Customer Care Assistant

Nishreen Panwala

A professional with more than * years of experience in Operation

management, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. INFORMATION

********.*******@*****.*** linkedin.com/in/nishreen-panwala-1482aa132/ 5th August 198*-***-*** 7653 Dubai, UAE English, Hindi, Gujarati PROFESSIONAL EXPERIENCE

SKILLS

Microsoft Office Suite Computer Competence CRM User Team Work Team Leadership Time Management Clear Communication Problem Solving Operations Executive

08/2012- 09/2020

Achievements/Tasks

• Handled 50+ emails daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.

• Trained new employees in how to use IBM System, CRM, entering customer data and organizing customer

interaction logs.

• Maintained and made adjustment to customer accounts having 95% customer satisfaction.

• Introduced new strategies to retain the customers, resulting in decrease in cancellations.

• Kept meticulous and secure records of sensitive financial and personal information.

• Conducted marketing campaigns with mailers and calls to potential clients.

Organisation:

Chartered Insurance Institute

The CII is the world’s largest

professional body dedicated

to insurance and financial

services; one of the largest

examination and qualification

awarding bodies in the UK and

has delivered education to

over one million students in

the last ten years.

EDUCATION AND CERTIFICATES

Bachelor of Arts (Specialized in Sociology) from Mumbai University CII Course on Introduction to Insurance and Fundamentals of Risk Management Administrative Assistant

04/2008- 08/2010

Achievements/Tasks

• Handled office accounts, including petty cash.

• Prepared Invoices & Delivery Orders with maintaining proper documentation.

• Respond to customer enquiries and order various inventory stock.

• Administer the routine workflow of the office.

• Deal with various clients/customers in order to place an order for goods.

Assistant Support

03/2006- 03/2008

Achievements/Tasks

• Promoting the channel by doing stage shows in various schools.

• Getting permission from school principle for the activity we Performed.

• Planned events and produced innovative ideas that created excitement and made the event successful.

• Prepared travel itinerary for the events and promotions. Organisation:

Chartered Institute for

Securities and Investment

The CISI is the largest and

mostly widely respected

professional body for the

securities and investment

profession in the UK and in a

growing number of financial

centres globally.

Organisation:

Phisa Hami Shipping

Corporation

It is one of the fastest

growing and professionally

managed shipping companies

providing personal

management services to the

Indian vessels.

Organisation:

Candid Marketing

Believe in Omnichannel

approach by giving the

consumers a smooth

experience across all online

and offline channels.

Operations Support

01/2011- 07/2012

Achievements/Tasks

• Meticulously planned and maintained calendar of Directors and Senior management, scheduling meetings and ensuring no conflicts occur.

• Successfully planned and coordinated company events and teamwork activities.

• Scheduled and coordinated meetings, appointments, travel arrangements for supervisors and managers.

• Managed travel and expense reports for department team members.

• Provided support to individuals around the range of product services available and ensure that they are advised when new products and services are launched.

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