Manager Store

Randy Earl Miles II

Cypress, TX ***** • 832-***-**** • ***********@***.***

WORK PROGRAM CONSULTANT AND MANAGER

Straight forward, ambitious leader known for making an impact in the community. Demonstrated ability to build lifelong relationships by demonstrating integrity and devotion to the people.

Experienced Program Consultant with a history of success in the financial services industry. Skilled in sales, team building, public speaking, risk management, data analyst with high attention to detail and leadership. Strong consulting professional with verbal and written interpersonal communication skills.

EXPERIENCE

Wells Fargo Bank 2002 – Present

Quality Assurance Analyst Captain, July 2020 – Present

Analyzing PPP forgiveness loans for the Quality assurance team. Oversaw 7 employees, that I monitored their work flow and efficiency on a daily basis. Working alongside SBA leaders to give decisions on the forgiveness of the PPP loans, while always leading change during this new process.

Developed team members to understand the QA process and handle large cases of PPP forgiveness loans. While being effective and efficient with a high attention to detail.

Creating and implementing new processes within the forgiveness program while using my analytical skills. Providing leadership to others to help them understand the process.

While working with many different lines of business, I was able to use my verbal and written communication skills to provide leadership on the Quality Assurance team and the Reviewer team within the PPP forgiveness program.

Collaboration with leadership to create clear messages and procedures to help guide the Quality Assurance team in complex concepts to achieve deadlines.

Wells Fargo at Work Program Consultant/Manager, June 2015 – July 2020

Manage a book of business with large companies with 100+ employers. Setting up monthly onsites to bring growth to the bank with an emphasis in financial education.

Build relationships with the Business Banking Group and working with BDO’s to bring awareness to our program.

Creating branch strategy around growth in deposits, investments and credit, by using Mortgage and Financial Advisors to grow a deeper relationship with our current and new Bank Clients.

Coach District Managers to help with the bank growth strategy, and implementing implementation plans to help the branch and myself grow a larger quality book of business.

Working with local schools and colleges to bring financial education into the community and student segment.

Wells Fargo at Work Program Manager, April 2013-June 2015

Managed and grew a book of business of 165 employers with 94.7% of them having 50 + employees by working with local branches and building relationships with business clients.

Increased household growth of 6% in 2014 by introducing the Wells Fargo at Work program to large employers and their employees.

Implemented training of bankers and showed a 25% increase in the number of on sites booked by hosting call events and in-house coaching to gain new household acquisitions.

Increased proxy revenue by $31,000 by working with Business Banking managers to deepen client relationships and offering the Wells Fargo at Work program to educate their clients on finances.

Branch Manager, May 2009 – April 2013

Managed between 10 – 25 employees at a time and controlled payroll expenses by making sure employees were working their correct times and using their time in a professional manner.

Implemented new tools to help bankers achieve and maintain sales goals by educating and teaching bankers to use clues and cues.

Managed day to day operations of the branch from staffing to operational controls to stay compliant with federal regulations by being organized and having a daily routine.

Service Manager II, July 2007 – May 2009

Coached tellers to cross sell and provide great customer service by show coaching and mentoring each one of the employees and giving instant feedback.

Managed losses and provided ways on how to prevent the losses to the bank by teaching tellers to look for the risk involved and to ask questions instead of rushing through transactions.

Promoted 6 employees by developing a career path and coaching.

EDUCATION

Bachelor of Science, Magna Cum Laude - Interdisciplinary Studies, Minored in Criminal Justice - University of Houston, TX

Associate of Arts: Lone Star College – The Woodlands, TX

HONORS

Selected to convert Wachovia to Wells Fargo Bank in Colorado, first state to convert.

1st quarter in 2012 ranked #4 in all of Texas as a Store Manager exceeding quarterly goals.

Awarded 3 semiannual trips for outstanding performance.

Elected by my peers to attend the Exceptional Leadership Conference in 2014.

ACTIVITIES

Member of the Conroe Chamber of Commerce

Member of the Magnolia Chamber of Commerce

Habitat for Humanity

March of Dimes Houston

Houston Food Bank

Member of the Veterans Team Member Networking group

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