Marc Anthony T. Chavez

**th-** Macasandig Cagayan de Oro City

Contact No. 096********

E-mail: adho8r@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with hotel staff and management.

SKILLS

Excellent communication and interpersonal skills with customer service orientation

Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently

Recognized for handling stressful situations with a calm demeanor and pleasant manner

Known for maintaining discretion and professionalism

Familiar with software, computer systems, and internet searches

WORK EXPERIENCE

Limketkai Luxe Hotel November 2013 to September 2017

Concierge / Valet Parking Assistant Limketkai Dr, Cagayan de Oro,Mis.Or

Greeted guests upon arrival and departure on a daily basis.

Escorted new guests to assigned rooms & assist with their luggage.

Received and ensured fulfillment of daily meal orders.

Received and fulfilled special guest arrangement requests.

Assisted other hotel departments in customer service provision as needed.

Mallberry Suites Business Hotel November 2008 to November 2012

Public Area Attendant Osmena St, Cagayan de Oro,Mis. Or

Clean and sanitize public areas using established practice and procedure.

Removing outdoor trash, recyclables and wood stocking.Maintaining the cleanliness and work-ability of all public areas.

Inspects equipment, such as vacuums, mops, and other tools used for cleaning.

EDUCATIONAL BACKGROUND

College: Liceo de Cagayan University

BS in Tourism (Hotel and Restaurant Management)

Rodolfo N. Pelaez Blvd, Cagayan de Oro, 9000 Misamis Oriental

Secondary: Pilgrim Christian College

Corner Capistrano-Akut Street, Brgy.16, Cagayan de Oro, 9000 Misamis Oriental

Primary: Xavier University Gradeschool

TomaSaco 14th, Macasandig, Cagayan de Oro, 9000 Misamis Oriental

SEMINAR AND TRAINING ATTENDED

Customer Service Training

Pre-opening Team

November 2013, Limketkai Luxe Hotel Cagayan de Oro City

Fire Fighting Seminar

August 2016, Limketkai Luxe Hotel Cagayan de Oro City

Boms Identification Training

June 2017, Limketkai Luxe Hotel Cagayan de Oro City

REFERENCES

Ms. Rachelle Gudito

Front Office Manager

Limketkai Luxe Hotel

(088-***-****

Ms.Evelyn Geverola

Banquet Manager

Apple Tree Resort & Hotel

093********

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