Manager Customer Care

Rawle Roberts

**************@*****.*** • LinkedIn • Somerset, New Jersey, 08873 • 732-***-****

Credit Application Assessment / Situational Leadership / / Error Identification & Resolution Risk Management & Mitigation / DSO Reduction / Portfolio Management / Credit Extension & Recovery Dynamic and results-driven professional with over 15+ years of experience in credit control and accounts receivables management with high value and volume collection. Highly skilled in providing state-of-the-art accounts receivable service with proven track record of collecting complex aged debts and reducing DSOs. Expert in improving efficiency, delivering accurate results, and providing appropriate accounting solutions. Recognized for solving complex finance, operations, and customer service problems. Expert in prioritizing tasks and completing those in a timely fashion while remaining detail-oriented. Natural leader and relationship builder with ability to lead teams to support positive change. Siemens Hearing Instruments / Sivantos Inc.,Piscataway, NJ 2011 – 2020 Accounts Receivable Manager

Played an instrumental role in efficiently managing accounts receivable functions with a portfolio of $50 million, while contributing efforts towards identification and mitigation of risks. Prepared and presenting month-end and ad hoc reports to the management for supporting strategic decision making, while ensuring accuracy and correctness. Computed bad debt reserve, made significant provision, evaluated the probability of debtors’ delinquency, and helped management in dealing with unforeseen circumstances. Spearheaded the management of daily AR operations, including collections and credit extension, supervised functions in respect of KPIs, activated new accounts, observed and managed credit limits, processed payments and 3rd party collection, and recorded refunds and bad debts. Recruited best-fit talents by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates. Coordinated with cross-functional departments, such as sales, customer care, order entry, and marketing for delivering impeccable customer experience at all times.

● Managed staff members, assessed performance, evaluated training needs, and conducted training sessions to improve productivity and efficiency.

● Collaborated with India Offshore Global Shared Services Cash Application team, as well as demonstrated organizational policies and procedures.

● Successfully achieved and exceeded company DSO targets on the net AR aging by 200% (twice) on an YoY basis.

…continued…

Accounts Receivable Manager

Accounts Receivable Management

Debt Collection Strategies

Customer Retention & Growth

Cash Flow Optimization

Process Improvement

Plans

Cost Reduction Initiatives

Credit Risk Assessment

Relationship Development

Credit Worthiness & Control

Management Reporting

Team Building & Staff Development

Office Administrative Support

Career Experience

Rawle Roberts

Page 2

● Led the implementation of new ERP platform and delivered effective training to staff for maximizing the use of platform and achieving organizational targets.

● Acted as a highly regarded stakeholder for US and Canada ERP AR related platform upgrades. Siemens Hearing Instruments, Piscataway, NJ 1999 – 2011 Senior Credit Analyst

Recommended sufficient bad debt reserves to the management for managing and mitigating the risk of customer defaults. Conducted and executed reviews of credit holds on a daily basis by analyzing customer credit worthiness. Ensured quick and on-time turnaround of credit application processing with credit limit maintenance. Identified and eradicated errors to avoid deductions and material misstatements by communicating with management and other departments. Designed and developed customer online credit application by coordinating with marketing department.

● Served as a Team Leader for initiating and recommending process improvements by evaluating existing procedures and practices, which resulted in transitioning from physical documents to electronic platform.

● Maximized and improved cash inflows of the company by initiating debt collection strategies without compromising customer loyalty and trust.

● Fostered lucrative working relationships with internal and external customer to build positive rapport of the company and ensure repeat business.

● Led and executed on-time calling on past due balances, which resulted in reduction in DSO. Modell’s Sporting Goods,North Brunswick, NJ

Sales Department Manager

Hired and trained high-caliber service associates, demonstrated company policies, and delivered training and development initiatives. Received incoming shipments and materials, maintained an accurate record of merchandise, and supported daily sales operations. Identified and resolved performance issues on a timely basis. Identified and capitalized on business opportunities by enhancing capabilities of selling staff.

● Established and maintained a positive work environment, which resulted in maximizing employee retention and minimizing turnover.

Studied Business Administration Raritan Valley Community College North Branch, NJ Studied Industrial Technology Middlesex County College, NJ NACM Board Member – National Association of Credit Management (2009 – 2019) Early Career Experience

Education

Affiliation

Contact this candidate