Sales Customer

OSE-ITUA OGHINAN

Residence Address: F*-*, Mutual Alpha Court Estate, Afric Road, Iponri, Surulere, Lagos Email: **********@*****.*** Phone: +234(0)814-***-**** State of Origin: Edo State

Personal Statement

I am self-motivated and focused. I am seeking to work in an organization that offers extensive learning and stretch opportunities. I possess strong interpersonal, team working, customer relationship management and communication skills. My goal is to work towards the achievement of the organization’s vision and goals through creative thinking, smart work and dedication. Education

Ambrose Alli University 2016

BSc. Sociology, Second Class (Honors)

West African Secondary School Certification Examination 2010 Professional Certification

Associate Member Chartered Institute of Customer Relationship Management 2018

Diploma in Chartered Post-Graduate Customer Relationship Management 2018

Diploma in Customer Service and Marketing 2018

Work Experience

First Bank of Nigeria Ltd Lagos State

Customer Service Executive April 2019 –

Processing approximately 25 banking transactions in a promptly, efficiently and accurately daily

Deliver positive customer experience by providing appropriate solutions to customers inquires and resolving customer’s complaint

Create revenue for the bank by cross-selling and up-selling bank products to customers

Employ extensive understanding of the bank’s products and services to meet customers’ needs Ministry of Culture and Tourism Ogun State

Research Officer: -National Youth Service Corps (NYSC) 2017-2018

Carried out desk and field researches on various art and cultural activities indigenous to Ogun State for the purposes of documentation, review, and implementation. These researches are aimed at developing tourism in the state

Assisted the Research Supervisor and external agencies to facilitate, monitor and commission research activities (e.g. quantitative surveys, focus groups, panel studies, case studies, outreach activity assessments, capacity building assessments etc.)

Provided support to the design and implementation of research activities conducted to inform content, strategy and quality of the Ministry’s communications development projects, under the guidance of the head of research & learning where appropriate.

Prepared research presentations on project timelines, milestones and effectiveness for internal and external audiences including project managers, media partners, donors and NGOs. Oseno Beauty World Edo State

Beaded Jewelry Designer 2016 - 2017

Attended to customers swiftly and satisfactorily

Designed customers jewelries according to specification and on time

Advertised new products to customers that visited the shop to generate more sales

Earned a reputation for learning quickly and able to work with little or no supervision

Develop sales goals and identify sales leads. Follow up on new business opportunities Hobbies and Interests

Travelling

Reading

Meeting people

Key Skills

Effective interpersonal skills and ability to work productively with people

Good writing and verbal communication skills

Ability to work independently and with a team

Adequate knowledge of Microsoft Word and Microsoft Excel

Result oriented mind-set

Time Management

Reference

Will be provided on request

Contact this candidate