Employee Relations Manager

Career Objective

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest. Management / Leadership Specialties

Logistics Management

Leadership Development

Employee Training

Strategic Planning/Execution

Education

Texas Woman’s University

o Masters of Business Administration (Organizational Leadership)

University of Houston

o Bachelors of Business Administration (Management and Marketing) Professional Trainings and Certifications

Sales Force Trailhead Leadership Training

The Nonprofit Leadership Alliance (formerly American Humanics, Inc.) (Non-Profit Management Certification Program)- University of Houston

Leadership Excellence for Nonprofits (Fundraising, Marketing, Volunteers, Programming, Board Regulation & Compliance) - Rice University Pierce Lee Stewart, Sr.

832-***-**** *********@*****.***

Employment Experience

Sun Coast Resources Houston, TX 11/2016 - present

Logistics Manager

Employee Relations

Interview, hire, train and evaluate new employees

Participate in and lead a culture of continuous process improvement.

Execute personnel activities as per Sun Coast’s policies as well as applicable laws.

Identifies issues and implement basic corrective actions including oral counseling and oral warnings; discusses need for further corrective action with Director of Logistics, Employee Relations Manager and/or Human Resources Manager as appropriate

Dispatch Management

Embrace, promote and lead continuous improvement efforts, including selection and implementation of dispatch component of transportation software

Build and maintain a positive work environment where team members and their contributions are recognized and valued.

Maintain frequent communication with all team members.

Manage the dispatchers for accuracy, client satisfaction, on-time results, and adherence to Sun Coast policies.

Driver Efficiency and Retention

Establish and maintain a positive relationship with all drivers to create a driver experience that is number one in the industry

Coordinate with Driver Managers and Terminal Managers to ensure driver retention and driver satisfaction.

General Administration

Collaborate with other managers, other departments, staff members in order to formulate and implement policies, procedures, goals, and objectives to improve processes & efficiency.

Monitor employees as well as operational processes to determine industry best practices.

Strategically plan and manage logistics, transportation and customer service to address questions, problems, and requests for service or equipment.

Direct investigations and inquiries to verify and resolve customer complaints. Petroleum Express Houston, TX 01/2014 - 11/2016

Dispatch/Marketing Consultant

Provides logistical direction and support to ensure drivers have the proper instructions to perform their duties safely.

Support dispatchers by planning, controlling and evaluating drivers to meet daily operations

Communicate with customer on schedules, deliveries and logistical challenges

Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Stop Hunger Now, Inc. Raleigh, NC 01/2013 – 12/2013 Community Development Director

Responsible for day-to-day management of all fundraising activities and for hands-on implementation and conclusion of the fundraising plans and initiatives of Stop Hunger Now in greater Houston area by providing support to the Advisory Board's fundraising efforts and to the Program Manager’s solicitation of Stop Hunger Now packaging events.

Managed marketing, promotions, delivery and warehouse preparation of Meal Packaging Events in the Greater Houston area.

CRCC Pearland, TX 01/2011 – 12/2013

Chief Operations Officer

Worked with the Director of Finance, manage and oversee all financial and business planning activities, including: Directed and administered all financial plans; Provided oversight for business policies and accounting practices; Reviewed and analyzed financial reports; Supported and advised the CEO and Board of Directors in decision making; Lead and supported organizational budgeting process; Provided oversight to reporting and monitoring of organizational performance metrics; Provided overall financial oversight and monitoring; Ensured that relevant financial data is presented to the CEO and Board of Directors.

Managed and provided oversight of human resource functions including: Recruitment, hiring and compensation; Benefits administration and oversight; Professional training and development, including new employee orientation; Retention strategies; Regulatory oversight and legal compliance.

Designed and coordinated training to cover both the organization’s current and future needs in accordance with the vision, mission and core values of the organization including: Directed and planned the development and administration of organization training programs; Developed training objectives, strategies, policies, and programs; Created and developed of all training materials including trainer guides, Training video or audio, participant materials and evaluation systems; Coordinated the implementation of policies and procedures related to various training and educational programs for the employees and volunteers of the organization; Evaluated the effectiveness of training programs, assessed methods, processes and techniques

Children’s Health Initiative and Literacy Development, Inc. Houston, TX 01/2008 - 12/2010

Interim CEO/Development Officer

Created a five (5) year strategic plan for programming, funding, marketing, staffing, volunteers and Board creation and training.

Supported operations and administration of Board by advising and informing Board members, interfacing between Board and staff, and supporting Board’s evaluation programs, funding and strategic planning.

Managed fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation.

Effectively setup the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations. Farmers Insurance Group Houston, TX 10/2004 – 06/2008 Insurance and Financial Services Agent

Owned and operated of an insurance and financial services agency.

Responsible for marketing, prospecting, networking and securing clients maintaining superior customer service and account stability.

Trained agents on insurance and financial services products, marketing and customer service techniques and principles

Licensed in Property and Casualty, Health, Supplemental and Life; Series 6 and 63 Fort Bend A.L.E.R.T., Inc. Richmond, TX 02/2002 – 12/2007 Executive Director

Planned, organized, implemented, and managed total operations of a community based youth health non-profit organization by providing strategic planning, human resource management, quarterly budgeting and federal compliance mandates.

Responsible for recruiting, staffing, selection, organizational development, training, and empowering staff and volunteers.

Prepared, administrated, and coordinated fundraising activities, grants proposals and annual golf tournament to provide program funding and grant management.

Responsible for collecting data, research information and provide statistical analysis for a collaborative partnership and community stakeholders References

Available upon request

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