**** ******** **, **** ** ***** 775-***-****

JENNIFER E. KING

OBJECTIVE

To obtain a position that would best utilize my skills, and challenge my abilities.

SUMMARY OF SKILLS

My skills include but are not limited to:

nSiebel

nAMS

nWorkSmart

nWindows (including MS Word and Excel)

nTyping 50-60 wpm

nData Entry

nBasic Accounting skills

nCustomer service (direct and telephone)

n10-key

nGeneral Office Equipment

WORK EXPERIENCE

NEVADA INSURANCE AGENCY

Account Manager May 9, 2016-August 24, 2020

Fully service select book of commercial accounts. Duties included but were not limited to: market new business accounts and renewals, bind coverage, issue certificates and audits, analyze coverage's, create proposals and deal directly with clients regarding all insurance needs.

RIC

AssociateUnderwriter March 6, 2016-May 9, 2016

Review submissions information required to issue new and renewal quotes. Rating and preparation of quotes, invoicing, inspection requests, endorsements and audit processing.

CONSOLIDATED AGENCY PARTNERS

Account Manager October 15, 2014 – October 19, 2015

Fully service select book of commercial and personal accounts. Duties included but were not limited to: market new business accounts and renewals, bind coverage, issue certificates and audits, analyze coverage's, create proposals and deal directly with clients regarding all insurance needs.

L/P INSURANCE SERVICES, INC.

Account Manager June 24, 2013-October 15, 2014

Fully service select book of commercial accounts. Duties included but were not limited to: market new business accounts and renewals, bind coverage, issue certificates, audits, analyze coverage's, create proposals and deal directly with clients regarding all insurance needs.

CAPITAL INSURANCE GROUP, INC.

Customer Service Representative July 11, 2012-June 24, 2013

Assisted agents with both over the phone policy endorsements and paper endorsements. Processed payments and handled inquiries regarding policies.

HARLEY-DAVIDSON FINANCIAL SERVICES (INSURANCE)

Research and Resolution Specialist August 2006-February 28, 2011 Researched possible agency and/or carrier rating errors and made independent judgments and appropriate recommendations for resolution. Resolved issues that required research through the carriers, I/T, Accounting and possible management approval. Maintained contact with carriers and customers to provide timely communication between all parties. Provided feedback to the Knowledge Network Coordinators, Team Leaders and Information Technology. Responsible for protecting employees, customers and corporate information. Trained agents in two locations on call center/workforce management standards, customer service and sales skills.

Senior Associate, December 13, 2002- August 2006

Provided training and coaching for new hires and other team members.

Provided thorough knowledge of Harley-Davidson Insurance partner policies, processes and insurance systems. Assisted team leaders with team reports. Assisted team leader with problem resolution, procedural improvements and systems implementations. Obtained information from prospective customers and identified insurance needs. Provided temporary team leadership in the absence of a team leader. Performed other duties assigned by managers.

EDUCATION

University of Nevada, Reno

nFinance Major, Fall 2000

Western Nevada Community College

nBusiness, Fall-Spring 1996-2000

nAA degree, Accounting

REFERENCES

Available upon request.

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