Manager Sap

Jacquelyn Eberhart-Wilson

PROFILE SUMMARY

Over 20 years of experience with SAP ECC, S4/HANA and other ERP systems. Started out configuring SAP MM and SAP HR and moved on to developing and leading quality assurance teams in over 18 projects, 5 of which were with global. Experienced with Human Capital Management (SAP/Workday), SCM, Finance, Business Intelligence, Solution Manager, and Master Data Management S4/Hana FICO- Accounting and Closing, RTR, Invoice Management) and Project Systems.

With over 17 years of experience, brings the top down approach to the testing (key factor in this approach is Requirement Matrix Traceability), and ensures all business requirements have been tested diligently per customer’s expectations (approach also aligns/feeds into Risk Assessment and Mitigation planning)

WORK EXPERIENCE

SAP S/4 Hana Test Lead

Compass Group

Nov 2019 – Present

Defined and implemented overall Test Strategy and Test Approach, as well as the overall Test Plan and schedule leveraging best practices S/4 – Contract to Cash, Procure to Pay and Record to Report

Defined and implemented integration test script template

Implementation Testing tool ( Panaya), trained key business users, develop training material, provided support

Developed/maintained daily testing schedule

Manage all testing efforts during each phase (SIT, UAT and Performance)

Managed/lead daily stand up, defect triage /post daily testing status (business and leadership)

Global UAT SAP Test Manager ( Medical Devices)

Philips Healthcare Systems

April 2017 - June 2019

Defined and implemented overall UAT Test Strategy and test approach, as well as the overall test plan and schedule leveraging best practices (Commercial; FICO (S4- Hana), SD) and Industrial (SCM, PM, Quality and Finance), Salesforce, CRM and C4C

Defined and implemented integration test script template

Implementation Testing tool (HP ALM), trained key business users, develop training material, provided support

Developed/maintained daily testing schedule

Manage all testing efforts during each phase (UAT, IQ/PQ), post go-live and production validation)

Managed/lead daily stand up, defect triage /post daily testing status (business and leadership)

SAP Test Lead / Manager

KARL STORZ

May 2016 – Dec 2016

Defined and implemented overall test strategy and test approach, as well as the overall test plan and schedule leveraging best practices

Defined and implemented integration test script template

Participated/Recommended testing tool selection

Managed test scripting by 3rd party vendor

Manage all testing efforts during each phase (Unit, SIT/UAT, mock run, post go-live and production validation)

Managed defect resolution/post daily testing status

Senior SAP Test Program Manager

Marathon Petroleum Corporation

August 2014 – March 2016

Refined overall testing strategy for SAP program, and managed all testing efforts during multiple releases

Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed

Led defect resolution meeting including escalation to SAP America

Post daily testing status to Leadership, PMO and testing resources

Global SAP and Non SAP Test Manager

Westcon Group

November 2013 – June 2014

Defined/led Quality Gate audit for IT development projects (SAP & Non SAP) and approving CRs

Developed, documented, and improved current Quality Gate audit process in improving standards, templates, techniques, and metrics based on Industry Best Practices

Defined/developed test plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports

Global SAP Program Test Manager / CRM Implementation

Nu Skin Cosmetics

November 2012 – November 2013

Developed/led the executive change control board

Drove the tactical and strategic agenda for quality controls and testing regimen

Defined Testing Process/Tools (Solution Manager and HPQC)

Managed multi-system landscape

Defined/developed Test Plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports

Planned and conducted Unit, Regression, Integration, Conversion, End to End Testing, Security Testing and UAT and Performance Test

Staffed and managed a team of 10-20 testers

Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed

SAP Release Manager

Consumer Energy

March 2012 – October 2012

Drove the completion of a release schedule and assured all appropriate transports were supported within the SAP landscape

Set delivery expectations with key stakeholders

Updated and communicated release status

Escalated issues in a timely manner as required

Led Release Management planning activities, including establishing staffing as needed, validating requirements and deployment assignments

Built effective relationships with internal and external team members

Collaborated across the integration and development teams to resolve disconnects, gaps, issues, etc.

Assisted in development Test Strategy, Test Approach and deployment of testing tool.

Assisted Test lead with the approach/development of test scenarios for ( AMDS and EMS)

Global SAP Test Program Lead / Manager

Coca-Cola

January 2011 – March 2012

Led the executive Change Control Board

Drove the tactical and strategic agenda for quality controls and testing regimen

Developed Release/Maintained Quality Gate Reviews

Defined Test Strategy, Test Approach and common Test Tool for Global Program

Strategy planned the new Testing Approach for Coke One Bottler to from shared environment to ‘single instance’

Assisted in the planning of the new landscape N+1 environment

Managed/triaged defect resolution for multiple bottlers

Developed/managed Master Schedule for Testing (multiple bottlers, difference phases; E2E, UAT, Regression, Performance)

Defined Metric’s and Reporting Process

Managed and led testing activities across multiple platforms/teams including resources, other vendors/service providers, and virtual teams

Developed/maintained Master testing schedule for all bottlers

Ensured the readiness of multiple test environments, integration of SAP test environments with other legacy applications for integration or regression testing

