Representative Software

MOHAN PATHIPATI

Mobile: +** - 902-***-****

E-Mail: *************@*****.***

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An Overview

●Technically Sophisticated Professional with 2 years 4 months of experience in areas of Network Analyst.

●Associated with DXC Technologies as L-2 Technical Support Representative-II .

●Proficient in troubleshooting and fixing issues regarding Virtual Machine connectivity, Mobility issues, Application Software and Operating system related issues.

●Adroit in providing efficient resolution to customer queries related to product and software thus ensuring positive customer experience.

●Excellent communication and interpersonal skills.

●Team leader and a good team worker.

●Hard working and punctual.

●Flexible to adapt to any situation.

Technical Skill Set

●Operating System: Microsoft Windows (XP, 7, 8, 8.1, 10), Mac

●An efficient good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,SNMP, FTP, VLANS, IPSEC,VPN/SSL-VPN/NAT/GRE/,Experience on routing protocols – RIP V1/V2, OSPF, BGP

●Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,SNMP,FTP, TFTP

●Applications: MS Office, ServiceNOW, IBM Lotus Notes, SAP, HP- ALM, Mainframe server printers and terminals and Active directory.

●Application Virtualization Software: Citrix XenApp and XenDesktop

●Mobility: RSA

●Web Technologies: HTML

●Languages: React JS, Android, Java, C++ and C

Experience

a.Worked in DXC Technologies from 01/08/2017 to 06/11/2019 as Technical Solutions Representative-II.

Role and Responsibilities:

●Worked in Renault-Nissan Process.

●Troubleshot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern; followed-up with clients to ensure satisfaction with action taken.

●Created Active Directory, Exchange, and BES users.

●Responsible for client monitoring and CSAT.

●Worked along with the Level 2 and Level 1 Engineers in order to resolve any complex issues with connectivity and other applications.

Academic Qualification

●B.E from Saveetha Engineering College (Anna University), Chennai, Tamil Nadu in the year 2017.

●Intermediate Public Examination from Sri Chaitanya junior kalasala, Tirupati, Andhra Pradesh in the year 2013.

●10th from Sri Chaitanya Techno Schools in the year 2011.

Personal Dossier

Father’s Name: Mr.Late Gajendran P

DOB: 26/05/1996

Gender: Male

Marital Status: Single

Nationality: Indian

Languages Know: English, Tamil, Kannada, Telugu

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