Pete Singhasri
adhngd@r.postjobfree.com
ITIL NPP(Nutanix) Splunk CCNA MCSE MCSA CCA A+ Network+ Server+ Security+ STI-CFST
Education
Master of Science Degree (MS) - MIS Management [Keller Graduate School of Management]
Bachelor of Arts Degree (BA) - Sociology/Criminology [California State University, Northridge]
Employment History
1/2017 – present Molina Healthcare, Inc. (Long Beach, CA)
Position Held: NOC Supervisor
Management duties (staff scheduling, timesheets, performance reviews, KPIs, coaching/training, and other leadership responsibilities) – 12 direct reports (NOC Engineers – L1 & L2)
Physical & Virtual infrastructure architecture & engineering
VMware & Hyper-V build outs, management, support, decoms, and migrations
Nutanix - configuration, & administration
EMC (Isilon, VNX, VMAX, & VxRail) storage solutions
Cloud technologies – R&D, staging/build-outs, implementation, integration, & support [AWS, MS Azure, & Office365]
MS Exchange 2013/O365 engineering & support (DAGs, user/mailbox management, & system health)
Monitoring tools – Check_MK / SCOM / AppDynamics / PRTG / Prognosis / ExtraHop / Splunk / ThousandEyes
SCCM & WSUS patch management on approved cycles (Production, Non-Prod, & Clustered/Ad-Hoc)
Symantec SMP patching solutions for management of non-clustered servers
Security policies & VPN – Cisco AnyConnect
NetBackup DR (backup/restore) data backup implementation
CenturyLink/Verizon/Level3 MPLS backbone monitoring and support
Vendor management & billing
Budgeting & forecasting – CapEx/OpEx
DR and HA capacity planning, monitoring, and architect (i.e., VMware HA, DRS, & SRM)
8/2015 – 1/2017 NFL Networks (Culver City, CA) & AAA [Automobile Club of Southern California] (Costa Mesa, CA)
Position Held: Sr. Virtualization Project & Infrastructure Engineer (2 short-term contract projects – completed)
Physical & Virtual infrastructure architecture & engineering
VMware & Hyper-V build outs, decoms, and migrations
Nutanix - installation, configuration, & administration
NetApp SAN integration & support (LUNs & volume management)
Amazon Web Services (AWS) architecture, integration, & administration
Office 365 migration
MS Exchange 2010/2013 engineering & support (DAGs, user/mailbox management, & system health)
SolarWinds & SCOM monitoring
SCCM & WSUS patch management on approved cycles via GPO, deployed collections, & rotating AD patch groups (hybrid environment)
Security policies & VPN – Cisco ASA & Checkpoint firewalls
CommVault & NetBackup DR (backup/restore) data backup implementation
Verizon/Level3 MPLS backbone monitoring and support
DR and HA capacity planning, monitoring, and architect (i.e., VMware HA, DRS, & SRM)
10/2014 – 8/2015 Billabong – Clothing apparel and subsidiaries (RVCA, Sector9 Skateboards, Dakine, Element, and more) Position Held: Senior Cloud & Infrastructure Engineer
Technical architect, engineer, & technical writer (documentation, SOPs, & Visio diagrams)
Licensing principal - Microsoft EA licensing agreement / VMware / Citrix
Microsoft Azure, Lync (Skype for Business) / O365 / AAD-DirSync
Hybrid O365 – Exchange 2010 – Exchange 2013 environment (multi-platform integration & migrations)
Virtualization
VMWare (ESXi 3.x/4.x/5.x/6.x, vCenter Server, vCloud, snapshots, P2V/V2V, DRS, HA, SRM)
Citrix XenApp 6.5 / XenDesktop 7.x
Cloud Computing – AWS (EC2 / S3 / ELB / Route 53 DNS)
VoIP/Telephony configuration & support – Avaya / Cisco (CCM / Unity)
Physical Server Environment – IBM/Lenovo Series-X / HP Proliant / Dell PowerEdge
VoIP/Telephony configuration & support – Avaya / Cisco (CCM / Unity)
Storage (iSCSI infrastructure) – Dell EqualLogic
Backup architecture/topology/configuration/maintenance – IBM Tivoli & Symantec Backup Exec
Global Antivirus & Anti-malware deployment – TrendMicro
Active Directory (GPOs, NTFS ACLs, Account maintenance, DHCP, DNS, Print Services, & DFSR)
Project Management
On-site and remote client support for entire user base (multiple sites and subsidiaries - global)
Monitoring (NOC/SOC) – Solarwinds NPM Orion / IPAM / Nagios
25% travel to client locations during project implementations
10/2013 – 10/2014 RapidScale – Cloud Computing Solutions Provider
Position Held: Senior Cloud & Infrastructure Engineer
Cloud Computing (DaaS, SaaS, IaaS, PaaS) – Sales / Engineering / Support
Cloud framework / VDI engineering and configuration (back-end & client-facing) / thin and zero clients
Developed documentation to ascertain SOPs for secured customer information throughout project lifecycles
Citrix XenApp 6.5 / XenDesktop 7.x
VMWare (ESXi, vCenter Server, vCloud, snapshots, P2V/V2V) 3.x/4.x/5.x
Amazon Web Services (AWS) – EC2, S3, Route 53 DNS
VoIP/Telephony configuration & support (ShoreTel, Nortel, & Avaya systems)
Project Management, Executive business meetings, & Technology sales
On-site and remote client support for entire user base (multiple companies across different market segments)
MS Exchange integration & multiplatform email support/migrations
80% travel to client locations during project implementations
4/2013 – 10/2013 Semtech Corporation – Semiconductor, Microchip, & High-tech Products Manufacturing
Position Held: IT Site Management Consultant (~200 end users across 3 Southern California sites)
Server & LAN Administrator / Desktop Engineer
Virtualization – VMWare ESXi 4.x & 5.x installation, configuration, and support at all 3 sites
BCP & DR - Data backups/restores (BackUp Exec & Recall off-site storage)
Wintel Servers infrastructure (Active Directory, GPOs, & File/Print)
& Cisco Catalyst Switches administration
VPN & Firewall (Juniper JunOS SSL VPN, Cisco PIX/ASA / Sonicwall NSA)
VoIP (ShoreTel / Shorewave Director) configuration & administration
Asset management & Procurement
Provided IT support for Irvine, Redondo Beach, and San Diego sites
Notable project completions: Lotus Notes to Microsoft Exchange (NME) Migration, rollout of new Canon MFP copiers, and data migration from Dell PowerEdge serves to NetApp Tier-1 (SAS) & Tier-3 (SATA) storage array
3/2011 – 4/2013 Experian Consumer Services – Credit Monitoring & ID Protection Services
Position Held: Supervisor of Network Operations Center (NOC) ($1.8B/annum organization)
Managed 6 direct reports – responsible for all NOC operations & personnel on swing & graveyard shifts
Supervisor and hands-on technical lead for Global NOC – Experian Consumer Services is the interactive online branch for Experian (credit bureau) – i.e., LowerMyBills.com, FreeCreditReport.com, FreeCreditScore.com, AutoCheck.com, ProtectMyID, SafetyWeb, and other online credit entities.
