delivery

Roadmap planning, capturing, tracking, escalating and resolving issues

Technical Skills:

SQL, PL/SQL, Java, Python, HTML and XML

AWS, UNIX, LINUX, Windows, iOS, OSX, Android, Web technologies, SDLC, SaaS, IaaS, PaaS, Cloud technologies, A/B Testing

Oracle ERP, MySQL, MongoDB, Hadoop

JIRA, Rally, Sharepoint, Confluence, MS Word, Project, Excel, PowerPoint, Visio, SmartSheet, Tableau, PRISM Analytics, Teradata, Agile Methodologies

Zoom, Slack

RESPONSIBILITIES:

Managed the complex cross functional integration for a Project that involved:

a.Applications engineering, product engineering and marketing

b.Resources in multiple worldwide regions (US, Asia and Canada)

Managed overall Project plans ensuring best practice and process are applied.

Conduct Project reviews for all Projects:

a.Ensure execution is meeting expectations and gaps are being driven to closure

b.Ensure appropriate communication is taking place at all levels in the organization and with customer

c.Ensure cross functional & integration issues are getting resolved.

Communicate and synthesize status on all active Projects to key stakeholders.

Identify and manage issues to closure with timely escalation

Work with engineer managers and Project leads to identify and drive closure on resource & skill gaps.

managing technical delivery, prioritization, stakeholder expectations, leading cross-functional teams, proactive process improvement, and overseeing an agile portfolio of software Projects.

End-to-end Project management, maintaining release schedules, driving towards milestones achievements, assessing impacts of changes, facilitating with prioritization and ensure implementation and quality delivery.

Responsible for Sprint planning, backlog grooming, scrum, retrospection.

Contribute to implement engagement process improvements.

Manage off-shore and on-site teams

EXPERIENCE:

Sr. Product Owner (Consultant), PayPal Inc., San Jose, CA

4/2020 – 8/2020

Interfaced with various technology teams and business stakeholders to identify requirements, write the functional specs, prioritize and drive execution using agile methodologies to meet critical milestones and deliverables that are time and scope boxed.

Reviewed technical solution design and evaluated to ensure it meets business requirements and product goals.

Worked with off-shore teams to launch MVP and first Release of financial GoPay digital product. GoPay is the first foreign payment platform PayPal provide online and mobile payment services in China.

Created roadmap, product requirements and lead an agile team to build and refine the payment solutions, meet milestone dates, drive decisions and escalate issues.

Responsible for Settlement Clearing, Payment Transaction Processing, Finance product and Payment Product management.

Applied Big Data, Cloud, SAP, ETL and Compliance knowledge to GoPay global launch implementation.

Sr. Product Manager (Consultant), Workday Inc., San Mateo, CA

4/2019 – 3/2020

Led a cross-team effort to build a new, intuitive, self-service for customers to create reports and analytics on Workday data.

Created product roadmaps, defined features, developed wireframes, prioritized work and managed the offshore development team to implement features

Defined user stories based on the input of BA, Marketing and customers

Responsible for the Reporting & Analytics products that were part of the core Workday product suite. By leveraging Workday’s "Power of One” architecture. Led team to build products that enabled our customers to create reports, dashboards, scorecards and embedded BI

Involved in the development, testing Data Science, Marketing, Sales teams and release of big data cloud BI Analytics Web product PRIMS Analytics

Sr. Technical Product Manager, Guidewire Inc., San Mateo, CA

2/2017 – 4/2019

Defined product road map and determined features for each release

Led technical discussions with customers. Participated in customer facing situations, assisted Support on key customer and consultant issues to improve total customer experience

Worked with the development organization through design, testing, and product release to deliver features

Gathered requirements from customers, development teams, consultants and sales teams, focusing on outcomes

Wrote detailed user stories and epics based on prioritized requirements

Managed multiple Projects for Guidewire integration with Salesforce CRM, Coupa, Concur, Oracle ERP, Workday, LMS applications implemented with REST API technologies (JSON), Container orchestration (Docker), integration technologies, platforms and tools, Cloud technologies (AWS, SaaS), CyberSecurity, scrum and Agile development methodologies

Responsible for Settlement Clearing, Payment Transaction Processing and Finance Product management

Sr. Technical Product Manager, Salesify Inc., Foster City, CA

2/2016 – 2/2017

Owned and executed product vision and strategy for Salesify’s B2BSignals (a customer intelligence platform that is powered by big data and provides deep insights on companies) data platform and SaaS application.

Led product, technology, customer success and marketing teams

Worked closely with Data Operations team to deliver innovative features for process automation with focus on resource optimization, data quality improvement, revenue growth and increased customer satisfaction.

Improved the Big Data platform with enhanced analytics and integration capabilities.

Defined and validated ETL process results

Sr. Technical Program Manager (Consultant), Apple Inc., Cupertino, CA

3/2015 – 2/2016

Managed Apple Map Platform projects

Responsible for the requirements, process flow documentation, and UAT management

Coordinated and manage cross functional teams

Worked closely with on-site and offshore product managers, software engineers, QA team, Marketing teams to get high-quality products and features through the software project lifecycle (build, test and release on time)

Sr. Technical Product Manager, PayPal.com, San Jose, CA

7/2013 – 2/2015

Managed PayPal’s top tier programs on Payments products such as PayPal Verified Charity, PayPal Give Fund Projects and associated Compliance and GOPS Projects in CAUSE-Related Solutions team on web-based and mobile

Wrote user stories and acceptance criteria for engineering teams

Translated strategic business objectives into working execution model with milestones and actionable plans

Expertise in all phases of product management - release planning, execution tracking and driving leadership status meeting

Experienced and adept at designing automation strategy to improve testing efficiencies for REST APIs, data driven testing as well as UI verification

Technical Product Manager, BMC Software, San Jose, CA

12/2009 – 5/2013

Managed multiple Projects of BMC Remedy ITSM suite solution for Incident Management, Task Management, Approval Management, Data Management Web applications and Mobile applications (iPhone, Android Phone etc.). Remedy ITSM suite is a market leader in the service management market and owned about 30% of the market share.

Worked on Remedy 9.0 release that redefined the way organizations look at service management

Responsible for analyzing business needs, writing detailed requirements specifications and representing partners and customers in internal reviews, road-map discussions and brainstorming sessions with R&D

Led UI upgrade for the Remedy-On-Demand SaaS offering

Staff SDET, Yahoo! Sunnyvale, CA

1/2005– 12/2009

Managed Projects for billing & payment products and internal CRM

Managed to deliver Projects against aggressive schedules in an Agile development environment

EDUCATION:

MS in Computer Science - Chengdu Institute of Technology, China

BS in Computer Science – Sichuan University, China

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