PRODUCT AND TECHNOLOGY EXECUTIVE

Proven strategic and operations leader who is passionate about customer-centric software products and focused on high-impact strategies that drive growth with rapidly increasing scale. Certified in Pragmatic Product Marketing & Operational Customer Experience Management (OCEM); Extensive experience leading complex strategic products of Digital Transformation, setting strategy, driving business case and initiative implementation. A problem solver, skilled in translating corporate objectives into product solutions driving results to scale in the complex sectors of healthcare, telecommunications, and education.

CAREER HIGHLIGHTS

●Devised and executed go-to market of new digital healthcare products in partnership of TriZetto core products, Salesforce and Cognizant Salesforce practice. The first real-time Salesforce/Core claims system interface; assisting clients in saving millions in automation of customer service and advanced sales automation processes and increasing customer satisfaction through use of analytics, chatbot, mobile and wearable technologies.

●TriZetto Innovation Award winner for solution development of software tools for HIPAA/HITECH and AI Specialty Drug Prior Authorization and Prospective Payment Bundling.

●Drove business case development, facilitated buy, build, partner decisions and product development of over 30 software product and service solutions

●Responsible for the digital product development of the nation’s first fully accredited distance education university and Co-founder of the nation’s first cable modem services.

PROFESSIONAL EXPERIENCE

COGNIZANT TECHNOLOGY SERVICES INC (formerly The TriZetto Group, LLC), Lone Tree, CO 2007-2018

Director of Digital Technology and Service Solutions

Serving as the trans-formative solution expert and engagement leader for clients, partners and internal teams, responsible for identifying new strategic growth opportunities, digital transformation, solution prioritization, healthcare solution design, journey maps, value proposition, sales, P&L management, contract negotiation, competitive analysis of software, services and cloud and strategic consultation for engagements greater than $2.5M.

Envisioned and team lead of design, development, and deployment of first real-time Salesforce/Core claims system assisting clients in saving millions in automation of customer service and advanced sales automation processes and increasing customer satisfaction through use of analytics, mobile and wearable technologies.

Recognized by senior customers as a partner and advocate. Cultivated relationships by learning their orgs’ strategic objectives and then steering programs to enable the strategy. TriZetto Powerstar award winner.

Optimized partner and solution performance by researching industry analysis to identify leaders, driving RFI and RFP evaluations and negotiating SOWs to maximize solution delivery.

Director of board-level Strategic Initiatives leading build, buy, partner programs developing new healthcare software and service solutions. Drove three multi-year programs and steered 10 solutions through their SDLCs and go to market. Partnered with executive management, customers, and partners to set the vision, strategy, KPIs and roadmap. Coached and directed 30+ cross functional, and matrix teams. Planned, influenced, and controlled >$30M budgets.

Defined and launched new Salesforce CRM pipeline, marketing collateral, KPIs, contact management and VSOE activities decreasing sales cycle time by 52% and increasing bid quality by 60%

Established strategic initiative frameworks, business cases, project artifacts and tailored communications for senior leadership using visual dashboards and KPIs and automated program reporting.

Author of product launch process, early adopter (beta) delivery process, voice of client metric process and product requirement innovation frameworks feeding voice of customer and net promoter score activities

Refined and chaired the Strategic Initiative/Commercialization process for strategic decisions, governance, and gap removal. TriZetto Innovation award winner.

ADDITIONAL EXPERIENCE

Various Management Consulting 1998- 2007

Office of the Governor of Colorado: responsible for the technical program leadership, requirements, security, and Service Level Agreements of the systems and vendors supporting all eligibility and payment processes of the State’s Benefit Management System.

Standard & Poors: Responsible for the product automation and CoGs reduction (automated web-mining, workflow, optical character recognition (OCR) and content delivery for various financial products.

Believe Kids: Responsible for the online marketplace product solutions with a focus on automated inventory and order fulfillment systems.

Qwest Communications: Responsible for the business requirements, technical product architecture, security, leadership, management, budget and organizational growth of the IP Systems teams developing Global IP products. Oversaw and provided pre/post sales engineering support for the deployment of IP services, including RFP review, network analysis, service descriptions, architectural review, lab/interoperability testing and field trials. Evaluated, selected, and provided direction on next generation technologies, industry standards, products, and services based on requirements, technical reviews, element testing, and interoperability testing. Responsible Integration

Level(3) Communications: Responsible for the business requirements, product architecture, leadership, management, budget and organizational growth of the CORE IP Systems teams developing Global IP products.

JONES INTERNATIONAL, LTD. - Englewood, CO 1992-1998

Product Owner/Internet Systems Manager

Responsible for business case, product definition, roadmaps and development of Internet related products for the Jones family of companies in Education, CATV, Radio, CDROM and Interactive television.

Co-founded, the 1st cable modem service in the United States, through research and evaluation of Interactive set-top and cable modem vendors and architectures leading to the incorporation of Jones Internet Channel.

Led development of nations 2nd. Full end to end E-commerce site in partnership with Netscape Communications.

Product development lead of the Global Electronic Library in partnership is the US Library of Congress and the National Library of Canada.

Led the product development of the American Memory Project with the U.S. Library of Congress and Cable-in-the-Classroom.

Responsible for the digital product development of the nation’s first fully accredited distance education university.

EDUCATION

M.B.A., University of Denver, Daniels College of Business

B.S., Computer Information Systems, Metropolitan State University

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