Manager Service Representative

Jada E. Evans Political Science Graduate

*** ***** **** ***** *******, VA 23669 adhn1q@r.postjobfree.com 904-***-****

Education

Virginia Commonwealth University, Richmond, VA August 2015 – May 2019

B.A. in Political Science, Obtained: May 2019 GPA: 3.3

Relevant Work Experience

Hampton Roads Computer Gurus, Hampton, VA, Office Manager February 2020- Present

●Handle customer inquiries and complaints, process customer requests, keep updated customer records

●answer, screen and direct incoming calls, organize appointments and meetings, maintain calendars and schedules

●prepare and distribute minutes of meetings

●arrange and prepare presentations, compile and present special reports

MAXIMUS Federal, Hampton, VA, Customer Service Representative October 2019 – March 2020

●Supported high volume call areas of North Carolina’s federal agencies looking to transform their operations and infrastructure to better deliver on their mission and meet the growing expectations of citizens

●Educated and familiarized 4,500+ constituents of North Carolina with the revisions and updates of Medicaid healthcare programs, state ordinances, and other government sponsored programs

●Maintained strict privacy and HIPPA standards, policies and procedures

American Civil Liberties Union of Virginia, Richmond, VA, Legal Intern November 2017 – April 2019

●Researched cases on ordinances, new laws, civil rights reform, and judge’s rulings and analyzed state legislation and advocacy efforts, and related legal and policy issues to report back to senior management

●Produced, stored, and retrieved 1000+ intake forms, complaint forms, case studies, donator registry, and legal documents

●Collaborated with Public Relations Manager for approval of newsletters dispatched to donators and volunteers

●Received the Outstanding Intern award for initiating volunteer opportunities such as the Women’s March

City Council, Richmond, VA, Assistant City Liaison Intern November 2015 – October 2017

●Assisted, Parker Agelasto, Richmond City Councilman of District 5, with coordinating the recruitment of campaign volunteers and assisted with voter registration for college students during the 2016 polls

●Created visual aids, brochures, newsletters, and flyers for the distribution of information to key constituents

●Coordinated weekly meetings across all departments

●Attended hearings, briefings and other meetings; took copious notes and reported back to management on action items; followed up on pending issues and items

Campus Involvement and Leadership Experience

Activities Planning Board, VCU, Student Aid September 2016 – May 2019

●Planned, delegated, and executed Homecoming events to increase student body and alumni awareness and participation that exceeded expectations

●Worked closely with marketing team on design, digital content and social medias

●Planned event advertising, including media outlets, graphics, and communications

VCU Aspire, VCU, Volunteer August 2017 – May 2019

●Member of the living learning program designed to give back to the local community through philanthropic efforts including, but not limited to, Carver Promise of Richmond, Richmond Race/Marathon Volunteer, Red cross Blood Drive, 100 hours of community service, tours of campus too aspiring students, panel discussions, Peter Paul Food Distribution, Central Virginia Food Bank/Feed More and other food distributions, community clean-ups, and bus people to polls

Young Black Lawyers, VCU, General Member

Additional Skills: Microsoft Office, Data Entry, Detail-oriented, Analytical Thinking, Highly Organized, Customer Service, Time Management, Team Leader

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