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NAPOLEON (Nap) LOTIVIO

With ** quality years of in-depth and well-rounded enterprise solutions architecture experience in top brands: San Miguel Corporation, IBM Global Delivery Center, HP, The Coca-Cola Company, and ESW Capital, Nap is currently specializing in Cloud Architecture and Engineering. CAREER HISTORY

Union Bank of the Philippines Pasig City Solutions Architect Project-Based (1/2020 - 4/2020)

Engage executives in various stages of the solution lifecycle: ideation, assessment, solutioning, and implementation, of around 15 enterprise-wide projects such as Billing Engine and Digital Statement of Account, and Notification Engine

Design initial architecture or MVP of CMS consolidated Billing Engine that would aggregate payment invoices from 39 billing da- ta sources and generate scheduled batch emails containing calculated eSOA with added fees in pdf to customers

Implement event-driven architecture using REST APIs and microservices with company’s existing tech stack: Finacle, DataLake, IBM API Connect, low-code apps (Appian), portal (OutSystems), and AWS Cloud

Author technical documents (TAS/TAR) containing analysis of functional and non-functional requirements, solution architecture, implementation cost and timeline

ESW Capital Austin Texas, USA (fully remote) Cloud Operations Partner (5/2015 – 12/2019)

Trilogy Sr Cloud Operations Engineer - Boot Camp Training Project-Based

Undergo a paid training bootcamp, hands-on time-pressured task-based training which culminated with a class presentation on how certain company culture such quality-first mindset, time-motion study, adherence to strict internal and external quali- ty bars (IQB/EQB) were imbibed in the submission of the tasks

Conquer around 40 tasks with varying difficulty and domains: Architecting AWS Infrastructure with Kubernetes and Docker; designing and resolving issues with CI/CD pipeline using Jenkins Cluster, Ansible and Python; Configuring and optimising SQL database parameters; Deploying Java App to provisioned VMWare with MySQL database access via Linux script/command/service; using scripts to manage and secure log extraction and upload to the cloud

Aurea Life Science Solutions (formerly known as NextDocs) Cloud Engineer / Architect Project-Base

Gain expertise on 21 product architectures from Aurea Software group via Aurea Customer Success Program

Focused on incident backlogs, and customers with low NPS scores, and bad support feedback and was able to turn around metrics and secure service contract renewals

Got promoted from L1 to L2 after first month due to consistent high performance metrics

Aurea Energy Solutions, Inc. (formerly known as iSTA North America) Cloud Engineer /Architect Project-Based

Over-all engineering support for B2B energy billing, customer management, and hosted electronic data interchange (EDI) and on-demand information exchange services.

Resolve around 100 incidents per day, taking the lead in the 4th month after on-boarding

Gain expertise with CIS and EDI proprietary platforms and architecture for CRM, billing, and electronic data interchange

Hipcricket, Inc. Cloud Migration Lead

Lead business operations concerning third-party vendor engagements such license and contract maintenance, invoice pay- ments, SSL certificates, and CSC renewals for about 60 brand, media, and healthcare client types.

Lead business support in resolving issues and requests in HIP, AdServe, SiteBuilder mobile marketing platforms and migrat- ing on-premise infrastructure on AWS Cloud and Google Apps as part of the acquisition process of the company. VST ECS Philippines Inc., Pasig City Cloud Solutions Architect Project-Based (5/2019 – 10/2019)

Take a lead on two urgent initiatives: Microsoft Azure Stack, and Google Partnership Certification requirements.

Serve as pre-sales engineer with product management in meeting with customers on site and deliver sales pitch and solution

Prepare Request For Proposal including Bill of Materials, Scoping, and Pricing.

Deliver presentation to a group or in a round table discussion as an evangelist of the company’s value proposal and products Eli Global Philippines Operations Center Cebu City Systems Operations Lead (12/2016 – 10/2017)

Build and manage the pioneer team of around 10-20 Senior Engineers to consolidate and centralise the corporate’s SME acquisi- tions of 15 industries from health care, technology, insurance and financial services industries.

