Operations
Resume:
Courtney
Arce
Courtney Arce
Milwaukee, WI
**************@*****.***
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Experience
Jordan Lee Media / Chief Inspiration Officer
September 2020 - Present, Remote
Directly manage team calendars and keep everyone on track. Serve as point person for customer service and administrative tasks within all functions of the brand. Manage multiple company email accounts, providing thoughtful responses and accurate replies with a 24-hour or less turnaround time. Troubleshoot customer support issues in Kajabi. Fix basic web links or minor technical issues as they arise. Manage students’ access to legacy programs via Teachable or similar platforms. Help ensure all team members have access to tools/resources they need to do their job well.
River Run / Operations Associate
February 2020 - November 2020, GLENDALE, WI
Assist Executive Team with calendar maintenance, travel arrangements, and preparing for meetings and presentations. Handle logistics for company wide events. Assist HR with scheduling interviews and conducting new hire orientation. General Accounts Payable duties including reconciling invoices by verifying product received and comparing system reports to balance. General Accounts Receivable duties including generating invoices and account statements. Produce and facilitate monthly all company presentations. Manage company’s bulk email administration and social media accounts. Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of staff. Manage contract and price negotiations with office vendors, service providers and office lease. Uline / Credit Analyst
January 2019 - February 2020, PLEASANT PRAIRIE, WI Analyzed 170+ accounts per day. Met daily release deadlines to ensure customer orders are processed accordingly. Set and adjusted credit limits based on credit reports and payment history. Performed various analyses, including thorough review of financial statements. Uline / Accounts Receivable Specialist
May 2018 - January 2019, PLEASANT PRAIRIE, WI
Built and maintained rapport by delivering excellent customer service via phone and email. Took ownership of an assigned portfolio of past due accounts. Developed problem solving and multitasking skills to quickly identify and resolve account issues.
UW Whitewater ICIT / Student Human Resource Manager September 2016 - May 2018, WHITEWATER, WI
Reviewed resumes and scheduled interviews for potential candidates. Conducted interviews and assisted with new hire paperwork. Reviewed and reconciled timesheet corrections for each pay period. Provided ongoing training for all General Access Lab employees. ㅡ
Education
UW Whitewater/ Bachelor of Administration in Finance September 2014 - May 2018, WHITEWATER, WI
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