Accounting Salesforce

Kevin Rutledge

*** *. ***** **. #*** Raleigh, NC. 27603 919-***-**** ********.******@*****.***

Skills & Abilities

Customer-Focused Service

Process Improvement

Analytic and Creative Thinking

Salesforce

Learning New Technology and Systems

Excel

Order Fulfillment

Accounting Seed

Point-of-Sale (POS) and perpetual inventory system configurations

Logistics

Outreach

Slack

Outlook

Certifications

Accounting Seed Certified Consultant

Excel Skills for Business Intermediate II-Coursera-Macquarie University

ServSafe Certified

Experience

APRIL 2020 - PRESENT

SaaS DEVELOPMENT REPRESENTATIVE

Avalara Durham, NC

Qualify incoming web and phone inquiries regarding Avalara products

Create a great first impression to prospects and customers by providing them with a world class experience

Build an excellent knowledge of products and services to be sold

Maintain active engagement with new and existing leads through follow-up

Built a pipeline of leads and contacts, which contribute to a continuous flow of SQO’s

Drive customer participation in webinars, certification events, and/or conferences.

Actively collaborate as a team member within the department and with the organization as a whole

Versed in SalesForce CRM, Slack, and Outreach

HIGHLIGHTS

Average cumulative achieved quota 124%

Designed creative communications to increase customer interest in Avalara products.

Recognized as SDR “Rookie of the Month”, May 2020

Recognized “Orange Crush” recipient 2nd Qt 2020

August 2019 – March 2019

Catering Customer Service

Wegmans Raleigh, NC

Exhibit enthusiasm in the exceptional products we offer

Demonstrate your passion for food and share that knowledge with customers

Make a difference in a customer’s day and be the reason they return to our store

Become part of an energetic team where you can Do What You Love every day

DECEMBER 2016– APRIL 2020

SALESFORCE/ACCOUNTING SEED IMPLEMENTATION PARTNER

5280 Accounting Group Raleigh, NC

Act as IT consultant and business analyst in improving and implementing process and automations based on different clients daily operational needs on the Accounting Seed/Salesforce platform

Interpret data in order to draw conclusions for Salesforce/Accounting Seed implementation action and strategy

Oversee and ensure delivery of all aspects of data analysis, mapping, and transfer

Perform AR/AP accounting responsibilities

Salesforce experience developing APEX and Visualforce pages

Salesforce expertise in custom objects and fields, workflows, process builders, flows, and managing users.

Accounting Seed implementation partner

APRIL 2014 – NOVEMBER 2018

DIRECTOR OF OPERATIONS/FRANCHISE PARTNER

Moe’s Southwest Grill Durham, North Carolina

Managed and was responsible for the operations and compliance with franchise standards across six operating locations

Developed team members into managerial roles through coaching and progression of responsibilities

Lead and develop of general management team

HIGHLIGHTS

Developed a centralized catering program resulting in a 48% revenue increase by of Year 1

Implemented NCR, a point-of-sales (POS) and perpetual inventory system, across all six locations to increase operational efficiency, financial reporting transparency, identifying and reducing waste, and increasing profitability

Developed a manager bonus program to align performance with store profitability

Cultivated a strategic partnership with local school administrations to develop healthy lunch programs

in K-12 schools.

NOVEMBER 2006 – APRIL 2014

OPERATING PARTNER

Moe’s Southwest Grill Durham, North Carolina

Managed daily operations and responsible for the financial performance of a franchise unit

HIGHLIGHTS

Coordinated across multifunctional teams for the successful launch of two franchise units

Fostered a customer-focused environment with my team to increase customer satisfaction and retention

Developed high-performing teams reducing labor cost by 3% annually and increasing productivity ratio by $19/hour

Implemented new A/R program to increase revenue through a strategic alliance with local universities

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