Supervise provisioning and configuring of new client business environments in the cloud: in QA, Test, or Production 2

Increase efficiency and consistency of infrastructure provisioning thru reusable master templates, images, and playbooks

Implement a centralized ticketing system, ManageEngine AutoTask, automating events and alerts monitoring, client calls and emails to be converted into actionable and SLA-bound tickets for action, risk management, compliance and analytics

Contribute to executive planning sessions with newly acquired SMEs in their migration strategy to the corporate cloud and virtu- al infrastructure

IBM Solutions Delivery, Global Delivery Center Quezon City DevOps Engineer (10/2010 –3/2015)

Level 3 Application Developer Support - Administered Application, Production and Security Support for business critical IBM Global Business Process rendered in Lotus Notes, Domino Doc, Workflow, Web and FileNet P8 platforms including fulfillment of incidents, root cause analysis, code debugging and service requests

Technical Configurator –Developed technical configuration and test scripts for all geographies—North and Latin Americas (AM), Europe, the Middle East and Africa (EMEA), Central and Eastern Europe (CEE), and Asia and Pacific (AP) under four business unit configurations and workflows, from test environments to end-user deployment

Technology Lead for Lotus Notes/Domino Administration – IBM Philippines GDC Capability Development Center The Coca-Cola Company, Coca-Cola Far East Ltd., Makati City Level 3 System Engineer (10/2007 –10/2010)

Maintain 24x7 top-level escalation to world-wide messaging, collaboration, and application instances to region-wide and country- level IT, and to senior management VIP user incidents and problems with 99.8% SLA

Assumed functional and technical roles: Technology Champion and Account Shift Lead managing around 10 L1/L2 teams.

Participate in global data and infra projects on top of daily resolution of most complex global issues during the 12-hour shift

Supervise response times to incidents, ensuring all are above or equal to 95% and reduced 10% incident reports for FY2010 Cambridge University Press, Makati City Systems Engineer (5/2007 –10/2007) Coats PLC, Marikina City Systems Engineer (1/2007 –5/2007) San Miguel Corporation, Mandaluyong City Project Lead /IT Specialist (6/2005 –1/2007)

Day to day centralised administration of messaging and SAP ERP systems for the largest conglomerate in the country that in- cludes the following subsidiaries: San Miguel Brewery, Ginebra San Miguel, Pure Foods, Magnolia, Coca-Cola Bottler’s Inc., San Miguel Properties, many others.

Lead a team to a nation-wide messaging infrastructure migration project scoping 21 plants and sales offices. PROJECT ACCOMPLISHMENTS

Solaire Resort and Casino: GitLab + Kuberentes Deployment DevOps Engineer (9/2020)

Implemented GitLab AutoDevOps with Google Kubernetes Engine, with Helm Charts, Prometheus, Ingress, GitLab runner, with Terraform and Vault integration. CA certificate and service account token with role bindings were implemented on an RBAC- enabled cluster. Deployment strategy was CD to production with parallel test stages. Union Bank of the Philippines: Cash360 SmartSafe System Solutions Architect (2/2019-4/2019)

Integrated the solution of a deposit-pickup system of remote CDMs within clients premises that allows crediting and reconcilia- tion of remote cash deposits anytime to their accounts via API, email notification and web portal. The solution started with idea- tion, assessment, solutioning, cost of development and technology to project breakdown and timeline. VST ECS Phil. Inc.: Google Cloud Platform Certification Initiative Lead (5/2019 - 7/2019)

Lead and designed a 7-week study plan that resulted in a 100% successful pass rate of four examiners, after a year and more than dozen failed attempts within the company to pass the exam. VST ECS Phil. Inc.: Microsoft Azure Stack Hybrid Cloud Cloud Architect (5/2019 - 10/2019)

Present to multiple small/medium audience the company’s value proposition and other IaaS, PaaS, and SaaS Solutions offerings.

Initiate discussion with prospective public and private businesses on their pain points and requirements in order to come up with proposals

NixPlay: Node.js AWS Ansible Deployment DevOps Engineer (1/2019)

Automate multi- AWS Ec2 provisioning and launch of Coffeescript node.js app using Ansible playbook and bash script ESW Capital: DNN (DotNetNuke) on AWS DevOps Engineer (9/2018) 3

Deliver an online presentation and working lab prototype of DNN CE version 7 using AWS AMI build integrating MS SQL Serv- er, Active Directory Domain Controller and Directory Services, IIS Web Server, and .NET framework from ground up Eli Global: ManageEngine AutoTask Deployment Solutions Architect (6/2017-8/2017)

Full project lifecycle implementation from planning, configuration, implementation, testing, deployment, and post project support of AutoTask as the single point of contact for technical support and system request fulfillment between IT Center and Eli Global business units. The cloud-based application is coupled to PRTG monitoring tool, softphone, and automated email and queue workflows.

