Manager Program

Tom Behrens, PMP (cell +1-713-***-****)

PROJECT, SERVICE DELIVERY, IT OUTSOURCING

A Service Delivery, Solutions Development, Transition, and Project Manager with a 20+ year career history directing the planning, execution, and delivery of multi-million dollar projects, programs, and SAP implementations for Fortune Global 500 customers, including Volkswagen, IBM, and Industrial Engineering. Fosters solid business relationships with key internal and external stakeholders, negotiates mutually beneficial solutions/prices, hires, trains, and manages international teams, and tracks milestones and key performance indicators while meeting ambitious project and program timelines, budgets, and quality parameters.

Global IT/SAP Project Management ~ Talent and Performance Management ~ Builds International Client Relations

SAP R/3 ~ IT Infrastructure Outsourcing ~ Transition/Transformation Bid Management ~ Business Owner- Line Management ~ Solutions Design

Application Management Services (AMS) ~ Infrastructure as a Service ~ SaaS Platforms ~ SAP Transformations

Recruiting/Staffing ~ Business Development ~ Profit and Loss/Budgeting ~ Drives Fiscal Vitality

Training/Coaching ~ Project Scope Development ~ Delivery Planning ~ Expert Negotiator ~ Mitigates Risks

CAREER HISTORY

Transition and Transformation Project Manager 07. 2018- today

Contractor at Dell EMC for Managed Services, like Service Desk setup and move, Service Management and Processes implementation, Software distribution project and SCCM tool migration and implementation, Enterprise wide deployment of Desktop Services and Enduser WIN10 Staging and Rollout for customers in Germany and Netherland.

IBM International: Houston, Continental US, Global Accounts 2016 – 06.2018

TRANSITION AND TRANSFORMATION INTEGRATION MANAGER

Directed T&T Manager, Program Manager, Project Manager for large customer Transition and Transformation projects as Executive T&T Lead leading the overall effort and scope of >100 Mio accounts like Southwest Airline, Motiva, Howard University

T-Systems (Previously gedas): Houston, Berlin, Rochester Hills, and Puebla, Mexico 2000- 2015

T-Systems (previously gedas) is German’s largest and one of Europe’s largest IT services and consulting firms. It holds operations in 20+ countries, employs a staff of 50,000+, possesses revenues in excess of $9.5B, and services premier global organizations, including Volkswagen, Philips, Airbus, Royal Dutch Shell, BP, and WestLB.

SENIOR TRANSITION MANAGER (2010-2015)

Directed international transition and implementation projects/operations while building strategic business alliances with global Fortune 500 client organizations, including Volkswagen of Americas/Africa and Philips Germany. Developed and managed technical processes and service delivery plans, administered budgets, designed and defined transition scopes, responded to RFPs, and negotiated pricing/contracts to secure new business in a highly competitive field while maximizing profit margins.

Highlighted Projects and Achievements

Led Transitions/Migrations more than thousands of Wintel, Linux, AIX Server, and According Application Wave Planning/Execution Platforms critical for the phase-out of T-Systems and S-Systems while reintegrating clients into a third-party monitoring and service structure. Previously transitioned services from an incumbent service provider to T-Systems.

Served as the T&T Manager for Americas Regional to shift the scope in a global customer contract: FWS and DCC.

Planned and Executed the Transition of SAP and AMS Customer Service Processes to ITIL-Based AMS Processes and integrated customers into T-systems monitoring and service structures.

Transformed 200 SAP R/3 Instances U.S. Systems from physical AIX environments to the SaaS (Software as a Service) Linux dynamic cloud platform.

Highlighted Responsibilities and Accolades

Oversaw Outsourcing Proposals and Bidding Operations to Secure Multi-Million Dollar Transition Projects ($10M - $50M). Developed service delivery plans and project scopes, negotiated solutions, created/tracked project schedules, documented workflows, mitigated risks, and created status reports for internal/external stakeholders.

CAREER HISTORY (Continued)

Hired, Managed, and Empowered Global Teams of Diverse Cultural/Professional Backgrounds to Exceed Individual and Team Objectives. Delivered positive and consultative leadership, communicated goals and performance feedback, maximized safety levels, developed and facilitated employee training, and recognized/rewarded top performance to minimize risk of employee defection to competitor organizations.

Identified and Capitalized on Cost-Containment Initiatives and Performance/Process Improvements to drive fiscal vitality and efficiency levels across the organization while overseeing profit and loss statements, budgets, and resource allocation.

Initiated, Fostered, and Strengthened Customer Relationships/Partnerships and Maximized Client Satisfaction Rates through positive, proactive, and personable interactions and communication.

Aligned Business Objectives with Technical Solutions to exceed operational/quality/stability goals and timelines, drive client satisfaction levels, and maximize retention rates.

T-Systems (Previously gedas) Continued

REGIONAL CUSTOMER BUSINESS MANAGER

DIRECTOR OF SPARE PARTS AND IMPORTER SOLUTIONS: REGION AMERICAS – TSNA (2007-2010)

Oversaw systems integration projects/operations charged with the AMS service redesign. Managed sales/marketing/customer engagement initiatives, IT processes/programs, and the compliance of the SAP R/3 Spare Parts Program across Region Americas and South Africa. Directed the implementation and maintenance of Importer Solution Systems in the VW Region Americas and secured superior client satisfaction ratings and loyalty levels.

