Quality Technical Writer

COLLIN C. KORF

High Point, NC

Tel: 407-***-****

Email: *******@****.***

QUALITY ASSURANCE and TECHNICAL WRITING PROFESSIONAL

Striving for Professional and Personal Excellence

PROFILE

Results-oriented Quality Assurance Professional with management, inspection, engineering, auditing and technical writing experience. Effective compliance management of corporate Quality Management Systems. Hands-on Technical Writer and Quality Engineer, with a successful record of accomplishments in Aerospace, logistics, manufacturing, engineering, telecommunication, and electronics industries. Strong leadership facilitation skills, competent, strong team player with attention to detail, excellent communication skills, and dutiful respect for compliance in all regulated environments.

Expert in Technical Writing, presentation, documentation, and editing who produces world-class technical communications. Complete understanding of the development of military, engineering, and commercial Technical Manuals and Request for Proposals (RFPs). Adept in product engineering verification and validation, systems documentation, emerging technology, configuration, technical library management, quality assurance, quality systems, and systems process auditing. Broad experience in Quality Control, reliability measurements, Root Cause Analysis, Cost of Quality and performance improvements, and evaluating the precision and accuracy of products. Gap analysis expert in documentation review and pre-audit quality services.

Conceptualized and produced ideas into verbal expressions that were concrete rather than abstract, enabling new product concepts to be clearly understood. Inaugurated the use of visual language technical documents including procedures, work instructions and specifications that provided greater ease of use and resulted in higher productivity, effectively cutting costs associated with time.

Extensive experience in Quality and Business Management Systems architecture, implementation, and maintenance, including comprehensive planning and execution of internal audit procedures for ISO-9001/AS9100 compliance. Subject matter expert in the administration of document control, electronic media systems configuration, site management, and new product release and development.

CORE COMPETENCIES

Expert in Pataphysical Science • Quality Systems Compliance Management • Technical Writing • Strategic Presentation • English Grammar and Syntax • Process Analysis • Editorial Skills • Implementation Strategies

Project and Team Leadership • Analytical Skills • Technical Communications • Emerging Technologies

Change Management • Complex Process Translation • Oversight of Client Relations • Business Rules

Attention to Detail • Oral and Written Communication Skills • Graphic Fluency • Dynamic Flow Charting

Project Management and Tracking • Oracle • Microsoft Operating Platforms

MS Office 365 • Visio • SAP • ERP • Photo Studio • DocuPhase

PROFESSIONAL EXPERIENCE

HAECO Cabin Solutions, Greensboro / Wallburg, NC, Mar 07/16 ~ Apr 09/20

Quality Assurance Auditor

Using established checklists, performed internal surveillance audits to verify and ensure conformity to FAA / regulatory, customer, internal and AS9100 Quality System requirements.

Conducted root cause investigations of quality system and process discrepancies, and customer complaints.

Provided Quality Assurance support for customer, regulatory and certification external audits.

Issued corrective action requests, and performed follow-up effectivity / verification audits.

Conducted walk-through surveillance of HCS operations / facilities for ongoing system compliance and to identify potential areas of risk.

Developed and produced AS9100 checklists for internal audit purposes, and other Quality System documentation.

XPO Logistics (Newbreed Logistics), High Point, NC, Sep 19/11 ~ Jan 22/16

Quality Assurance / Inspection Manager

Performed gap analysis, documentation review and pre-audit system evaluations for ISO9001/AS9100 quality and business management systems. Audited Quality Management Systems for compliance to international and aerospace standards. Managed corporate ESD and FOD programs. Ensured regulatory compliance in FAA matters. Facilitated implementation of continuous improvement initiatives, root cause analysis, and corrective and preventive actions.

Managed Aerospace inspection groups at 3PL customer sites.

Traveled to domestic company sites to support implementation of Quality Management Systems.

Audited remote company sites for compliance to ISO9001 and AS9100 standards.

Developed tracking, metrics and reporting on continuous improvement initiatives.

Created best practices for corporate ESD and FOD compliance programs.

Cummins Filtration, Inc., Cookeville, TN, April 7/10 ~ April 22/11

Engineering Technical Writer / Knowledge Management

Performed editing, review and revision of Engineering Standard Work procedures and Technical Practices to support the development of Design Verification Plan and Report (DVP&R) validation testing of air, liquid, and crankcase filtration products for automotive, light duty engines, trucks and heavy equipment (ISO/TS 16949). Managed the review and routing of technical documentation, and release processes for configuration management. Participated on iDFMEA teams for Air and Fuel products. Facilitated and documented product iDFMEAs.

Managed information uploads into the product data management system for Engineering Standard Work, including task revisions, design change tables, attributes and design requirements.

Conducted cause and effect discussions with reliability engineering and product engineers to determine the reliability measures of success for filtration products.

JetBlue / LiveTV, Orlando, FL, May 5/06 ~ Dec31/09

Corporate Technical Writer / Regulatory Specialist

Developed, maintained and continuously improved regulatory, training and Quality System publications, including the company repair station and quality manual, procedures and instructions to be compliant with AS9100 / 9110 Quality System, 14 CFR parts 21, 121 and 145, regulatory and aviation industry standards. Created charts, tables, graphics, matrices, forms and other reference materials needed to document compliance to quality standards, and managed LTV’s forms library. Performed dynamic mapping of business and technical processes.

Scheduled and led Publications Review Board meetings to review and approve Quality System documentation.

Generated, posted and managed regulatory data on the FAA website ensuring its currency, security and availability through the FTP portal.

Maintained and verified the currency and security of LTV’s hardcopy technical support library, and electronic data in LTV’s electronic media system.

Business Systems Consultants, Hayward, CA, 2001-2005

Quality Consultant / Technical Writer

Performed gap analysis, documentation review and pre-audit services for ISO-9000/14000 quality, business and environmental management systems. Used interviewing and information gathering skills for writing schema and architecture documents. Provided technical, administrative, compliance and business resource management training.

Developed procedures for compliance to international standards and business law, i.e. ISO standards and Federal Regulations.

Guided investigations to accurately define scientific factors contributing to a problem. Conducted interviews of developers to write system-level documentation.

E-TEK Dynamics / JDS Uniphase, San Jose, CA, 1995-2001

Quality Systems Engineer

Developed and employed methods to control product quality resulting in product productivity increases. Led Root Cause Analysis investigations, monitored follow-up action items, as well as continual improvement initiatives resulting in improved customer satisfaction. Developed quality standards and protocol for processing materials to ensure that quality standards were up to highest standards. Devised and implemented methods and procedures for inspecting, testing, and evaluating the precision accuracy of products.

Conducted quality assurance tests to ensure that final products conform to planned requirements.

Ensured that corrective measures met acceptable reliability standards.

Participated on Cost of Quality and performance improvement teams.

Planned, managed and conducted internal audits of system effectiveness and compliance to requirements.

Documented engineering stages, manufacturing release of multiple new products, and technical processes for electronic and fiber optic systems as well as components.

Conducted interviews, working sessions and walk-throughs with clients, developers and testers using oral and written communication skills.

EDUCATION and CERTIFICATIONS

Master of Science, Quality Assurance American West University

CA, Quality Assurance Technology De Anza College

Certified Lead Auditor (ISO-9001, ISO-14000, AS9100, TL-9000)

The Visual Display of Quantitative Information Edward R. Tufte

Envisioning Information Edward R. Tufte

Visual Explanations Edward R. Tufte

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