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AHMED ALROMAISSY

*** *** ***, ****** ****, NJ, 07306 · · M: +1-562-***-****

adhoj8@r.postjobfree.com · · HTTPS://WWW.LINKEDIN.COM/IN/AHMEDRALROMAISSY/ I am looking for innovative environment to share my knowledge and creativity to make the company grow.

EXPERIENCE

TECHNICAL SUPPORT ENGINEER, PICO “FORMERLY CORVIL” (03/2019 TO PROESENT) Corvil support AMERs team “follow-the-sun bases”.

Configuring and Troubleshooting of Corvil platform "Linux kernel". Identifying problem, gathering information, developing solutions and providing the solution to customers after Testing it. Troubleshoot hardware issues.

Triage issues and escalate them to appropriate engineering groups as necessary. CUSTOMER SUPPORT ENGINEER, HUAWEI (1/2017 TO 10/2018) TAC “Technical Assistance Center” enterprise support for Middle east, Africa, and Pakistan

Installing, commissioning, maintaining and troubleshooting for the following devices and systems:

Huawei IP-PBXs (small, medium and large enterprises) Huawei eSpace IP-Phones

Huawei IPCC (Call Center system)

Huawei video conference system, telepresence and VC terminals Huawei IVS (Intelligent Video Surveillance system) Cloud services (UC and VC)

TECHNICAL SUPPORT, ZAMIL STEEL (12/2015 – TO 12/2016) Managing and editing Cisco call manager

Installing and maintaining Windows 7, Windows 10, Microsoft Windows Server 2008, AD

“Active Directory” and WDS

Maintaining and troubleshooting virtualization (ESXI 6.0) Maintaining and troubleshooting data storage

User support under ITIL ticketing system

CUSTOMER SUPPORT CALL CENTER, SAHABTEC “GULFSIP” (10/2014 – TO 09/2015) Team leader of a technical support team of 5 members for VOIP applications and devices. Supporting multinational customers.

Troubleshooting VOIP devices (Analog Telephone Adaptor (ATA), Landline and GSM Converter, CISCO (LINKSYS IP-Phones), Yealink and Grand stream IP-Phones. Good knowledge with Elastix & free IP-PB (Asterisk). 2

MAINTENANCE ENGINEER, INTERNATIONAL TRADING AND MARKETING COMPANY (6-2013 TO 9-2014)

Maintain and repair banknote-counting machines (German, Japanese, and Korean machines).

EDUCATION

(10-2005 TO 7-2010)

BACHELOR OF COMPUTER ENGINEERING, TANTA UNIVERSITY - EGYPT Major: Electrical Engineering Specialization: Computer & Automatic Control Department. Accumulative grade: Good

SKILLS

• Certified CCNA 200-120 plus Academic

study

• Microsoft server (MCSA 2008) studying

2016

• IT essentials

• Linux administration

• Good knowledge about Microsoft visual

studio (C#, ASP and SQL server)

• Good knowledge about C, PHP and

MYSQL

• Storage fundamentals

• Excellent problem solving.

ACTIVITIES

Soccer player.

Some medical interests.

Participated as volunteer in different programs when I was in university (like Microsoft program, and KEY program [a program to improve students’ skills for Job market])

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