Aurea Software: Hipcricket Infrastructure Migration Senior SaaS Operations Lead (10/2015 – 3/2015)

Lead in the over-all tracking of on-premise infrastructure and data migration to AWS

Managed and implemented the migration of 500GB critical repository data from Hipcricket Office365 SharePoint Site to Aurea AWS over a three-month period with optimal cost.

Lead and implemented the cloud migration of Office365 email, Sharepoint, Azure data to Aurea corporate Google Apps IBM Global Delivery Center: Global OATS Web Migration Project DevOps Engineer (10/2013 – 1/2014)

Served as primary Technical Configurator for the project across 80+ countries under 4 IBM Business Units worldwide.

Analyzed and configured deployment artifacts in adherence to the new IBM intranet web standards. Being the only Filipino in the team, had overcame language and geographical barriers, took in project hours of 4 resources, and quickly assimilated SDLC methodologies and coding skills for XML, Dynamic Forms, XSLT, JavaScript, AJAX, and HTML to help deliver project on time

Participated in daily Scrum stand-up meetings with US, Brazil, Peru and other core team members in Latin America using Scrum methodology

Prepared Alpha and Beta environments in support of production release deployments. Led the debugging and resolution of inci- dents during User Acceptance Testing. Conducted internal & integration tests in support of UAT in collaboration with business support teams

The Coca-Cola Company: WW Server and Database Migration Technical Lead (1/3/2009 - 10/3/2010)

Supervised Proof of Concept pilot migration and served as primary Point of Contact in daily teleconference for (Asia-Pacific: Chi- na, Japan, Australia, S. Korea, Indonesia, Thailand, Singapore, Malaysia, New Zealand, etc.) region-wide reporting of incident backlog during pilot

Managed remote deployment of new Domino 8 servers globally and the integration of old R6 mail file to new R8 mail file for Asia-Pacific as part of global migration of 50000+ Lotus Notes Databases. Assisted in decommissioning more than 75 Domino R6 Mail Servers after

The Coca-Cola Company: SAP Prod Change Management Migration Problem Manager (1/3/2010 - 7/3/2010)

Promoted SAP PCM database for migration by providing technical assessment to stakeholders

Led solution initiative by engaging IBM Vendor, Architect, Development team, and Application owner in preparing the new ded- icated data server for migration, from a massive monolith to a decoupled microservice.

Deployed and documented the new Lotus Connector for SAP 2.0, RFC libraries and SAP GUI 7.10 Build 2

Managed deployment of SAP PCM database and SAP PCM agents from development, and UAT to production in coordination with Development team. Conducted post-migration monitoring

Led the resolution of months-long problem that resulted to instability of primary data server hosting 10000+ business process da- tabases, impacting business operations heavily

The Coca-Cola Company: Global Senior Leadership Archive Project System Engineer (3/3/2010 - 4/3/2010)

Served as a technical resource in an auxiliary project of Domino 8.5 Migration and the imposing of no mail file quota globally.

Assisted in the implementation of 30-day restoration project of 82 mail files of the most senior TCCC VIPs except the CEO (i.e., SVPs, COO, CIO, CFO, CTO, Region Directors, Country Presidents and others). Their mail archives over many years were aggre- gated into a single archive, pulled from several servers into one dedicated VIP mail server

Document updates, progress and issues as soon and report updates via daily telecon with Atlanta team San Miguel IT Services: Coca-Cola Bottler’s Phil Inc., Server Migration Project Lead (6/2006 – 11/2006)

Lead a team of Lotus Notes implementers in deployment of Lotus Notes 7 in various CCBPI Production Plants and Sales Offices

Facilitated, conducted and prepared 2-hour Lotus Notes end-user trainings per batch to 21 CCBPI Plants and Sales Offices na- tionwide

Assisted in building and configuring the “First Server” and spoke servers for the CCBPI domain 4

Implemented testing of HP Domino Servers for deployment, including third-party software and hardware for production

Registered or created 2000+ Lotus Notes users across 28 organizational units

Supervised end-user installation, and configuration of around 200+ Lotus Notes Clients during the Deployment Phase on-site San Miguel IT Services: San Miguel Corp Migration Plan from R5 to R7 Solutions Analyst (12/2006 – 1/2007)

Presented business and technical case for the migration plan of San Miguel Corporation Lotus Notes Domino Infrastructure with 5000+ users from version 5 to 7 integrating Lotus SameTime Instant Messaging functionality with the help of vendor technical consultant.

