TIAYNA MARSHALL

**** ******** ***

Fort Worth, TX

682-***-****

OBJECTIVE

OBTAIN A POSITION AS A TEAM-PLAYER IN A PEOPLE-ORIENTED ORGANIZATION WHERE I CAN MAXIMIZE MY CUSTOMER-SERVICE EXPERIENCE IN A CHALLENGING ENVIRONMENT TO ACHIEVE THE CORPORATE GOALS DSS

RESEARCH

Telephone

Interviewer

November 2011-November

2012

● Conducts surveys and interviews over the

phone.

● Interview each candidate about their experience with certain products or services

● Speak clearly and record answers

verbatim.

Centralized Showing

Services

Call Center

Agent

December 2015-October

2016

● Answer phone calls to our dedicated scheduling line and book appointments for showings.

● Call owners prior to the showing to remind them of their day and time

● Change appointments for agents and communicate with the owners about changes to preparation

● Coordinate schedules with leasing agent, sales agent and owners.

● Work in emergency showings and resolve scheduling conflicts

IPACESETTE

RS

Inside Sales

Representative

October 2016-April

2017

● Make outbound calls on behalf of one of the nation's top Phone/Cable/Internet providers.

● Speak with potential customers that live in the service area

● Present services and pricing

● Assist customers in finding the best

value

● Complete service request including installation

date

● Update customer account information as

needed

TruGree

n

Inside Sales

Representative

April 2017-October

2017

● Generate sales of residential lawn care services to new and existing customers through inbound and outbound contacts via telephone an/or digital

marketing channels in support of targeted marketing campaigns.

● Process incoming or place outbound customer/prospect calls regarding various products and services.

● Obtains and enters accurate data while speaking with potential leads or customers in order to provide complete information and assistance to Trugreen

customers/lead

s.

● Identify needs of customers and delivery services and/or products that are specific to the customer need in order to generate revenue.

● Closes sales to achieve objectives utilizing consultative sales.

Boomerjacks

Cityview

serve

r

October 2017-January

2018

● Knowledge of Point of Sale Computer system to ring in order

● Ability to count change to guests and perform cash handling functions.

● Deliver professional, courteous, and efficient service to our Guests

● Greet Guests and build rapport by asking questions and initiating conversation

● Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages)

● Pre-bus and maintain tables

● Complete assigned side work and

duties

● Practice teamwork by helping

co-workers

● Train and guide other Servers as requested by your Manager

Resort Vacation

Inc.

Appointment

Setter

January 2018-July

2018

● Provide support to the company's sales team by calling prospective clients and scheduling appointments for them to meet with sales team.

● Answering questions from potential

customers

● Providing information about the service in question and documenting the calls

● Contacting leads over the telephone to generate appointments for showing for a timeshare.

Health Reform

Team

Lead

Generator

July 2018-April

2019

● Create and maintain complete records for all prospects and customer interactions within Cloudia

● Successfully promote the benefits of customer working with a licensed agent versus signing up online

● Keep close communication with Licensed agents and customers

● Source new business opportunities through inbound lead follow-up and outbound cold calls and emails.

● Achieve weekly goal of 30 transfers per week and 200 or more outbound dials per day.

● Answer calls from United Healthcare overflow

calls

● Create leads for customers inquiring about health insurance and transferring them to the correct agent that is licensed in their area.

● Contacting Real Estate agents for insurance

quotes.

PORCH.COM

April 2019-December 2019

● Contacts an agreed upon number of existing

accounts or potential new accounts on a

weekly basis. Performance is measured on

the ability to achieve or surpass defined sales

targets, including specific goals for the

development of new accounts. (50%)

● Perform general office duties such as

filing, entering product sample requests,

and other administrative tasks as

assigned

● Meet/exceed sales & revenue targets

with focus on new agency revenue

● Provides customer feedback to other

parts of the organization (i.e. segment,

product, marketing) regarding product or

content issues

● Strong computer skills

Evolent Health Care

December 2019-Present

● Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.

● Analyze problems and provide correct information and solutions.

● Communicate monthly messages to providers on a specific needs basis.

● Deal tactfully and empathetically with customers.

● Establish and maintain effective working relationships with physician office staff.

● Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.

● Multi-task and pay close attention to detail.

● Other duties as assigned.

Educatio

n

● 3.68 GPA

● High School Diploma

● North Crowley High School 2011

Contact this candidate