IT Helpdesk, IT Technician

DUY KHANG NGUYEN (KHANG)

************@*****.***

**** ******* **, ******, *****, 78754. 804-***-**** EDUCATION

Old Dominion University Bachelor of Science, Computer Science Program May 2020

● Skills: Programming in C++, Java, Assembly. Networking. Cyber Security, Problem Solving, Critical Thinking, Analytical EMPLOYMENT & LEADERSHIP EXPERIENCE

GTS Technology Solutions – IT Technician/ Helpdesk ; Austin, TX August 2020 – Current.

• Contractor for Lake ISD, Del-Valle ISD, Bastrop ISD.

• Power-washing pc, chrome-books, manage and stack up warehouses.

• Inspect and repair Chromebooks, Laptops, PCs, and other electronics.

• Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.

• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

• Updated software versions with patches and new installations to close security loopholes and protect users.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.

• Supported employees with advanced troubleshooting on helpdesk tickets.

• Technical support for Capgemini. Tasks including (password reset, unlock, VPN troubleshooting, any pc related issues) Chopstick Pho and Grill- Manager/ Waiter; Williamsburg, VA February 2016- March 2020

• Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts

• Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines

• Regularly updated computer systems with new pricing and daily food specials

• Developed and maintained exceptional customer service standards

• Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees

• Answered phone politely and promptly, accurately recording and confirming reservations McDonald’s – Crew trainer/ Crew member; West Point, VA June 2014- February 2016

• Trained workers in every restaurant position including food preparation, money handling and cleaning role

• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency

• Able to fill in any position that was needed in the restaurant

• Drove team success by preparing and handling food quickly and accurately VOLUNTEER & EXTRA-CURRICULAR EXPERIENCE

Volunteer Services at Church

• Mowing grass Summer 2019

• Yard sell events Summer 2019

• Church cleaning services January 2018 – January 2019 Sports and Interests

• Team captain of West Point Soccer Team (Top 4 team in State)

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Fix computers and electronic devices

• Electronics, Computer hardware, software experts.

• Pc gamer, Technology Enthusiast, Traveler.

HONORS

President’s Educational Awards Program (Outstanding Academic Excellence) West Point High School (2015) Honor Student at West Point Public School (2015)

Best Offensive Player and Captain on the Soccer Team at West Point Public School (2014-2015) Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Linux, Computer Architecture, Organization & Research, Mac OS and iOS devices. Soft Skills: Attention to Detail, Team-Work Skill, Management & Leadership Skill, Effective Communication, Detail-Oriented, Time Management Skill Technical/ IT skills: IP Setup, Wireless Modems/Routers, Cloud Services, Imaging, Migration, Active Directory, Operating Systems… Languages: Fluent in English and Vietnamese

Work Eligibility: U.S. Citizen; Willing to relocate at my own expense ADDITIONAL INFORMATION

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