Provided ‘Lesson Learned’ after each Release to leadership team

Global SAP Test Program Lead / Manager (Center of Excellent / Release Manager)

Johnson Controls

July 2010 – January 2011

Led the executive change control board and steering committee

Drove the tactical and strategic agenda for quality controls and testing regimen

Defined testing process for Center of Excellence

Managed multi-system landscape

Defined/developed test plans, testing scopes, Integration, between the test stages and provided overall test planning and management, collected and evaluated test metrics and directed, maintained published testing project plans, provided signoff on the testing stages and conducted quality reviews on all test stage work products, regression, UAT, parallel testing, reported test status to management team, managed, facilitated overall defect resolution and managed defect metrics and post launch reports

Planned and conducted unit, regression, integration, conversion, end to end testing, security testing and user acceptance testing and performance test

Staffed and managed a team of 10-20 testers including the offshore model

Developed complex Release Management schedule to manage multiple projects in an N + 1 environment

Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed

SAP Test Lead Manager

Target Corporation

February 2010 – July 2010

Architected, procured and designed test environment to support a complex integration of company and vendor development work streams

Provided Testing Center of Excellence wit comprehensive Test Program strategy, planning, organization, mobilization and operations

Trained/mentored FICO team on HPQC (Group of 20+ Users)

Designed Test documentation (Test Plan, Test Case Specifications, Test Scenarios, and Procedures) for functionality testing

Developed and managed test plan, test strategy and test progress

Provided training on Mercury Tool, i.e. Test Director

Led Integration, Regression, UAT and Security Testing for FI/CO team

Configured and deployed Solution Manager, i.e. (Business Requirement, App.’s, Testing and End User Training

Global HCM SAP Test Program Manager

HESS

May 2009 – February 2010

Participated on the executive change control board and steering committee

Drove the tactical and strategic agenda for quality controls and testing regimen

Defined/developed test plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Parallel Testing, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports

Staffed and managed a team of 10-20 testers including the offshore model

Coordinated with core team members, subject matter experts, key users and business owners to ensure the testing and validation approach of critical processes confirms requirements are met and risk is managed

Developed and managed a test sequencing strategy that prioritized critical processes, reflected functional dependencies and optimizes core and subject matter expert resource capacity

SAP Test Manager

United Launch Alliance

September 2008 – May 2009

Participant on the executive change control board and steering committee

Drove the tactical and strategic agenda for quality controls and testing regimen

Defined/developed test plans, testing scopes, Integration, between the test stages and provided overall Test Planning and Management, Collected and evaluated test metrics and directed, maintained published Testing Project Plans, provided signoff on the testing stages and conducted Quality Reviews on all test stage work products, Regression, UAT, Parallel Testing, Reported Test Status to Management team, Managed, Facilitate overall Defect Resolution and Managed Defect Metrics and Post Launch reports

Planed and conducted Unit, Regression, Integration, Conversion, Payroll Comparison, End to End Testing, Security Testing and User Acceptance Testing and Performance Test

Quality Center Architect

GFEBS Project (The Department of the Army)/Accenture

April 2008 – September 2008

Provided Technical and Strategic Direction to the Testing Organization, pro –active in seeking continuous improvements to Test coverage and execution

Responsible for the design & development of the TAO’s Test Management

Responsible for Technical direction and usage of the technologies

Coordinated associated testing in Quality Center relative to scripts, roles and test data

Formulated and develop effective Test Architecture for organization needs

Global SAP Test Manager – HCM Technical Upgrade

Proctor and Gamble

September 2007 – April 2008

Managed and developed testing strategies within the defined timeline of the project implementation

Managed staff attached to the project for QA purposes including but not limited to resource management, planning, task assignment and project management

Project managed 25-35 member team and activities for integration, testing and data migration (Developed/managed work plan)

Created Test Plan/Test Strategy

Managed system integrator SAP for merging legacy data into SAP FICO, HCM, PS

Developed Parallel Test Plan

Managed a group of offshore testers (25) daily

Solution Manager Consultant

Northrop Grumman

May 2007 – September 2007

Provided/developed training materials and trained functional and developers in addition to set-up project, blueprint, road map and configuration

Defined/maintained multi-landscape environments through environment copies and transport management

Issued Management/Support Notifications

Developed/created project structure, define blueprint structure, keywords, linking documents

QA Project Manager

Shell Oil

January 2007 – May 2007

Established testing guideline and provided technical advice to technology and application teams regarding design and delivery of test strategies

Provided redesign of the ASAP project management templates, reports, and monitoring and mitigation tools

Performed risk analysis, resource planning, requirements analysis, assessments of testing coverage, and reported overall product quality findings

Developed a document describing the risk framework to support the implementation of change management controls based on risk, including the definition of inputs and process to determine the risk of a change

Managed/developed Integration Test Plan for ZYTAX and SAP upgrade implementation which include regression testing, interfaces, and some end-to-end

Solution Manager

Yamaha Motors

September 2006 – December 2006

Provided overview/training for client, in addition to set-up project, blueprint, road map and configuration

