Secretarial/ Customer service and after sales

Mary Grace Alegre Layos

Umm Slal Ali, Qatar

Contact No. (974-********

WORK EXPERIENCE:

MAF CARREFOUR HYPERMARKET

Position: Customer and Aftersales Service Clerk

Inclusive Dates: May 2016-Present

JOB DESCRIPTION:

1. Assisting customers through phone calls and walk in

2. Responding and following up pending cases complaint through emails and social media complaints

3. Following up deliveries from different suppliers

4. Refunding/exchange item of the customers

5. Accepting items for repairs to send in different suppliers from customers item

6. Sending and accepting technician request to different suppliers from customers request

8. Assisting customers to satisfy and compensate them to be loyal customers in company and leave the store with a smile.

CERTIFICATES:

1. Fourth times become best cashier of the month in MAF Carrefour Hypermarket

2. First aider of the company in MAF Carrefour Hypermarket Level II First aid

EDUCATIONAL BACKGROUND:

TERTIARY : CAPSU - Burias, Mambusao, Capiz

Course. : Bachelor of Science in Commerce major in Marketing Management /Accounting

June 2008-Nov.2010

SECONDARY : Mambusao National High School

June 2003-April 2007

PRIMARY : Burias Elementary school

June 1997-April 2003

PERSONAL INFORMATION:

Date of Birth : May 31, 1991

Birth of Place : Capiz

Gender : Female

Citizenship : Filipino

Height : 5'2

Weight : 50 Kg.

Civil Status : Single

Father's Name : Aruncio L. Layos (Deceased)

Mother’s Name : Margelyn A.Layos

Spoken/Written : English, Tagalog & Hiligaynon

In case of Emergency: Margelyn A. Layos

Mobile No. : +639*********

References:

CCS Aftersale Assistant Manager - Loriefe Cabagsang

Contact number-+974********

CCS Aftersale Supervisor - Mohammed Sghier

Contact number-+974********

I hereby certify that the above information contained herein is true and correct to the best of my knowledge and belief.

Mary Grace A. Layos

Applicant

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