Sales Manager
Resume:
Name
Fanny Berglund
Location
Brickell, Miami, *3131
Phone
*****.***@*****.***
CAPABILITIES / SKILLS
Personal Skills
Detail Oriented
Creative
Reliable and Professional
Organized
Time Management
Self starter
Fast Learner
Highly motivated
Professional Skills
Strong Analytical skills
Team Leadership
Project Management
Operational Strategy
Budgeting & Planning
Reporting
Customer Relationship
Process Management
EDUCATION
2019-2021 (Expected)
RISK MANAGEMENT/MASTER’S
Gefle University
2015 - 2019
ECONOMICS/BACHELOR’S
Stockholm University
2013 - 2015
BUSINESS ADMINISTRATION
City University of New York
GPA: 4.0 (No degree)
PROFILE
In 2013 my husband and I relocated to
the U.S. and we became U.S. citizens
in January 2020. I graduated from
Stockholm University in 2019 and I am
now looking to further advance my
career within the field of analytics. I’m
currently working on my master’s
degree, which is a fully online
program. This program is designed to
allow for full time employment in
combination with studying.
2011 - 2013 Analyst /GE Capital
Maintained and developed daily, weekly and monthly departmental metrics using SQL (SAS), Excel macros, pivot, vlookups. Acted as a knowledge master for reporting and process management within the Collections department. Ownership of Collections analytical processes relating to the adjustment of the operational strategy based on portfolio development and segmentation. Updated reporting dashboards and delivered local and regional ad hoc reports. Collaborated with other departments for strategy purposes and assisted the Collections manager in budget sessions. Identified development needs as well as participated in projects on behalf of the Collections department in developing existing and new processes. Responsible for identifying and reporting operational Risks as well as creating Business Contingency plans.
2013 - 2019 Santander Consumer Bank
(former GE Capital)
Was employed and on study leave for studies in the U.S. and Sweden.
Stockholm, Sweden
Analyst /Manhattan Connection
Responsible for the underwriting process for new residential clients, including gathering supporting documentation and doing background research as well as analyzing credit reports. Prepare release of lease and assignments, respond to inquiries and coordinate with the accounting department, establish positive relations with potential clients and lessees. Responsible for all reporting and the development of KPI’s, including adjusting strategies and improvement of current processes. Participate in lease negotiations representing the landlord in all transactions. Managing ads for commercial sales activities.
2019-
New York, NY
2009 - 2011 Collections Officer /GE Capital
Conducted micro level analysis, on customers in arrears. This was in order to establish sustainable payment plans. This included daily direct customer engagement and monthly follow up interactions to ensure cash collected. Interacted with local government and municipal agencies to ensure that the Collections department abided by laws and regulations, as well as handling customers in petition for bankruptcy. Managed the estate process of the bank, which included financial write offs, cash collection from estates, interaction with legal representatives, insurance companies and government agencies.
Stockholm, Sweden
2008 - 2009 Mortgage Officer / GE Capital
Took part in the project of starting up the mortgage portfolio for the bank and building a customer base for the product. The mortgage process involved conducting micro level analysis on incoming applications. The analysis included evaluation of individual payment capability, credit score analysis in order to get a full financial picture for each customer. Interacted with brokers and other banks in order to finalize each application.
TECHNICAL SKILLS
AWARDS &
ACHIEVEMENTS
Advanced MS Excel
MS Office
MySQL
SAP, Cognos & SQL
STATA
INTERESTS &
HOBBIES
Developed and implemented debt
collections strategies, resulting in
increased efficiency and a higher level
of cash collected.
2006 - 2008 Customer Sales Associate /GE Capital
Provided excellent customer service, to both new and existing customers. Handled application processes for credit cards and personal loans which included credit score analysis, up-sell and cross-sell of the bank’s products as well as promoting and selling insurance products. Acted as support for co-workers in need of assistance and operational acting team leader when manager was absent. Participated in projects designed to benchmark the bank against its competitors in order to strengthen the existing product portfolio.
WORK EXPERIENCE / CONTINUED
Literature
Art & Design
Cinema
Cooking
Health & Fitness
Fishing
Economics
Photography
Stockholm, Sweden
Stockholm, Sweden
Created and implemented a new set of
metrics for the customer sales
department, which resulted in
improved workforce management and
process improvement.
Automated the year to date debt
calculation process resulting in cost
savings and process improvement.
Received GE Excellence award for
identifying mortgage fraud, net value
of $ 100.000.
GE Sales award for the highest number
of sold insurance plans.
Econometrics
LANGUAGES
Swedish (mother tongue)
English (fluent)
Danish & Norwegian (Conversational)
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