Senior Specialist Consulting

Swapnil Vijay Bhargavva

Mobile No: +1-647-***-**** E-mail : ********.*******@*****.***

Professional Synopsis

** ***** ** ********** ** Personal & Commercial Lines of Property & Casualty Insurance

Specialization in implementation, business requirement gathering and process documentation, business process simplification, user acceptance testing, training, RFP, RFQ and team management

Effective communicator with good relationship management skills with stake holders

Post Graduate Diploma in Business Management [Marketing] & Bachelor of Engineering [Mechanical]

Certifications

Deep Learning for Business Certification from Yonsei University

INS 21 – Property and Liability Insurance Principles from American Institute for Chartered Property Casualty Underwriters (AICPCU)

INS 23 – Commercial Lines from American Institute for Chartered Property Casualty Underwriters (AICPCU)

Licentiate from Insurance institute of India

CIFC – Canadian Investment Funds Course (IFSE Institute)

LLQP – Life License Qualification Program

Key Projects

Project Management, Account Management & Implementation of Bridge Suite for complex projects with teams working in Canada, India, UK & USA

Driven initiatives from inception to completion and co-ordination activities with various stake holders for L&T Insurance as a core member of start-up team

Re-Engineered the business process of distribution of Farm & Small Medium Enterprise business by integrating L&T Finance core application with L&T Insurance application

LTIPOS – Customization of Policy Administration System and integration with Finance & Claims module

Organizational Experience

Working with L&T Infotech as Senior Specialist Consulting for Insurity, Canada since December’2016

Larsen & Toubro Limited [L&T Limited] is one of the largest Indian multi-national firms. LTI is a global technology consulting and digital solutions company. LTI is ranked number 6 in Indian IT companies.

Achievement

Insurity account grown from 2-member team to 33-member team

Key Result Areas

Solution Architect

Implementation Specialist & Project Management for Bridge [SaaS based insurance product]:

Implementation of Onshore Property Business for Willis Towers Watson for Policy & Claims Module

Implementation of Professional Liability Insurance Program for Willis Towers Watson for Policy, Billing & Claims Module

o Automated workflows and complex state-wise rating

o Underwriting and Broker processes

o Integration with CyberSource [A Visa Company] for payments

o Forms and Letters

o Validation, warning and referral scenarios

o SmartView Dashboards, IEV and Cognos reporting systems

o Data Migrations

Consultation with clients, review and understand their current work process for best fit of Bridge Suite. Facilitate the preparation of software customization specifications and follow up to ensure client acceptance.

Responsible for account management. Develop project plans to determine timeframe, staffing requirements, project structure and implementation strategies and collaborate with Project Leadership to identify and mitigate project risks. Capture scope and effort in a Statement of Work. Deliver project status reports to management, clients and other necessary stakeholders

Participate and lead internal improvement initiatives & value adds for clients which has helped in establishing LTI as The Thought Leader

Lead complex integration projects with internal and external applications

Present/demo solutions to clients

Project Methodology: Agile Business Applications: Jenkins, Visio, TFS, Balsamiq

Worked with Cognizant Technology Services (Consultant) as a Business Analyst –TD Insurance from July’2016 to December’2016

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services. Cognizant is included in the NASDAQ-100 and the S&P 500 indices.

Key Result Areas

Guidewire Insurance Suite (PC, BC & CC) and third-party applications

Participated in Agile ceremonies - Sprint Planning, Showcases, Walkthroughs & Daily Scrum

Requirement Management and Communication with various functional stake holders

Requirement Analysis, gap analysis and decision-making workshops

Providing Dev and QA support for end to end testing

Handling day to day operations related to sprint and delivery

Project Methodology: Agile Business Applications: Visio, JIRA, Confluence

Worked with L&T Finance Holdings Limited since July’2011 to January’2016 while based in Mumbai, India as AGM for Strategic Initiatives

Larsen & Toubro Limited [L&T Limited] is one of the largest Indian multi-national firms. L&T Finance Holdings Limited is a subsidiary of L&T Limited with focus on financial services.

Achievements

Awarded as Champion of Champions “Exemplar Values” Award for L&T Financial Services. It is awarded to the best performer of L&T Financial Services Group

Forged Alliances with World’s 4th largest two-wheeler manufacturer, 3rd largest tractor manufacturer, leading small commercial vehicle manufacturer, financial institutions

L&T Insurance became the top player in tied up dealership business of 2Wheeler Category

LTIPOS [LTI Point of Sales Solution] – Ideation to Implementation. LTIPOS is awarded by Celent as Celent Model Insurer Asia 2014 in Distribution: Other Channels category

Re-Engineered the distribution methodology of farm & Small Medium Enterprise business which has increased the insurance penetration from 35% to 58% in the finance portfolio & reduced manpower from 95 members to 6 members

