Sales Back Office

KHALID KHILI

Mob No : 321-***-****

E-mail : **********.****@*****.***

Date of Birth : May 28, 1982

Language : English, French, Arabic

EDUCATION

Bachelor’s Degree in experimental science in 2001, AAE, Marrakesh

A diplomat from Academy Etihad airways on global Foundation Course 2014

Certificate from Etihad airways 1st Top Premium seller 2015

Certificate from Etihad airways 4thTop Premium seller 2016

Certificate from Etihad airways 2nd Top Fresh ticket seller for Jun 2015

A diplomat from Google on Ecommerce 2017

Training on, bush target, upselling, average handling time, Art of Sale

WORK EXPERIENCE

Oct-2018 NIRVANA TRAVEL&TOURISM as a Travel Agent & Operational Management in Abu Dhabi

Job Description

Helped run the Planning and selling of tickets, transportations, accommodations, insurance, and other travel services.

Achieve individual revenue sales targets and contribute to team targets.

Support back office functions as required e.g. issue reissue, ticketing, refunds etc.… with the deferent system (Sabre – Amadeus – Galileo).

Cooperating with clients to determine their needs and advising them an appropriate destination, modes of transportations, travel dates, costs, and accommodations.

Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers.

Sep 2014 - Sep 2017 with Etihad Airways as a sales commercial Manager

Job Description

Achieve individual revenue sales targets and contribute to team targets.

Expert knowledge of Etihad products, services, and procedures.

Led onsite job trainings and other job enhancements for my team as well as other employees.

Support back office functions as required e.g. issue reissue, ticketing, refunds etc… with the deferent system (Sabre – Amadeus – Galileo).

Responsible to attend guest calls and provide first call resolution ensuring compliance with set standards and procedures in order to optimize guest satisfaction and achieve revenue and customer service individual targets.

Collect, review and address premium customer requests to develop specific offers at the best price for the client to ensure successful sales execution.

July 2012-Sep 2014 with Adventure HQ as a Sales specialist in Dubai

Job Description

Served customers

Ran employee trainings

Dealing with any queries or complaints.

Ordering, managing and taking out stock.

Overseeing deliveries.

Managing and motivating the promoters.

REFERENCE

Available on request

Contact this candidate