Test Management

Early Watch Alert/Service Level Reporting

Defined/maintained multi-landscape environments through environment copies and transport management

Issue Management/Support Notifications

Provided insight on how the client can go about making changes to the predefined roadmap in SAP

Installed, configured and upgraded Solution Manager and TMS

Set-up RFC connections to all parts of SAP system landscapes and Satellite systems

Implemented service desk and change request management and system monitoring functionality, which included workflow, service desk, change request management, change monitoring and transports management

SAP Test Manager

Lockheed Martin

April 2006 – September 2006

Developed and maintained detail test plan, tracked report against test schedule, managed test execution and test prep activities

Developed exit and entrance criteria for each test cycle, worked and elevated issues as required

Resolved logistics and technical infrastructure problems, reviewed defects and test issues log on an ongoing basis

Managed team member as they validated and tested the interaction between multiple components and People Soft modules, including system interfaces and extracts

Team validated the overall solution, including the configuration, customizations, reports, workflow and security profiles function as designed (WM w/RF, FICO, MM and SD)

Established testing guideline and provided technical advice to technology and application teams regarding design and delivery of test strategies

Developed document describing the risk framework to support the implementation of change management controls based

SAP FICO Test Lead

Sealed Air

January 2006 – April 2006

Trained/mentored FICO team on Test Director (Group of 20+ Users)

Designed Test documentation (Test plan, test case specifications, test scenarios, and procedures) for functionality testing

Developed and managed test plan, test strategy and test progress

Provided training on Mercury Tool, i.e. Test Director

Led integration, regression, UAT and security testing for FI/CO team

Configured and deployed Solution Manager, i.e. (business requirement, app.’s, testing and end user training)

SAP Test Manager

Kubota Tractor

June 2005 – December 2005

Developed the training strategies, plans and deployment tools with supply chain

Managed and identified defects, documented defect and test results

Reported on testing results and made recommendations as required

Developed test cases based on functional specifications and design documents

Developed and managed test plan, test strategy and test progress

Facilitated daily test defect review meeting during UAT testing

Managed and developed test, work plan and Issue tracking data

ERP Test Lead

Avaya

February 2005 – June 2005

Managed/Led the Quality Assurance Testing team (15)

Analyzed complex user information flows and needs

Designed, executed, and maintained test strategies, test plans and procedures

Reported on testing results and made recommendations as required

Managed UAT and regression testing

Managed and developed test, work plan and issue tracking database

Program / Strategic Manager / Change Management

Symbol Technologies

July 2004 – January 2005

Managed as the Program Director restructuring the SAP’s ASAP methodology and execution by 140 – member team

Developed and maintained project plan and tracking activities against a milestone based plan, providing regular and accurate reports as appropriate; responsible for monitoring costs, milestones and resources

Managed Tactical Operations Management of quality assurance and controls

Senior SAP Quality Assurance (HR; Time Management, PA and Payroll)

PWC

March 2004 – July 2004

Analyzed data structures and prepared test date sets using the appreciated tools

Performed a thorough analysis of business requirements, functional requirements and technical requirements to develop robust E2E test conditions, cases and scenarios employing techniques of black box, white box and exploratory testing

Senior SAP Tester (OM/PA)

State of Florida

November 2003 – March 2004

Managed a team of internal quality assurance analyst and external quality assurance consultants to develop test cases, test scripts for Organizational Management

Test and validation of the DEV and PRD transfer procedure of the organizational plan

Designed and completed the business process script used in the integration testing

Designed test documentation (test plan, test case specifications, test scenarios, and procedures) for functionality testing

SAP SD Functional Consultant / Post Live Support

Akzo Nobel Coatings

October 2003 – November 2003

Managed a team of help desk associates that assisted end user day to day issue

Developed and reviewed training documentation using Word

Provided user support/training with invoicing, sales order, pricing and conditions

Provided and trained end users with inbound delivery cancel receipts

Provided and trained end users with creation of customer master, sales order, delivery documents and invoicing

SAP MM, AP, AR and PM Functional Consultant / Post live Support / Business System Improvement Project

North Carolina Department of Transportation

February 2003 – October 2003

Provided post live support for the following modules AR, MM, AP, SD and PM

Project Manager SAP Quality Assurance

Coca Cola

April 2000 – December 2002

Global SAP implementation (all SAP modules)

Managed integration testing for the entire implementation

Developed testing strategy, work plan and utilized mercury tools to manage the daily activities

Coordinated the planning and execution of the full software development life cycle, including development and implementation of test plans, test infrastructure and project plans

Managed and identified defects, documented defect and test results

Designed Test documentation (Test plan, test case specifications, test scenarios, and procedures) for functionality testing

EDUCATION

Bachelors of Science, Mathematics; Minors Physics and Computer Science, Knoxville College

AREAS OF EXPERTISE

SAP/QA Methodology

SAP Project Management

Release Management

Change Control Processes

Transports and Corrections

N-Plus 1 Tier Architecture

N-Plus 2 Tier Architecture

ITIL Methodology / Agile Methodology

SPECIALTIES

Test Management

SAP and Solution Manager 3.2 and 7.0

Quality Center 12.0

DevsOps

Panaya Tool

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