Training Executive

MARTY EHRHARDT

** ******** *****, ********* *****, IL 60514 / 630-***-**** / ***************@*****.***

TALENT DEVELOPMENT PROFESSIONAL

Team Leader Performance Coach Leadership Development Compliance Training

Experienced training and development team leader with expertise in setting direction, designing, implementing and evaluating learning solutions to support high-performance cultures that invest in staff development to increase employee engagement and organizational performance. Ability to consult with leaders and staff to drive ownership and management of all talent development programs: Onboarding, Performance Management, Customer Service, Talent Reviews, Safety, Compliance, Engagement, Diversity & Inclusion, Leadership Development, Succession Planning and Cross-Training.

WORK EXPERIENCE

Director, Training and Organizational Development

Chicago Zoological Society (CZS), 2008 - 2020

Built and Led a High Performing Training Team

Recruited and developed a high-performing training team to achieve talent and organizational development goals.

Administered Learning Management System (LMS), oversaw instructional design and facilitation of classroom and virtual training, produced eLearning (Articulate Storyline), managed budget, evaluated and reported results.

Designed and Launched CZS University (CZSU)

Offered ongoing professional development through a blended approach of online and classroom instruction.

Ensured regulatory compliance training of all employees through comprehensive annual “Learning Plans”.

Partnered with San Diego Zoo Global Academy and implemented CZSU Learning Management System (LMS).

Designed and developed a catalog of custom eLearning courses in collaboration with in-house subject matter experts to address organization and industry procedures, standards, safety, and HR compliance.

Generated revenue by marketing and offering internal training services and team building opportunities to outside organization such as Nicor, Walgreens, Magnificent Mile Association, etc. to train company leaders and teams.

Developed Culture Building Programs

Facilitated culture and team building exercises with executive team to build relationships and create alignment.

Designed and facilitated a highly interactive training program to introduce organizational mission, vision, strategy and values to all staff based on PRIDE values - People, Results, Innovation, Diversity and Enthusiasm.

Created immersive onboarding program to introduce new hires to CZS organization, structure and culture.

Developed Customer Service training to welcome and delight 2.1M guests visiting Brookfield Zoo per year.

Revised Employee Performance Management System

Redesigned and standardized the annual performance review process to be more automated, employee-driven and reflect universal PRIDE values and leadership competencies.

Coordinated Annual “Employee Engagement” Survey

Consulted with leadership team to design and administer organization-wide employee engagement surveys with 90%+ participation rate and engagement scores exceeding national benchmark averages year-over-year.

Led “Action Planning” teams to engage and empower staff to improve organization and department performance.

Developed the “Leadership Essentials” Program

Administered and facilitated confidential 360 process with executive team and senior leaders to assess and develop leadership skills using a custom assessment, comprehensive reporting, and one-on-one coaching.

Designed and facilitated a custom leadership development program for all managers to enhance the organization’s important management and leadership development competencies determined through the 360 feedback results.

WORK EXPERIENCE

Vice President, Training and Development

General Growth Properties (GGP), Chicago, Illinois, 1998 - 2007

Established Executive Steering Committee

Developed strong working relationships with the Executive Team, and department heads and kept them informed of progress on key measurements, training priorities, obstacles and issues to ensure strong supportive programs.

Implemented Learning Management System (LMS)

Evaluated, selected, implemented and administered the best in breed LMS (Saba and Plateau) to manage all learning registrations, notifications, pre-and post-work, virtual classroom tools, online training content and to track metrics and measurements.

Designed Leadership Development Programs

Created and delivered a comprehensive leadership development curriculum and supportive initiatives for front-line to senior management levels.

oPrograms ranged from on demand eLearning training support to a comprehensive management training program, with an extensive 18-month training rotation with supportive mentoring and coaching, and up to an advanced leadership development program utilizing “Action Learning” to address real business issues that develops influential leaders who can solve problems and drive change.

oContinuously assessed effectiveness of the leadership development programs to track key measurables of success and recommended areas for improvement.

Developed Business Curriculums

Worked with business leaders and identified and addressed performance gaps or new business processes.

Collaborated closely with subject matter experts to design, develop, and deliver engaging instructor led or

e-learning solutions while applying sound adult learning and instructional design principles.

Implemented Gallup Q12 Engagement Process and Strengths

Trained managers and coaches to support the Q12 engagement survey and “Impact Planning” to improve productivity, increase retention, profitability and develop increasingly higher levels of employee engagement.

Implemented and leveraged “StrengthsFinder” to boost individual and team performance by helping managers and staff understand their personal strengths and maximize their potential.

Managed Professional Training Team

Led and set strategic direction for the management and development of the internal training team, the administration of contracts with external consultants and vendors and responsible for overall company-wide training initiatives, policies, processes, procedures and related budget.

Tracked and Measured Business Results

Consistently evaluated the effectiveness of the instructor-led an online training programs through evaluations, surveys and interviews.

Identified business metrics for specific programs that measure training results in effectiveness against financial and operational performance metrics.

EDUCATION

Master’s Degree, Corporate Education and Training, Loyola University of Chicago.

Bachelor of Arts, Communications, Saint Xavier University, Chicago, Illinois.

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