Developed/Maintained SOPs, Runbooks, & Visio diagrams to formally document workflow and accountabilities
99.9999% guaranteed websites and payment processing uptime (>$380K/hour online revenue generation)
PCI-DSS auditing for compliance with regulatory standards
LAN/Server/Web/Sharepoint administration
Developed backup, Disaster Recovery (DR), and Business Continuity Planning (BCP) strategies & solutions
Configured & administered NOC monitoring tools: MS SCOM/SCCM, Solarwinds, Splunk, BMC Patrol Central/Portal/Impact Explorer/BladeLogic, Gomez, AlertSite, Cisco MARS, Quagga ONQ (Avaya VoIP monitoring), Nagios, and Cacti
6/2004 – 3/2011 **Independent IT Consulting & Contract Work (companies listed below)
Toastmasters International [Network/Virtualization Engineer]
Southern California Institute of Technology [Instructor]
The Weiss Law Group [Principal Technology Architect/Engineer]
Alliance8 [IT Architect / Security / Compliance]
inhouseIT [Sr. IT Implementation & Network Engineer]
One West Bank (formerly IndyMac Bank, F.S.B.) [Datacenter Engineer]
Alterna Professional Hair Care [IT Director]
Countrywide Loans [IT Server & Applications Monitoring]
Monster Cable [IT Consultant – Cisco rollout project]
Citizens Bank [IT Consultant]
Sierra Canyon Elementary School [Seasonal IT Consultant]
Corena / Infotrust Group (Flatirons Solutions) [IT Consultant]
Nestle Corporation [IT Security Engineer]
ABC / The Walt Disney Studios [Sr. Server & Desktop Engineer]
MGM Studios [Server Engineer]
Paramount Studios / CBS Studios [IT Management Consultant]
Legalzoom [Manager of Network Operations]
Manatt, Phelps, & Phillips LLP [IT Supervisor]
Amgen Pharmaceuticals [IT Manager]
Buchalter, Nemer, Fields, & Younger [IT Project Lead]
White, Zuckerman, Warsavsky, Luna, Wolf & Hunt LLP [IT Consultant]
21st Century Auto Insurance [NOC/SOC Engineer – 3rd Shift]
Primary Roles: IT Director / Manager / Supervisor / Architect / Technical Lead / Technical Writer / Instructor
Microsoft [Wintel infrastructure] (Active Directory, Group Policies, SCOM, SCCM, Servers NT4/2000/2003/2008/2012)
Cisco networking (routing, switching, VLANs, and security) / (RIP, OSPF, EIGRP, BGP, & MPLS protocols)
Citrix (web/application farms, XenApp, XenDesktop, CPSM)
VMWare 3.x – 5.x (vSphere, ESXi, vCloud Director, vMotion, Converter, SRM…)
Firewalls & Security (VPN, WebSense, Juniper, Sonicwall TZ/NSA, Cisco PIX/ASA, Symantec Endpoint Manager…)
Business Continuity Planning (BCP) / Redundancy & Failover / Datacenters (warm, hot, & cold site colos) / DR
Backup Solutions (BackUp Exec & NetBackup) – on-site & off-site
Servers (File / Print / Web)
Helpdesk Call Center Management (ACD / Audix)
Desktop & OS Support (MS Windows 3.x/NT/2000/2003/2008/2012, IBM OS/2, Novell Netware)
Asset & Patch Management / Software Deployment / OS Images (Desktop Engineering)
Internal IT Auditing (Payment Card Industry [PCI-DSS] & Sarbanes-Oxley [SOX] compliance auditor)
VoIP configuration/management (Cisco Avaya, Shoretel, & Nortel)
Mainframe & AS400 support
2/1999 – 6/2004 NBC / Universal Studios, Inc. – Television / Motion Pictures / Music Studios
Positions Held: Systems Engineer, Executive Desktop Support, & Tier-3 Global Support Engineer
6/1994 - 2/1999 Earthlink Network, Inc. – Internet Service Provider & Broad Solutions
Positions Held: L2 Technical Support & Broadband Engineer