Coordinated with IT Management and documented the Feasibility, Work Breakdown Structure, Environmental Analysis, and the Migration Plan during the Planning Phase of the upcoming project based on the successful completion of CCBPI Migration Pro- ject as template.

San Miguel IT Services: Server Replacement Project – Polo and SanFernando Brewery Implementer (4/2006)

Built and configured IBM Domino Servers to San Miguel Corporation Mail System Infrastructure and facilitated the server data transfer and sunset, and post-deployment monitoring, documentation imposing a consistent hardware and software settings for all servers in domain

EDUCATION

Ateneo de Manila University

Top 60 Ateneo College Entrance Test Examinees Ateneo Junior Summer Seminar Participant University and Residence Hall Scholar

AB Management Economics (1999-2000) BS Electronics and Communications Eng’g (2000-2005)

PRC Licensed Electronics and Communications Engineer (April 2006) University of Sto. Tomas Legaspi Science High School (formerly known as Aquinas University)

Class First Honorable Mention Top Student, Silver Scholar (3yrs)

Philippine Math Olympiad Division Champion & Regional Finalist Best in Mathematics

Student Council Treasurer School Paper (The Prism) Science and Technology Editor Yearbook, Associate Editor-in-Chief CLOUD CERTIFICATION

Google Cloud Platform Certified Professional Architect https://googlecloudcertified.credential.net/profile/9d7cfaf7cda7d341be4a2daf0cbfc139e8503174 TRAINING

PluralSight Courses: Docker – Deep Dive PluralSight Terraform – Deep Dive PluralSight Kubernetes for Developers Series Google Cloud Training Quest: DevOps Essentials Implement DevOps in Google Cloud Automating DevOps Workflow with GitLab and Terraform Cloud Ops, Securing Apps and Cloud Logging in Kubernetes Engine ESW Capital Paid Remote University BootCamp – Senior Cloud Operations Engineer Google Cloud Platform Fundamentals: Core Infrastructure https://www.coursera.org/account/accomplishments/certificate/534T83R5ELDD Essential Google Cloud Infrastructure: Foundation https://www.coursera.org/account/accomplishments/certificate/KMGHUVJ7TBAT Elastic Google Cloud Infrastructure: Scaling and Automation https://www.coursera.org/account/accomplishments/certificate/G4Z24FERDYC4 Elastic Cloud Infrastructure: Containers and Services https://www.coursera.org/account/accomplishments/certificate/96SKYACBGDAD Reliable Google Cloud Infrastructure: Design and Process https://www.coursera.org/account/accomplishments/certificate/YL5RCRQFTRWA Architecting with Google Kubernetes Engine: Foundations https://www.coursera.org/account/accomplishments/certificate/P3CBRLN4SHPK GCP Big Data and Machine Learning https://www.coursera.org/account/accomplishments/certificate/AWG9MAGQX944 Leveraging Unstructured Data with Cloud Dataproc https://www.coursera.org/account/accomplishments/certificate/FFWHJPFG8XGQ Serverless Data Analysis with BigQuery and Dataflow https://www.coursera.org/account/accomplishments/certificate/HTVQ69XY4KX8 Serverless Machine Learning with Tensorflow https://www.coursera.org/account/accomplishments/certificate/VUQQHKE7DCN3 Building Resilient Streaming Systems on Google Cloud https://www.coursera.org/account/accomplishments/certificate/9XMN7SYGQSNE DevOps Essentials https://linuxacademy.com/profile/u/cert/id/37648 Linux Essentials https://linuxacademy.com/profile/u/cert/id/35925 TECH STACK

5

Cloud: AWS, GCP, Azure Platform: Docker, Helm, Kubernetes, Vault, Consul, Envoy, Apigee, API Connect DevOps: GitLab, AWS CodePipeline, Jenkins Monitoring: Dynatrace, Jaeger, Prometheus, Grafana, ManageEngine, Nagios, New Relic OS: Linux, Windows Log Management: Fluentd, Logstash, ElasticSearch, Kibana Databases: MySQL, MSSQL Server, PstgreSQL, Redis Infra-as-a-Code: Terraform, Ansible, Cloudformation

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