Manager Project Coordinator
Resume:
Melania Murindi
Mirdif
Dubai
**************@*****.***
PERSONAL SUMMARY
A highly dedicated, adaptable, analytical and organized Project coordinator, who has a diverse work experience in coordination and customer service. Has ability to improve processes to maximize productivity and stream line cross functional collaboration. A problem solver, who faces challenges enthusiastically in order to achieve consistent quality results. Minimizes workflow obstacles, conserves resources and motivates teams to deliver quality outcomes. SKILLS AND COMPETENCES
Project coordination. Microsoft office-excel, word & PowerPoint.
Written and oral communication skills. ERP System.
Training. Customer service and complaint handling.
Excellent time management, planning and organizing skills.
Odo & Unify system
WORK EXPERIENCE
Cleanco cleaning servicesDubai- December 2018 to date
Project coordinator
Working closely with the Project Manager in planning and preparing documents.
Preparing weekly, monthly progress reports and communicating results to appropriate staff.
Communicating requirements to relevant departments and employees to keep progress on track.
Performing general office and administrative tasks as required.
Creating work schedules and relevant checklists.
Custodian for the storeroom- responsible for orders, requisitions and stock levels.
Assist the Project Manager in preparing requests for machinery services and repairs.
Coordinating activities for the smooth functioning of the project site.
Attending KPI meetings and taking minutes of the meeting.
Conducting induction training for all new staff.
Preparing and continuously updating the total list of manpower at the project site and maintaining personal files.
Requesting and facilitating training on and off site.
Customer Services Agent and Driver coordinator
Handling inbound and outbound calls.
Dealing with Customers queries, requests, bookings and complaints.
Booking cleaning services for customers in the Odo system.
Calculating quotations for customers and printing invoices.
Taking ownership of all calls and queries, making sure they are accurately and timely resolved.
Responsible for developing and maintaining effective relationships with customers.
Preparing the driver schedule according to zones.
Coordinated with the drivers and the ladies on all booking requirements.
Complying with the Data Protection Act at all times.
Consistently adhering to business procedure guidelines and relevant policies. Zimreflective Pvt ltd Harare, Zimbabwe – January 2013 to September 2018
Customer Services Manager (CSM)
• Developing and implementing customer service policies for the company.
• Resolving and answering difficult customer inquiries through inbound calls, emails and face-face.
• Gathered, processed and maintained data integrity.
• Observed principles of data security and client confidentiality.
• Issuing refunds or compensations and consistently thriving to improve customer satisfaction.
• Acting as the voice of the customer, championing change and improvements across the customer experience.
• Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
• Achieved and maintained a minimum call-per-hour productivity standard.
Analyzing statistics to determine the level of customer services in the organization.
• Cultivated and managed relationships with customers by addressing their concerns, demonstrating empathy and resolving problems.
• Managing a team of customer service officers, by recruiting, mentoring and developing them. Interfin Banking Corporation, Harare, Zimbabwe – January 2010 to July 2012 Customer services officer
Opening accounts and selling ancillary services.
• Promptly responded to general inquiries via telephone, mail, email and face to face.
• Maintained up-to-date knowledge of bank policies regarding payments, account changes and upgrades.
• Developed high empathetic client relationships and earned a reputation for delivering exceptional customer service.
• Participate in planning for the branch to ensure that the division is focused and sustainability and growth is guaranteed.
• Compile and analyze reports so as to measure performance.
• Facilitating loan application, chasing up on repayments and negotiating payment plans.
• Communicate with all internal stakeholders on new developments to ensure consistency and co-ordination.
• Vault Custodian and accepting bulk deposits.
• Making sure Tellers balance at day end, accepting their cash for safe keeping in the vault Interfin Banking Corporation, Zimbabwe-February 2008 to December 2009 Bank Teller
Processed cash withdrawals, deposits and selected internal and external account payments
Adhered to regulatory, security and Audit procedures
Balance daily cash transactions and vault inventory with a zero-error rate EDUCATIONAL QUALIFICATIONS
Midlands state University Gweru Zimbabwe
Honours Degree in Business Management (2003-2006)
Insurance Institute of Zimbabwe Harare, Zimbabwe Certificate of Proficiency (Jan –April 2011)
REFERENCES
On request
DECLARATION
I do hereby declare that the details furnished above are true to the best of my knowledge and belief. MELANIA MURINDI
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