Employee Relations Customer Care

CURRICULUM VITAE

Nisha Ivan Anthony

** ****** ****, ***** *****, Near Borgaon post office, Nagpur 440013

*Mobile: +91-917********

*E-Mail: *************@*****.***

OBJECTIVE:

To obtain a Human Resources position in an organization of repute that will fully utilize my

extensive experience and apply myself in HR policies, where I can pursue both the passions of my

life, Professional Growth and Service to Humanity.

PROFESSIONAL SUMMARY:

10 Years of Experience in Retail Sales, Customer service, Training, Supervising, Team Management,

Teaching, a smart worker and team player.

SKILLS SUMMARY:

Communication Skills, Recruitment and selection, Supervision, Planning & Monitoring, Employee

Engagement, Team Management, Event organizing, organizing meetings, Verbal and Written Skills,

Problem Solving Ability, Easily adaptable, a keen and enthusiastic worker.

WORK EXPERIENCE:

Company name: St. Vincent Pallotti School

Supervisor/ Class Teacher (JUNE 2013 – PRESENT)

• Create work schedule, set goals and deadlines for the teachers.

• To observe the workflow and ensure that the allotted task is well understood.

• Competence in conducting meetings regularly addressing the parents and teachers.

• Guide the employees on the rules and regulation of the institution and procedure that

need to be followed.

• Organizing & Managing Events, Employee Engagement activities, Employee Relations etc.

• A keen communicator with honed problem solving, planning and time management skills.

Company name: Reliance Infocomm Ltd

Customer Care Executive. (JULY-2004 – SEPT’ 2006)

• Training and updating the team’s knowledge in respect of new product and services.

• Handling bill related issues and resolving the same for the company.

• Attending customer calls for online queries and request and successful solving

franchise/dealer complaints requests.

• Uploading CAF (customer application form) in the system and activation of the new

subscribers.

• Customer Retention & proven skills for ensuring maximum customer satisfaction.

Company name: Pyramid Mega Stores

Trainee sales associate (MARCH 2003- JUNE 2004)

• Maximizing sales through promotions

• Selling products to the customers

• To enhance sales and attract the customers through tele calling

• Store promotions through highly effective marketing tactics

ACADEMIC CREDENTIALS:

• PGDBA in HR Domain from MIT Pune in the year 2019

• Bachelor of Education from RTMNU University, Nagpur in the year 2013

• Bachelor of Commerce from North Maharashtra University, Jalgaon in the year 2003

• Passed HSC from P. K. Kotecha Mahila Mahavidyalaya in the year 2000.

• Passed SSC from St. Aloysius School, Bhusawal in the year 1998

ADDITIONAL QUALIFICATION/ CERTIFICATION COURSE:

1. Completed 3 months of Internship in HR Domain @ OSKIT Solutions from (July 2020-

September 2020)

KEY LEARNING

• Recruitment, Selection, Joining formalities

• Induction & orientation

• Basic on the job Training

• Maintaining Attendance Sheet (using parameters like present, absent, Half Day, Late mark,

Holiday work, Off day, Weekly Off)

• Salary Components, CTC Bifurcation and calculation, Salary Slip

• Preparing seven steps of hiring quality candidate.

• Understanding Job description, Job specifications and proceeding with suitable

requirement strategy accordingly.

• Screening & Sourcing profiles through various job portals, Job posting, References and

Professional Network etc.

2. Montessori training

3. Typing @ speed of 30 wpm

COMPUTER SKILLS:

Basic computer knowledge (MS-Word, Excel, PowerPoint) Internet Applications and E-mail.

LANGUAGE SKILLS:

Writing & Speaking- English, Hindi, Marathi Languages

INTERESTS:

Travelling, Music, Creativity (art and craft), Writing.

Date:

Place: Nagpur Signature

(Nisha Ivan Anthony)

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