Resources Manager Social Media

JOAN NDINDA WASWA

P.O Box 348**-***** NAIROBI

Tel: +254-*********

Email: ************@*****.***

PROFILE SUMMARY

I’m a highly skilled Human Resource professional with a background in supporting organizations through personnel management and policy development. I am adept in the following skills: people management skills, performance management support, human resource procedures and administration. I can uphold professionalism, manage and coordinate programme activities independently, prepare and present reports, good planning skills with an ability to prioritize and work under minimum supervision. Being a fast learner who finds fast paced environments stimulating, my capacity to maintain a highly disciplined work ethic and enhance the team work spirit makes me an asset valuable to any organization the aims to deliver service. PERSONAL DETAILS

Date of Birth: 8-5-1993

EDUCATION BACKGROUND

● 2017-2019: Diploma in Human Resource Management

Kabete Polytechnic

● 2007-2010: Kenya Certificate of Secondary Education Ruthimitu Girls High School

WORK HISTORY

October 2019- Current: ARTCAFFE COFFEE AND BAKERY LTD. Human Resource Intern

Duties/ Responsibilities:

• Follow up on HR administration documents, ensuring 100% completion of employee files i.e. ensuring that all personnel records are maintained in accordance with the company policy.

• Respond to employee’s queries and escalate where necessary.

• Liaise with staff in assigned branches to provide necessary HR guidelines as required

• Tracking, updating and management of statutory information for all staff – NHIF, NSSF, PIN

• Provide weekly and monthly update reports

• Coordinating and conducting orientation programs for newly hired employees.

• Assist with day to day operations of the HR functions and duties

• Provide clerical and administrative support to Human Resources executives

• Compile and update employee records (hard and soft copies)

• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.).

• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.).

• Conducting disciplinary hearings.

• Properly handle complaints and grievance procedures

• Coordinate communication with candidates and schedule interviews Intern at Ministry of Public Works Mainly Based at the Human Resource office-2018

Duties/ Responsibilities:

• Draft meeting minutes and share as requested by the Supervisor.

• Conducting other administrative support duties as assigned by the Supervisor.

• Any other duties as may be assigned by Supervisor

• Data entry and proper filling of employee document

• Assistance in the induction process.

Debonairs pizza Kenya

Cashier- 2015-2018

Duties\Responsibilities

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Resolve customer complaints, guide them and provide relevant information

Pleasantly deal with customers to ensure satisfaction

Maintain clean and tidy checkout areas, make sales referrals, cross-sell products and introduce new ones

Manage and oversee the entire restaurant operation when the manager is not at work

Ensuring health and food safety standards and regulations are followed, as well as the company’s policies.

Supervise and guide staff towards maximum performance KEY SKILLS AND COMPETENCIES

● Conflict management and problem solving

● ICT competent e.g. MS Office, Social media etc

● Human Resource Planning

● Organizational Development

● Administration skills

● Communication skills

INTERESTS

Travelling,

Voluntary work i.e. in children’s homes and old peoples’ homes,

Team building activities

Participating in youth empowerment programs and peer counselling REFEREES

Virginia Mbiriri

Human Resources Manager

Artcaffe Coffee & Bakery Ltd

P.O Box 145**-*****, Nairobi

Email: ********@********.**.**

Mobile no.: 072*******

Philip Musee

Human Resources Manager

Ministry of Public Works

P.O. Box 637**-*****, Nairobi

Mobile no: 071*******

Edwin Odari

Manger,

Debonairs Kenya

P.O Box168-00502, Nairobi

Mobile no: .072*******

Contact this candidate