Information Security Service Representative

John P. Money

**** ******** **. *** ***

El Paso, Tx 79912

Mobile: 915-***-****

*****.******@*****.***

Objective

Seeking a challenging position that will utilize my management, leadership, and technical experience to achieve organizational goals.

Professional Summary

Dynamic professional with 10 years of experience in the Information Technology field. Over 3 years’ Experience in Payroll processing with ADP GlobalView for large, multinational clients. Experienced in server administration, PC repair, help desk, and networking. Experience with systems analysis and business analysis. 4 years’ experience teaching in the Information Technology and Business management fields. 2 years’ experience in education management. 10 years’ experience with Quality Assurance in manufacturing. Experience with military IT operations.

Education

Bachelors of Science – Information Systems Management – Park University 2007, Magna Cum Laude

Associates of Applied Sciences – Microcomputer Electronics- Western Technical Institute 2001, Director’s Honor Roll

Certifications/Skills

SAP

Financial Charles Schwab

oProcessing of outbound wire transfers

oCreation of MoneyLink (ACH) profiles

oIssuance of Cashier’s checks

Payroll – ADP GlobalView

oPayroll calculation for large (5,000 – 20,000 associates) clients

oTax activities for FICA, SIT, SUI, Localities, Quarter &Year end activities

oInbound/outbound client & vendor interfaces, such as 401K, Medical/Benefits, reporting, etc…

oGeneral Ledger activities

oWage payment activities, such as bank files, status inquiries, bank rejects/deletions, check & direct deposit reversals/replacements

oGarnishment activities, such as master date updates, internal communications with garnishment team, agency notices, etc….

oTechnical issues, such as client user profile administration, password resets, user creation/access, reporting, etc…

CRM ticket tracking system

CompTIA A+

ITIL V3 Foundations

MS Server 2003/2008

MS Office (Access, Word, Excel, PowerPoint, Visio, Project) Expert level Knowledge

Database Management/Administration, SQL

LAN Hardware/Administration

Data Analysis tools such as Minitab, SPC IV, Infinity QS

Basic knowledge in Information Security

Working knowledge in Systems Analysis

Measurement tools including calipers, micrometers, CMM, and Smart Scope

Expert knowledge in SPC (statistical process control)

Measurement system analysis & capability studies

Experience with Payroll processing

Additional Training

Plastics Technology Course – El Paso Community College Advanced Technology Center 1997

Statistical Process Control - El Paso Community College Advanced Technology Center 1997

Professional Experience and Achievements

Information Technology

Directed a 14 person staff of IT and Business instructors. Created term schedules, counseled students, recruited potential students, and interfaced with campus management on program metrics. Successfully met and exceeded the Texas Workforce Commission job placement requirement for graduates. Increased student certification pass rate for A+, Network +, and Security +. Successfully implemented Business Administration program.

Taught Computer related classes such as Introduction to Technology, Microsoft Office, Database Administration, Systems Analysis (Capstone class), Networking Fundamentals, TCP/IP, Routing and Switching, and Information Security.

Responsible for Server administration, user support, PC repair, PC imaging, software and peripheral installation, and network infrastructure in a military environment.

Successfully implemented ITIL standards and procedures for the Directorate of Information Management located in Ft. Bliss, Texas. Conducted interviews with end users to define best practices and standard operating procedures. Documented findings into procedures.

Experience with military testing during spin out one of Limited User Test (LUT) for Future Combat Systems (FCS), at White Sands Missile Range, New Mexico. Observed soldiers using FCS equipment, interviewed soldiers concerning FCS equipment, and reported on observations. Responsible for database containing LUT activities.

Experience with call center operations and technical support

Quality Assurance/Manufacturing

Experience with Quality Assurance/Metrology in both Military and Automotive manufacturing environments. Familiar with advanced metrology instruments such as Mitutoyo Smartscope and Coordinate Measurement Machine, as well as hand tools such as calipers and micrometers. Advanced knowledge of Statistical Process Control, as well as gage R&R studies (attribute and variable data), measurement system analysis, and Quality data gathering/tracking/analysis software such as Infinity QS, Minitab, and SPC IV.

Supervised a 10 person staff in manufacturing environment. Responsible for Injection Molding machine maintenance and troubleshooting. Increased production levels by 100% and over through machine adjustments and operator training.

Work History

Mar2020 – July2020 Back office associate, Move Money Solutions, Client Charles Schwab El Paso – Randstaad Personell, Phoenix AZ

Jan2016 – Nov 2019 Payroll Specialist, Globalview – ADP, El Paso, TX

Jun 2015 – Sep 2015 Adjunct Faculty – ITT Technical Institute, Tempe, Az

Oct 2012 – July 2014 Program Director/Night Manager - Computer Network Technology program, Kaplan College, El Paso, TX

Nov 2011 – Oct 2012 Instructor – Computer Support Technician program, Kaplan College, El Paso, TX

Mar 2011 – Nov 2011 Technical Support Associate, Senior – Raytheon, Ft. Bliss, TX

Mar 2010 – Mar 2011 Instructor – Computer Support Technician program, Kaplan College, El Paso, TX

Apr 2009 – July 2009 Senior Functional Expert – USfalcon, Inc., Ft. Bliss Texas

Sep 2008 – Apr 2009 Business Analyst – Zenetex, LLC, Ft. Bliss, TX

May 2008 – Aug 2008 Computer Operator II/Performance QC, RAM, Inc. White Sands Missile Range, NM

Aug 2007 – Dec 2007 Quality Systems Analyst, Yazaki North America, El Paso, TX

May 2005 – Aug 2007 Quality System Coordinator, Yazaki North America, El Paso, TX

Jan 2003 – May 2005 SPC (Statistical Process Control) Technician, Yazaki North America, El Paso, TX

Aug 2002 – Sep 2002 Field Technician, Smartech Computer Services, El Paso, TX

Feb 2002 – Aug 2002 PC Technician, Ysleta Independent School District (Volunteer work), El Paso, TX

Apr 2000 – May 2002 Customer Service Representative, Echostar Communications, El Paso, TX

Sep 1999 – Jan 2000 Molding Supervisor, Mag. Inc., El Paso, TX

Jun 1997 – May 1999 Molding Supervisor, Mauri International Products Corporation, El Paso, TX

Mar 1992 – Mar 2000 Heavy Motor Vehicle Operator, U.S. Army Reserve. E-4, Honorable Discharge

References available upon request

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