Manager Training

Insightful Forward-Thinking Collaborative

Summary

Decisive, action-oriented, and technically advance professional with extensive record of achievement and in-depth experience in fast-paced and dynamic business environments. Tackle complex problems, identify solutions, and quickly develop solutions. Collaborate with business leaders to understand business objectives and strategic goals then develop and implement programs delivering immediate impact and positive results. Emotionally intelligent and continuous learner who fosters an environment of trust, inclusiveness and accountability. Areas of expertise include:

Information Technology

Training Manager

Learning & Development

Quality Management

Human Resources

Professional Experience

Progress Rail/The Resource (A Caterpillar Company), Winston Salem, NC 2018 to Present

Quality Technician/Technical Writer

Lead project teams to provide support to development and production clients.

Involved in design, development, testing and implementation of enhanced capabilities of documentation and in their support going forward with the plant transfer.

Supporting quality initiatives in manufacturing facilities related to operations with a high level of Microsoft Skills.

Resolved quality issues associated with Engine Assembly thru Root Cause and Corrective Actions processes for SFMEA and PFMEA

Revised documentation from one location to another accomplishing accurate and detailed work instructions

Outstanding performance meeting deadlines ahead of schedule and great capability in prioritizing and multitasking

Obtain an understanding of measuring component dimensions and interpret results for conformance versus control plans using measurement devices

Specialists who help the business by developing, facilitating, and supervising training programs for employees. assess the needs of a business, implement training and development plans, and facilitate company’s training programs that enhance the effectiveness of the workforce

ITG BRANDS (Formerly Lorillard Tobacco Company), Greensboro, NC 2006 to 2018

Training & Development Specialist

Assisted with new employee orientation, introducing systems, and reviewing corporate policies, ensuring understanding of procedures.

Accomplished training for via Learning Management Systems with EHS, Quality Assurance, OSHA and FDA guidelines, ensuring organizational compliance with Joint Commission and other regulatory standards

Supported and provided project management for learning management system (LMS) and upgrades, guaranteed alignment with strategic goals and using the ADDIE method for adult learning

Designed materials including job aids, briefings, self-study materials, classroom outlines, and workbooks, providing blended approach to learning; Supported UAT testing

Work collaboratively with team on marketing events for leadership and self-development courses via video and classroom exercises, leading to 100% attendance rate.

Assessed effectiveness and efficiency of instruction technology use and student learning establishing adults prefer self-taught development courses on their own time using Industrial Design Dialogue, SOPs, Work Instructions, Policies, Job Aids and Workflow charts

BAXTER – BIOLIFE PLASMA SERVICES, Greensboro, NC 2003 to 2005

Training Manager

Planned, developed, implemented, maintained, trained and evaluated training programs and policies for 1500 employees. Managed 40 employees in 3 centers across SC and NC.

Worked in team environment across multiple locations, achieving department turnaround time, increasing productivity, and meeting quality goals

Monitored and evaluated operation of facilities, ensuring full compliance with state and federal regulations, FDA approved Standard Operating Procedure Manual, OSHA, CGMP, and all internal company procedures.

Utilized continuous improvement methodologies, root cause analysis, and other prominent practices, resolving issues and completing assignments successfully.

Ability to provide mentoring to others

Education

Bachelor of Science (BS), Public Health Education, UNC, Greensboro, NC

Training / Professional Development

Six Sigma and Lean Foundations and Principles

Bell Leadership Institute: Achievement Communication Seminar

QMS: Master Control (Roles: Document / Training Coordinator, Author and Approver Roles)

Achieve Global Seminar: The Principles and Qualities of Genuine Leadership™ & Strategic Reinforcement Webinar

Staub Leadership International: Helping Individuals Lead Successfully

LMS: Skillsoft including Staging with Dialogue Design

Trained Shipping / Receiving / Distribution system, Warehouse Inventory Control (WIC)

Spec Writing Software: InterSpec (Search for Direct / Indirect Materials)

Certifications

Microsoft Office Specialist (Excel, PowerPoint, Word, and Access)

Laboratory Information Management System (LIMS) – (Basic Admin)

Administrator and Trainer in Ancile InfoPak Training Software (Publishing, Configuration, Web Architect)

Key Skills

Management Activities for Websites: SAP R/3 (System, Application, and Products in Data Processing) (Plant Maintenance Module)

Six Sigma and Lean Foundations and Principles,

Project Management Technique: Change Management Strategies.

PC software programs: Cisco Webex, Skype, Proficiency (ACT! Lotus Notes, and MS Project, Publisher and Outlook)

Digital Platform: CLMS and Ancile’s InfoPak, Adobe platform

Contact this candidate