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Customer Care Front Desk

Location:
Ibadan, Oyo, Nigeria
Salary:
80000
Posted:
November 09, 2020

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Resume:

ABOSEDE SEKINAT SANUSI

Gellato Olodo, Ibadan, Oyo State, Nigeria.

Mobile Phone: (+234)70-6336-8380. • E-mail: adhocv@r.postjobfree.com PERSONAL INFORMATION

I am a highly resourceful, feeible and enthusiastc graduate. Possessing a proven ability to generate innovatve ideas and solutons to problems, and also able to establish good working relatonships with a range of diferent people.

I am organized, detail-oriented, and reliable, possessing eecellent communicaton skills. I have an ability to provide support and motvaton, and also deliver on assigned tasks. I am now seeking a suitable positon with a reputable organizaton, which will make best use of my eeistng skills and eeperience and also further my personal and professional development. WORK EXPERIENCES

April 2019 – Present SPECTRUM INNOVATION TECHNOLOGIES LIMITED, Ibadan, Nigeria. www.spectrumphones.com

Sales Marketer

Preparing and presentng of the Monthly Performance Report (MPR).

Communicatng promptly any informaton to

customers about their orders, company services and products in person or via telephone & email.

Periodically tasked with keeping product stock to validate their correspondence with what is logged on the company’s system.

April 2015 – April 2016 NIGERIAN BREWERIES (BRAND REGIMEN), Ondo, Nigeria. www.nbplc.com

Distributor Connect Clerk

Cross-checked, entered and sent informaton about Distributors availability to the Head Ofce weekly.

Updated my supervisor on the daily actvites of the firm.

Trained newly recruited Distributor Connect Clerks on the distributon processes of the company.

Resolved assigned incidents within pre-agreed

tmescales.

February 2014 – March 2015 AKIAVIC BLUEROOF HOTEL, Ondo, Nigeria. www.akiavichotel.com

Receptionist

Received an average of twenty customers into the hotel daily as the front desk personnel with a cheerful attitude, informed them about the diferent room

packages and directed them to other departments in the hotel.

Served as Customer Care Representatve, provided

distnct and tmely responses to enquuires via telephone daily.

Assisted with documentng and communicatng various complaints, irregularites, requuests, and contnuing needs.

2013 ST. DON BOSCO PRIMARY SCHOOL, Ondo, Nigeria.

Student-Teacher

Worked in accordance with the school’s curriculum statement and policies.

Partcipated in the development of appropriate

syllabuses, materials and Schemes of Work.

Carried out a share of supervisory dutes.

SUMMARY OF CORE SKILLS AND COMPETENCIES

Customer relatonship management and confict resoluton skills.

Problem solving and tme management skills.

In-depth understanding of efectve negotatng tactcs.

Good marketng and sales skills.

Ability to take initatves and adjust quuickly.

Ability to handle pressure and tolerate stress.

Knowledge of data collaton, data entry and ofce etquueees.

Key knowledge of administratve support, report writng and documentaton.

Strong communicaton skills, including networking ability.

Proficient with Microsot Ofce Word and Busy Accountng sotware.

Ability to work collaboratvely and independently.

Ability to make clear and informed decisions.

EDUCATION

2016 – 2019 OBAFEMI AWOLOWO UNIVERSITY, Ile-Ife, Osun State, Nigeria. heps://www.oauife.edu.ng

Bachelor of Educaton in Guidance & Counselling

Relevant Courses Taken: Behavioural Problems and Personality Disorder, Psychology of Adjustment, Crisis Interventon Counselling, Developmental Psychology, Career Informaton, Group Dynamics, Communicaton

in Counselling, amongst others.

2011 – 2014 ADEYEMI COLLEGE OF EDUCATION, Ondo Town, Ondo State, Nigeria. heps://www.aceondo.edu.ng

Natonal eertfcaate of Educaton in Computer and Mathematics 2008 IKOLABA HIGH SCHOOL, Agodi GRA, Ibadan, Oyo State, Nigeria. Wesat Africa Senior School eertfcaate

RESEARCH DONE

2019 – The Percepton of Undergraduate Body Image and their Seeual Self-Concept. ADDITIONAL INFORMATION

2013 – Deputy Clerk of Natonal Associaton of Computer Science Students’ Representatve Council, Adeyemi College of Educaton, Ondo, Nigeria.



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