Senior IT Support Technician
Resume:
Salem OR, *****
503-***-**** https://www.linkedin.com/in/brendanrichter
*************@*****.***
Brendan Richter
PROFESSIONAL SUMMARY
Professional, detail-oriented Office Administrator with recent experience supporting and troubleshooting computer and networking equipment for a fast growing IT consulting firm. SKILLS Hands-on experience with Microsoft Active Directory (150+ concurrent users) Experience with Windows, MacOS, Mobile OS, and Office365 Computer and Technology Troubleshooting
Critical and Solution-Oriented Thinker
Call-Management – Multiple Phone Lines
WORK HISTORY SENIOR IT SUPPORT TECHNICIAN - INFINITY MICRO – SALEM, OR February 2017 – Present
● Responded to and prioritize support tickets, phone calls, and emails for IT service requests.
● Assisted clients with troubleshooting and resolution of network, server, computer, peripheral, and software issues.
● Installed or replaced computer, network and server equipment.
● Worked with Windows, MacOS, Windows Server, Office365, and various mobile devices and applications.
● Logged all time entries and work performed in a ticket database, including contact information, and detailed descriptions of work performed.
● Maintained client passwords and network documentation in a client database.
● Assisted with onboarding new clients and documenting their environments.
● Create instructional and training documentation for various client systems and software.
MANAGED SERVICES ENGINEER - SILVER FALLS DERM. / TRUE NORTH ITG – SALEM, OR July 2015 – September 2016
● Primary IT support person for a rapidly growing medical office with 14 offices.
● Responded to support tickets and service requests.
● Responded daily to windows account lockouts and password change requests.
● Installed or replaced computer software or hardware equipment.
● Helped medical clinic with 8 offices expand to 14 by coordinating new office installs with IT and local service vendors.
● Provided basic computer and network support for a busy medical office.
● Logged all time entries and work performed in a ticket database, including contact information, and detailed descriptions of work performed. FRONT OFFICE MANAGER – QUALITY SUITES – KEIZER, OR November 2013 – November 2014
● Assisted aging hotel property with a brand change to a new franchise. Helped coordinate construction, as well as painting, and lobby or room remodels.
● Responded to and handled complaints from guests and hotel patrons and resolved them as quickly as possible.
● Ensured all staff members were following new required brand standards.
● Greeted hotel guests entering and leaving the building, including building rapport and offering assistance with local events and area attractions.
● Reserve rooms for guests via multi-lined phone, email, in-person, or social media requests.
● Check guests in and out of the hotel, including verifying and entering guest data, as well as securing method of payment for the rooms, and maintaining PCI compliance.
● Process and balance reports, credit card receipts, and hotel numbers.
● Later promoted to Front Office Manager where I oversaw the front desk of the hotel, as well as housekeeping, banquet staff, kitchen staff, and maintenance.
● Handled A/R accounts, processed payments and contacted delinquent accounts via phone, mail, and other means to recoup overdue payments.
● Daily filing, data entry and data pulling from old computers and paper records. SALES CONSULTANT – BEST BUY – TUALATIN, OR
May 2013 – November 2013
● Assisted customers with purchase of home entertainment equipment..
● Worked with customers one-on-one to determine the best product for their needs based on questions and verbal troubleshooting.
● Educated customers on product features, including up-selling to better improve their experience with a product.
● Maintained a clean and organized department area for customers and staff. OPERATIONS MANAGER / FREIGHT MANAGER – DOLLAR TREE – SALEM, OR October 2011 – May 2013
● Managed a small retail dollar store.
● Key holder for a safe with cash funds, provided change to cashiers and helped them count down tils, and prepared store bank deposits on a daily basis.
● Responded to complaints and customer service calls.
● Managed store operations and a freight crew of about 7 people.
● Unloaded trucks of incoming store merchandise, prepared it for staff to work on the sales floor.
● Processed sales and freight numbers for district management. EDUCATION NETWORK SECURITY ADMINISTRATION – ITT TECH (SCHOOL CLOSURE) – SALEM, OR - 2016 Completed over half of my coursework for my degree before the school was closed. MCNARY HIGH SCHOOL – DIPLOMA
High School Diploma
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