Desktop Support Office
Resume:
Mark Brown
Chesterfield Michigan 48051
**********@*****.***
Objective:
Actively seeking employment in a cutting-edge organization that could benefit from my fifteen-years of experience in the field of information technology and solid background in implementing, troubleshooting, testing, and supporting, etc.
Summary of Qualifications:
Proficient knowledge of Office ’97 -2010, 2013 and O365 including Skype for Business.
Lotus Notes, Outlook Norton Antivirus, and Integrity Security.
Network Administration, Active Directory and Exchange Server.
Additional proficiency in Flowchart, Minitab, Corel Draw, Photoshop, SAP, Reflections, Infor and Citrix.
Helpdesk Ticketing systems ServiceDesk Plus, Remedy and Issue Trak
Cisco switches and Firewalls troubleshooting.
Vast experience in system-operations training, technical support, asset management, and customer service.
Native speaker of English and conversational in Spanish.
Hewlett Packard Multifunction printer support and Zebra label printer support.
Computer imaging using Microsoft SCCM.
Education:
Macomb Community College, June 2003
A.S. Degree in Computer Information Systems
Global information Technology, Southfield, MI from 2009-2010
Concentration -Cisco Certified Network Associate CCNA, CompTIA, Network+,
CompTIA A+ Essentials and IT Technician
Baker College
B.S. in Network Security expected graduation May 2021
Spanish as a second Language
Experience:
Tec Group / Advanced Integrated Tooling Solutions 2019 – 2020
Support and maintain desktops and laptops Computers hardware & Software.
Software including Microsoft Office -2010, 2013 and Office365.
Remote support tools, Dame Ware, and Splash top.
Cisco AnyConnect. RSA token.
Skype for Business configuration and installation.
Manage user accounts using Microsoft Active Directory.
Microsoft Team configuration and installation.
Windows 7 and Windows 10 support and installation.
Manage VoIP phone system, cellular telephones and voicemail system.
Support CAD software, Catia, Solid works, Autodesk and Tebis.
Break Fix laptops and desktop computers
Manager network accounts using AD 360.
Support mobile devices including iPhone and android.
MacLean-Fogg Component Solutions 2012 to 2019
Support and maintain desktops and laptops Computers hardware & Software.
Software including Microsoft Office 97,-2010, 2013 and Office365.
Motorola /Symbol RH scanner /guns configuring and troubleshooting.
Skype for Business configuration and installation.
Manage user accounts using Microsoft Active Directory.
Computer imaging using Microsoft SCCM.
Manage email accounts using Exchange Server.
Manage VoIP phone system, cellular telephones and voicemail system.
Built Virtual server using VMware.
Perform remote support using Remote Desktop and VMware vSphere.
Year to year budget planning cost reduction.
24/7 technical support.
Windows 7 and Windows 10 support and installation.
Assist in troubleshooting Cisco switches and firewalls.
Assisting in EDI implementing including setting up trading partners.
DuPont Performance Coating, /Kelly Technical Computer Support / 2nd Level Desktop Support 1998-2008
Supported Desktop and Laptops Computers Hardware & Software including Microsoft Office 97, 03, Lotus Notes, Norton Anti-virus, Integrity Security and many other software suites.
Performed the configuration and deployment of desktop and laptop computers, configuring includes creating computer accounts, joining computer to the current domain.
Assisted in wireless network setup for laptops, installing network printers using Jet Direct.
Troubleshoot all the above.
National Tech Team, Southfield Michigan, 1997-1998
Performed verbal technical support for HP Pavilion line of desktops.
Managed on-site Technical Support Crew.
Documented troubleshooting transactions in order to maintain service logs.
Gained excellent experience in system operations and various types of hardware and software.
References:
References available upon request.
Contact this candidate