Salesforce Manager

Goulboo (Nikki) Matthews

*** ****** ***. ********, ********** 94044 *******@*****.*** 707-***-**** EDUCATION

University of California, Davis

Bachelor of Science in Managerial Economics, GPA 3.45 June 2014 ACHIEVEMENTS

Salesforce Certifications: Administrator, App Builder, Service Cloud Consultant, Sales Cloud Consultant Company Culture Leader Award, Chief of Community Service EXPERIENCE

Independent Business & Salesforce Consultant April 2019 - Present

● Business Development

Resourceful in retaining new clients via multiple channels

Scope project and estimate cost and timeline according to clients business and technical needs

● Project Management

Develop project plan by prioritizing requirements in sprints against a project timeline

Communicate project status, budget, risks/issues, and timeline to key project stakeholders

Lead and execute projects against the organizations initiatives, requirements and KPI’s through to completion

● Salesforce Solution Architect

Work with cross functional teams to map current and desired future state business processes

Document business and technical requirements for system implementation

Architect data model

Design and develop automated workflow solutions based on business rules

Build reports and data visualizations to support clients metrics and analytics goals

Manage large data sets for migration from legacy systems to Salesforce

Collaborate with clients to provide best practices and scalable solutions to solve business problems

Facilitate meetings to communicate analysis and solutions to technical and non-technical team

● Training and Change Management

Develop training materials and facilitate training sessions for end users West Monroe Partners (Acquired Etherios in October 2015) September 2014 - April 2019 Senior Consultant, Customer Experience

● Specialized in full cycle Salesforce implementations as a senior business analyst and project manager

● Worked closely with cross functional teams to understand and document end to end processes

● Facilitated requirements gathering meetings and design reviews for functional and technical system requirements

● Designed and built data models and workflows to streamline business processes and improve workflows

● Suggested process and system changes to create efficiencies by removing manual and unnecessary steps

● Managed system user acceptance testing and training sessions with end users and team leads

● Led internal and external teams to project completion, meeting and exceeding clients expectations

● Created deliverables such as requirements documents, design and configurations workbooks, test scripts, and training materials

● Worked with prospective clients for scope determination, high level solution options, cost estimation, and project planning

● Communicated and reported project status to client leadership and IT management, including budget, project status, risks, timeline

● Performed activities that fall outside of job description to develop strong office culture, such as planning monthly team activities and coordinating volunteer events

SKILLS

Proficient in Microsoft Word, Microsoft Excel, PowerPoint, Visio Deep knowledge of Salesforce platform with ability to architect, develop, and implement solutions Excellent organizational, verbal, presentation/facilitation and written communication skills Experience communicating with a variety of audiences, including executive stakeholders, technical, and non-technical teams Fluent in Farsi (written and spoken)

ACTIVITIES

St. Jude Walk/Run Committee Member

Adult Basketball & Volleyball Leagues

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