Front Office Manager
Resume:
Marc Anthony T. Chavez
**th-** Macasandig Cagayan de Oro City
Contact No. 096********
E-mail: **.*****************@*****.***
PROFESSIONAL SUMMARY
Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with hotel staff and management.
SKILLS
Excellent communication and interpersonal skills with customer service orientation
Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently
Recognized for handling stressful situations with a calm demeanor and pleasant manner
Known for maintaining discretion and professionalism
Familiar with software, computer systems, and internet searches
WORK EXPERIENCE
Limketkai Luxe Hotel November 2013 to September 2017
Concierge / Valet Parking Assistant Limketkai Dr, Cagayan de Oro,Mis.Or
Greeted guests upon arrival and departure on a daily basis.
Escorted new guests to assigned rooms & assist with their luggage.
Received and ensured fulfillment of daily meal orders.
Received and fulfilled special guest arrangement requests.
Assisted other hotel departments in customer service provision as needed.
Mallberry Suites Business Hotel November 2008 to November 2012
Public Area Attendant Osmena St, Cagayan de Oro,Mis. Or
Clean and sanitize public areas using established practice and procedure.
Removing outdoor trash, recyclables and wood stocking.Maintaining the cleanliness and work-ability of all public areas.
Inspects equipment, such as vacuums, mops, and other tools used for cleaning.
EDUCATIONAL BACKGROUND
College: Liceo de Cagayan University
BS in Tourism (Hotel and Restaurant Management)
Rodolfo N. Pelaez Blvd, Cagayan de Oro, 9000 Misamis Oriental
Secondary: Pilgrim Christian College
Corner Capistrano-Akut Street, Brgy.16, Cagayan de Oro, 9000 Misamis Oriental
Primary: Xavier University Gradeschool
TomaSaco 14th, Macasandig, Cagayan de Oro, 9000 Misamis Oriental
SEMINAR AND TRAINING ATTENDED
Customer Service Training
Pre-opening Team
November 2013, Limketkai Luxe Hotel Cagayan de Oro City
Fire Fighting Seminar
August 2016, Limketkai Luxe Hotel Cagayan de Oro City
Boms Identification Training
June 2017, Limketkai Luxe Hotel Cagayan de Oro City
REFERENCES
Ms. Rachelle Gudito
Front Office Manager
Limketkai Luxe Hotel
Ms.Evelyn Geverola
Banquet Manager
Apple Tree Resort & Hotel
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