Support Analyst

William E. Spring

Cell: 330-***-**** Pikesville, MD Email: ************@*****.***

Objective

Veteran with active TOP SECRET/SCI clearance and Full-Scope Polygraph. Motivated to obtain a fast paced and competitive position working with All-Source analysis.

Skills

- Signals Intelligence - Crisis Management

Analysis - Counter Terrorism

- Threat Assessment Analysis

- Personnel Recovery and Combat Search and Rescue

- Training Program Management

- All-Source Analysis

Education

Bachelor of Arts, Political science w/ minor in history

AEA Outreach Team Member

Skogul, Inc. Jan 2018 – Present

•As a member of the Analytic and Engagement Applications Outreach (AEA) Team, provided both technical and educational support to customers using AEA supported SIGINT tools, such as HAVEN, SLATE, globalMe, and Tradecraft Suite

•Provided deskside tool support to deploying personnel. Educated them on tool functionality and capabilities and trained them in the use of these tools.

•Taught classes of up to 25 people regarding functionality and capabilities of analyst tools I was responsible for, contributing to the overall knowledge and ability of personnel to use analyst tools to perform their assigned duties.

•Managed training for entire AEA Outreach Team. Coordinated and scheduled weekly, bi-weekly, and quarterly trainings for NSA Hawaii, NSA Georgia, NSA, Texas, the Warfighter Integration Program (WIP), and deployers requiring analytic training.

•Provided technical assistance for users via the JIRA Ticketing System. Worked on and resolved approximately 1000 user tickets, assisting customers so that they can continue to execute their assigned duties.

Joint Forces HQ – DoD Information Network Operations Center (JDOC)

ByLight IT Solutions Aug 2017 – Nov 2017

•Provides tailored, quality all-source products in a timely and actionable manner to the Commander, Combatant Commands, Services, and Agencies, which characterizes threat to the Department of Defense Information Networks.

•Provides daily briefs to JFHQ leadership

•Assists in the writing and quality control of daily intelligence products disseminated across the IC

•Coordinates with other shops and SME’s to organize and collect the most up-to-date information in building intelligence reports and briefings, and responding to requests for information from outside agencies and components.

Signature Reduction Analyst, Department of Defense

Axom Technologies, Inc. Jul 2016 – Aug 2017

•Provided secure administrative and operational support to over 60,000 personnel assigned to sensitive military operations worldwide.

•Executed signature reductions support for over 18 DoD components conducting global operations while ensuring support adhered to DoD and civilian laws, policies, and procedures

•Assessed incident reports to evaluate DoD signature reduction vulnerabilities to supported components. Provides guidance to supported units to mitigate risks to operations

•Composed changes to DoD signature reduction directive; clarified processes and procedures, causing higher approval rates and signature reduction support.

•Supported the creation of doctrine to standardize signature reduction efforts throughout the entire Department of Defense.

•Leaned on heavily by superiors to train and advise customers and to assist high-profile clients.

Cryptologic Network Operator, National Air and Space Intelligence Center

United States Navy Reserve Mar 2014 – Jul 2017

•Provided IW/Cryptologic expertise and personnel to Fleet Air, Surface, Submarine, Special Warfare Combatants and NSA/CSS Georgia. Provided reach back/extended staff support to CENTCOM, EUCOM, and AFRICOM requirements.

•Responsible for the collection of high interest target data for analysis and reporting to local and national consumers.

Collections Supervisor Onboard an Afloat Platform

United States Navy Sep 2011 – Nov 2013

•Served as Collections Supervisor in the Ship's Signals Exploitation Space (SSES) onboard an afloat platform, responsible for the writing and timely transmission of technical reports to cryptologic shore sites.

•Oversaw All Source Analysis, collection operations, and data management.

•Utilized IMINT, HUMINT, and comprehensive reports from agencies across the DOD to provide accurate and timely tactical All-Source Intelligence analysis and reporting to the ship’s Captain and Tactical Action Officer in support of on-going events within the ship’s AOR.

•Implemented training plans for the SSES crews in regards to: Time Sensitive Reporting, System operation, International relations in the Pacific Theater, and for enhancing overall occupational knowledge and situational awareness.

•Working knowledge of the United States Signals Intelligence Directives (USSID).

•Well versed in Direction Finding Network target tipping procedures.

Direct Support Analyst, SIGINT Geospatial Analyst NSOC, National Security Agency

United States Navy Sep 2009 - Sep 2011

•Managed all aspects of SIGINT PR mission to include maintaining constant communication with customers, ensuring PR reporting is forwarded in a timely manner, and verifying the success of reporting during an event

•Coordinated a collaboration to locate isolated persons, support rescue efforts as well as recover the isolated persons and reintegrate them back into society

•Maintained constant communication with Navy vessels, Combatant Commands (COCOMS) and other customers

•Ensured U.S. Forces safety by providing direct Combat Search and Rescue support to forces conducting rescue operations

•Issued time sensitive Counter-Terrorism analysis and reporting in support of worldwide contingency operations, convoys, and Presidential/Executive protection

•Supported SIGINT Threat Warning to all Navy vessels, as well as, forward deployed troops and monitored for any attack reflections

•Utilized intelligence from HUMINT, SIGINT, IMINT, along with comprehensive reports from agencies across the DOD to provide accurate and timely All-Source Intelligence analysis and reporting to senior leadership in support of on-going events and operations worldwide.

•Provided All Source Analysis, Counter Terrorism Analysis, and SIGINT Threat Warning for any area of interest.

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Education Manager, Multiple Positions / Global Support (Active and Reserve)

United States Navy Oct 2009 – Jul 2016

•Served as the Command’s Unit Training Petty Officer, in charge of the training of more than 30 sailors, preparing them to go to school for their warfare pins, leading General Military Trainings, in-rate trainings, assigning teaching duties and delegating responsibilities to Assistant Training Petty Officers.

•Acting Command’s Division Training Petty Officer, responsible for managing training matrices, assigning training to peers and subordinates and providing feedback on how to better conduct training.

•Solely responsible for coordinating training schedules, record keeping and management, and assisting with building training plans and presentations for entire command staff.

Case Number (RES-2020-03597)

Old Case number (RES-2019-03160)

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