Manager Sales

RANJU RAJESH

Address-Kalyan (E),

Mobile No. 816-***-****

Email ID- ***********@*****.***

OBJECTIVE

Seeking a position to utilize my skills and abilities in the right field that offers professional growth while being resourceful, innovative and flexible.

EDUCATION

STANDARD

YEAR

UNIVERSITY

PERCENTAGE

SSC

2009-10

Mumbai

Pass

HSC

2011-12

Mumbai

Pass

B. Com

2017-18

Himalayan

Pass

EXPERIENCE

Conneqt Business Solutions as a QA for IDFC First Bank and Magma Fincorp from August 2019 till date.

● Preparation of monthly Review reports.

● Audit the collection calls for ECS clearance.

● Verification of Agent calls and scrutinize to confirm that the provided information is correct.

● Providing feedback to the Agents.

● Audit the call whether the agents are providing right information about the NOC and the foreclosed details with the charges and if the customers NOC is blocked then what all is the reason.

● Verify the details if the agent has provided the correct information about the loan taken by the customer if it’s regarding to Loan details or any approved loan, and has taken the FOS or the BM on the same call and fix the appoint for the lead generated.

● Analysis on the cases which has been lost by the BM and do the ACPT on the same and share the same with the client or MAGMA.

● Provide Quality induction with the new batch.

● Provide OJT training and Publish reports to the operations with the certified and non certified agents.

Worked with One Assist as a sales Auditor (QA) on Client payroll for Tallentpro Indian HR PVT from 2017 July till March 2019.

● Audit the sales calls made by the Agents and the verification part then make a decision that the case should be forwarded to the bank or no.

● Maintaining the daily consolidated file and bank file and reporting the same to the manager and the client.

● Handle with Chennai centre to make sure of the quality and coordinate with the operation manager for the betterment of the process.

Worked as an HR recruiter with EIES Pvt Ltd from April 2013 to May 2017.

● Hiring staff for external clients.

Worked with Etisalat Mobile support team as a Customer service executive for 8 months from July 2012 to 2013 Feb

● Resolving the queries of the customer regarding the bill, internet usage etc.

TECHNICAL SKILLS

● MS OFFICE,

● EXCEL,WORD.

PERSONAL INFORMATION

● Name of Father : - Mr.Rajesh Kumar

● Date of Birth : 17th Aug 1993

● Marital Status : - Single.

● Languages Known : - English, Hindi, Marathi, Malayalam

● Hobbies & Interest : - Playing Football

● Place : - Kalyan

STRONG POINTS

● I enjoy challenges.

● I am dedicated and hard working also result oriented person.

● I enjoy learning through my work.

RANJU RAJESH

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