IT Entry Level Help Desk

Matthew Luu

https://www.linkedin.com/in/matthew-luu-b1ba531a3/

*** ********** *** 678-***-****

Lawrenceville, GA 30043 ***********@*****.***

OBJECTIVE

Highly motivated individual looking for entry level positions for Information Technology where I can contribute my past experiences and knowledge towards the industry.

EDUCATION

Kennesaw State University, Marietta, GA August 2018 – July 2020

Bachelor of Applied Science in Information Technology GPA: 4.0

Relevant Coursework:

Software Acquisition & Project Management, Advanced Application Development, Database Design

Gwinnett Technical College, Suwanee, GA August 2016 – May 2018

Networking Specialist Associates Degree GPA: 4.0

Relevant Coursework:

Microsoft Client, Microsoft Server, Microsoft Admin, Microsoft Infrastructure

RELEVANT SKILLS

Languages: HTML, C++, Java, SQL, Python

Software: MS Visual Studio, MS Office Suite (Outlook, Excel, PowerPoint, Access, Word), MS Active Directory

Platforms: Windows, Android

RELEVANT PROJECT EXPERIENCE

IT Capstone Project, Kennesaw State University Jan. 2020 - May. 2020

• Managed a team of four students to keep on track for deadlines.

• Conceptualized and designed the ER diagram for the back end of the CRM.

• Wrote the commands for SQL Server Management to create and run queries on the back end of the CRM.

• Performed active communication with client to obtain feedback on the project.

Gaming Server Admin, Personal Project

• Configured and managed a Java-based server for a game using my own hardware for friends to connect and play together.

WORK & VOLUNTEER EXPERIENCE

CCSE Advising Office, Marietta, GA October 2018 – May 2020

Student Assistant

• Assisted advisors by managing the front help desk which involved interacting with students and faculty members.

• Helped with managing phone calls and emails as well as keeping track of logs.

• Completed other miscellaneous tasks such as printing and copying of important documents for the office.

Bridgeway Hospice, Marietta, GA February 2019 – March 2019

Volunteer IT Assistant

• Wiped and configured multiple Windows desktop computers based on company’s policy.

• Provided technical assistance for employees by troubleshooting PCs and mobile devices.

Contact this candidate