Key Result Areas

Developed a hybrid model point-of-sale system with Agile Methodology that enables vehicle dealers to issue policy instantly at dealers’ premises at any point in time. Integrated with CRM, Claims & Finance System

Gathered business and stakeholder level requirements using techniques such as brainstorming, document analysis, interface analysis and interviews

Conducted requirements walkthrough with stakeholders and development teams

Conducted user training sessions to ensure better acceptance and success of application

Designed Business Process Models using Visio

Worked with IT developers, QA Analysts & System Architects to develop & implement the customized & configurable components for product implementation

Vendor Management

Evaluation, recommendation & support in implementation of appropriate IT Solution

Business Process & requirement documentation preparation

Data Mapping of L&T Finance System to L&T Insurance Core Application

Provided workflow management support, scheduled meetings, managed project agendas, action items and issues

Sign off from all stake holders

Responsible for preparing business cases of strategic initiatives

Handling RFP & RFQ

Analysis of business requirements received from business team on the core Property & Casualty Insurance product, business rules, underwriting eligibility rules, rating algorithm, workflow management, user role & profiling for policy administration

Account management of L&T Finance, L&T Housing Finance & Key Accounts

Worked with ICICI Lombard General Insurance Co. Ltd. as Zonal Sales Manager

A joint collaboration of ICICI Bank and Lombard, which has risen to No: 1 position amongst private players in General Insurance Business in the country

Achievements

Awarded by M.D. for outstanding performance

Quasi Underwriter status

Assignment - Zonal Sales Manager since May'2010 to June’2011

Key Result Areas

Launch & profitability of workers compensation, health, travel & SME products

Part of core group whose function encompassed product development, recruitment & monitoring of employees, advisory, activations, campaigns, trainings & underwriting

Assignment - Area Sales Manager from February'2009 to April'2010

Key Result Areas

Worked on P&L, Combined Ratios – LR & ER, pricing, od discount & pay-outs

Co-ordination with Underwriters, Operations & Claims

Assignment - Area Sales Manager from December'2006 to July'2007

Key Result Areas

Understanding Customers requirement, co-ordination with Underwriters for developing quote

Ensured performance on monthly budgets for dealership business & strategic customer models of commercial vehicles & construction equipment

Managed relationship with the ICICI Bank and Centurion Bank

Assignment - Sales Manager from April'2005 to November'2006

Key Result Areas

Managed relationship with the ICICI Bank, Centurion Bank across West India to drive the business

Trained bank employees for effective and productive customer interaction

Worked with L&T Infotech Ltd. [LTI] as Business Analyst –Insurance Business Unit from July’2007 to January’2009 while based in Pune, India

Larsen & Toubro Limited [L&T Limited] is one of the largest Indian multi-national firms. LTI is a global technology consulting and digital solutions company. LTI is ranked number 6 in Indian IT companies

Key Result Areas

Requirement gathering, gap analysis, testing and designing for client – Harleysville Mutual Insurance Company (regional carrier in United States)

Devised rating algorithm for premium computations from lost costs incorporating the various provincial rules

Conceptualized & Developed IIMS

Intermediary Insurance Management System (IIMS) was designed for customer creation, lead management, claims management & quote generation for Property & Casualty business

Lead a team of developers, business analysts & QAs to develop IIMS

Developed ‘Go To Market’ Strategy with Microsoft (India), SSP UK Ltd. & Cordys

Significant Achievements

Jury Award for best presentation in Insurance Business Unit

Awarded as Achiever of month for November’2007

Identified new market opportunities & contribution to projects resulted in promotion in duration of six months

Worked with LG Electronics India Private Limited as Area Sales Manager from February’2004 to March’2005 while based in Pune, India

LG Electronics India Pvt. Ltd. is market leader in consumer durables

Achievements

Growth of 100 % in C.T.V. segment

Quota Achievement 96%

Key Result Areas

Achieved sale target through dealer and distributor management

Scheme designing for the region

Worked with MIRC Electronics Limited [Onida] as Sales Executive from May’2003 to February’2004 while based in Pune, India

MIRC Electronics limited, makers of ‘Onida’ brand of C.T.V. is a premium brand in India

Key Result Areas

Developed dealer network & handled existing dealer network

Worked with Century Rayon, B.K.Birla Group of Companies as Marketing Officer from June’2001 to April’2003

Century Rayon, B.K.Birla Group of Companies, is market leader in yarn and paper pulp

Achievement

Youngest Depot In charge for Surat

Key Result Areas

Co-ordination with production department for development of products as per customer requirement

Worked with Century Rayon, B.K.Birla Group of Companies as Marketing Officer from June’2001 to April’2003

Century Rayon, B.K.Birla Group of Companies, is market leader in yarn and paper pulp

Achievement

Youngest Depot In charge for Surat

Key Result Areas

Co-ordination with production department for development of products as per customer requirement

Education

2001 Post Graduate Diploma in Business Management

1999 Bachelor of Engineering

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