Designed and Managed the Migration from SAP R/3 4.6 to ECC 6.0/SPM for the Region Americas. Researched, troubleshot, and resolved issues, supported technical/SAP products for global clients, drove delivery processes, and maximized functionality across a variety of technical environments.

Enhanced and Optimized Solution Design Capabilities for the GM, Fort, and Daimler Chrysler Accounts across the Region Americas.

Built, Grew, and Cultivated Teams of Technical Service and SAP Professionals to exceed quality, operational, and client satisfaction targets. Facilitated training, sourced/hired candidates, delivered performance feedback, and ensured coverage to resolve issues in a 24x7x365 environment.

HEAD OF INTERNATIONAL SAP R/3 PROJECTS, PROGRAM MANAGER: SAP R/3 SPARE PARTS SYSTEM IMPLEMENTATION – VW de Mexico/VW of America and Canada, and EXECUTIVE PROGRAM MANAGER: SAP R/3 SPARE PARTS SYSTEM IMPLEMENTATION – Sweden, Dubai, Moscow, Japan, and VW of Brazil (2000-2007)

Managed the delivery of SAP R/3 operational support initiatives and projects across the division while directing implementation projects/programs for both the Regional Central Depot and distribution warehouses across the globe. Established IT solutions/ strategies, resolved SAP technical escalations, and ensured project and program deliverables met customer, industry, and organizational objectives.

Steered Business Development Strategies and Operations throughout the Lifecycle, including request/order management, requirements consultations, and solution designs. Defined project scopes, planned/tracked milestones, identified and forecasted key resources, and drove compliance with service level agreements.

Hired, Managed, and Trained a Staff of 30 Consultants, Developers, and Contractors. Provided consultative leadership, promoted team environments, and led a diverse staff to attain service delivery excellence goals, maximize client satisfaction levels, and deliver project outputs within timelines, budgets, and quality expectations.

Architected Innovative Tools and IT Strategies for Worldwide Implementations. Developed methodologies and tool sets for project reviews/quality gates from initial offer to final approval/acceptance and led all stages of the bid process.

Other Roles: Head of Department Affiliated Companies and Project Executive for SAP R/3: Continental AG (Germany), Project Lead for Industrial Engineering: Metroplan Engineering (Germany), Systems Engineer/Consultant: IBM GmbH (Germany), and Systems Consultant for Corporate Warehouse Logistics: Volkswagen (Germany)

EDUCATION, CERTIFICATIONS, AND MILITARY SERVICE

UNIVERSITY DEGREE: Master in COMPUTER SCIENCE AND APPLIED BUSINESS MANAGEMENT

Technical University: Braunschweig, Germany

Worked as Assistant of the Professor

CERTIFICATIONS: PMP (Project Management Professional) and ITIL Foundation

Summary Program Management experience Tom Behrens (Cell 713-***-****):

1. As Director and Head of the Global Spare Parts Implementation Program at Volkswagen,

I managed the delivery of SAP R/3 operational support initiatives and projects across the division while directing implementation projects/programs for both the Regional Central Depot and distribution warehouses across the globe. Established IT solutions/ strategies, resolved SAP technical escalations, and ensured project and program deliverable met customer, industry, and organizational objectives, across the Region Americas.

I interacted with senior leadership on project status and Operating Company stakeholders at a global Level

Architected Innovative Tools and IT Strategies for Worldwide Implementations. Developed methodologies and tool sets for project reviews/quality gates from initial offer to final approval/acceptance and led all stages of the bid process.

Hired, Managed, and Empowered Global Teams of Diverse Cultural/Professional Backgrounds to individual and team objectives

2. As Transition and Transformation Integration Manager at T-Systems NA and IBM,

Directed international transition and implementation projects with global client organizations, including Volkswagen of Americas/Africa, Thyssen Krupp and Philips Germany. Developed and managed technical processes and service delivery plans, administered budgets, designed and defined transition scopes, responded to RFPs, and negotiated pricing/contracts to secure new business

Directed T&T Manager, Program Manager, Project Manager for large customer Transition and Transformation projects as Executive T&T Lead leading the overall effort and scope of big accounts like Southwest Airline, Motiva, Howard University

Oversaw Outsourcing Proposals and Bidding Operations to Secure Multi-Million Dollar Transition Projects ($10M - $50M TCP TT)for several US Corporations like Bridgestone and others. Developed service delivery plans and project scopes, negotiated solutions, created/tracked project schedules, documented workflows, mitigated risks, and created status reports for internal/external stakeholders.

3. As I am heading and directing Managed Service Programs for DELL EMC

Programs containing of Service Desk setup and/or move, Service Management and Processes implementation, Software distribution project and SCCM tool migration and implementation, Enterprise wide deployment of Desktop Services and End-user Rollout for European Patent Organization and Munich Re in Germany and Netherland recently.

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