Office Assistant

Saudia Gafoor

Newington, C.T ***** • 860-***-**** • ********@*****.***

PROFESSIONAL EXPERIENCE

C.O.C.C – Newington, C.T

July 2020 – Present

Customer Service Coordinator

• Handled 350+ online banking end user inbound calls and messages each week to effectively assist customer/members.

• Assist end users with issues related to login problems, technical support, online bill pay and online security.

• Document end user phone and secure message interactions with specific details in the case management system.

• Build rapport and strengthen customer relationships while servicing end user needs in a respectful, professional manner.

Concepts of Independence – New York, N.Y

Aug. 2018 – Sept. 2019

Payroll/Timekeeping Assistant

• Maintained files and records so they remain updated and easily accessible.

• Sort and distributed incoming mail and prepare outgoing mail. (envelopes, packages, etc.)

• Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Utilize office appliances and computers for word processing, spreadsheets creations, etc.

MetLife – New York, N.Y

Jan. 2019 – July 2019

Finance Analyst Intern.

• Developed a monthly report for the expenses and the revenues by using excel to have a more accurate expense forecast of the upcoming month.

• Provided a millennial's perspective of potentially new clients, specifically tech companies.

K.I.D.S./Fashion Delivers - New York, N.Y

Dec. 2016 – Aug. 2018

Part-time Corporate Assistant

• Handled weekly cash flow of up to $100,000 alongside other interns.

• Lead philanthropy projects with volunteers to develop beneficiaries to support charitable causes.

• Helped direct event marketing including publicizing on the internet to draw capacity participants.

EDUCATION

Baruch College - New York, N.Y

Aug 2016 – June 2019

Business Administration

Central Connecticut State University- New Britain, C.T

Aug. 2020 – June 2021

Management

- Expected Graduation for Bachelor’s in Management: 2021

ADDITIONAL SKILLS

• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)

• Employee of the Month for 2 consecutive months at Fashion Delivers.

• Dean’s List, 2017-2018

• Time Management, Resilience, Teamwork, Interpersonal Skills, Leadership, Adaptability, Analytical.

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