Sibi Chakaravarthi

Fremont, CA ***** 402-***-**** adhn08@r.postjobfree.com

Professional Summary

Customer support, client service manager, and operational leader with a proven record of success in executing plans to meet company objectives. Highly skilled in developing high performing teams collaborating cross-functionality to implement business initiatives, improve workflow efficiency, and decrease operating costs. Focused on building excellent productive client relationships, working to identify their needs, quickly resolve issues, and improving customer support through rolling out new technology and associate training programs. Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator. Able to communicate complex ideas clearly and balance multiple priorities to meet strict deadlines without compromising quality.

Skills

Staff mentoring & leadership

Service portfolio management

Technical consultant

Process management (ITIL)

Vendor management

Pre-sales support

Hardware knowledge: Cisco UCS/ Dell Power Edge/HP systems/ iron port/ FC Switches

Enterprise Management Products: Automation – <PowerShell & VBScripting>/ SolarWinds / Shavlik/ PlateSpin – DR solution & Okta

GRID Systems – HP Apollo

Virtualization Technologies: VMWare/ Citrix

Storage: HP/ DELL EMC / Data Domain / Scaleio

Microsoft Exchange - o365 / BES / EMM <MDM> Solution

Customer relations

Strategic communications

Infrastructure and security operations

Project management expertise

Agile scrum master

Cloud Services

Converged, hyper-converged & composable Infrastructure

Backup: Avamar, NetBackup & Veeam

Security Products: McAfee/ Checkpoint firewall / eTrust Antivirus / Websense/ Tenable / Qualys/ AWN

Networking: LAN / WAN / Load Balancers /Radius / AP’s

Work History

Solution Delivery Manager, 07/2018 to Current

Stratogent Corporation – San Mateo, CA

Provided leadership and support for the IT department.

Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment, and support teams on project execution.

Managed implementation of new technological improvements resulting in increased efficiency by 20%.

Developed suggestions for technical process improvements to optimize resources.

Worked closely with customers to evaluate various types of risks such as impact, reputation, and regulatory.

Worked extensively in a pharma/biotech research environment

Expertized in GxP, quality systems, and regulatory standards requirements for the biopharma industry

Skilled in SOX, HIPAA, GDPR, and other applicable regulations and authoritative guidance

Worked as a Technical consultant in architecture design, and capacity planning. lead multiple projects – migrations, cloud deployment, stakeholder management/communications.

Monitored metrics and developed actionable insights to improve efficiency and performance.

Identifying and implementing security controls and conducting risk management activities.

Business continuity and disaster recovery planning.

Played an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Optimized planning and allocation of resources by organizing security and administrative programs, business management operations, and inventory control.

Offered expertise to business continuity planners to guide, support, and lead strategy development.

Cloud - Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.

Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Led process improvement and problem-solving efforts to create standard procedures and escalation policies for the customer support team.

Directed QBR and Governance calls.

Gathered requirements and maintained communication between project teams, internal clients, and external stakeholders.

Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.

Identified sales opportunities by assessing the environment and devising and implementing a winning strategy.

Gained customer acceptance by demonstrating cost reductions and operations improvements.

Datacenter Lead, 08/2013 to 07/2018

US Technologies – Des Moines, IA

Managed a team of System Administrators to support IT infrastructure across the globe with 24X7 availability. Ran multiple projects to support the day to day operations to reduce the escalations and increase the CSAT.

Deployment of a next-generation integration platform for internal applications like Grid systems, Hyper-converged and Oracle Cloud

Consulted with engineering team members to determine system loads and develop improvement plans.

Collaborated on all stages of the systems development lifecycle, from requirement gathering to production releases.

Translated technical concepts and information into terms all parties could easily comprehend.

Datacenter Consolidation's\Migration's - Moved the datacenter from a rented building to a different campus, designed and built with full redundancy. The datacenter was migrated and was brought back to operation before ETA. Managed the project and worked with vendors along with the global IT team for a smooth transition.

Security – Collaborated with the global IT team for security hardening programs like penetration tests, vulnerability remediation, and deployment of threat intelligent platform.

DR solution – Dynamic participant on driving DR-Test, Actual DR scenarios, and sharing hands-on experience in managing and aligning the right team during DR scenarios.

Virtualization – Experience working with cross-functional team on virtualization projects; migration; end-user support for VMware and Citrix platform.

Active Directory Migration\Consolidation's - Lead the Active directory migration project based on business requirements and worked with respecting country leads on implementation and migration activities at estimated ETA and also within budget. Also, make Sure with the yearly audit on the AD performance check through ADRAP.

Analyzed problem incident issues to identify troubleshooting methods needed for quick remediation.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Technical Lead, 01/2010 to 08/2013

CA Technologies – Hyderabad, Telangana, India

Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.

Developed technical solutions to diverse operational problems.

Oversaw a variety of projects, including budgets, milestones, and team performance.

Oversaw installation of software programs and hardware systems to meet customer requirements.

Global Wintel Patching Process – Collaborated with the application team to test the monthly security patches on the Windows platform. Plan, schedule, and deploy to 1800 production systems without any disturbance to Business Applications. Achieved 98% success on every month

Active Directory Migration 2003 to 2008 - Implemented 2008 AD infrastructure with 8 sites. Migrated 18,000 + users and 5,000 generic id's to new environment.

Exchange Migration 2003 to 2010 - Implemented a new exchange 2010 environment with 2 hub sites. Migrated User's mailbox and public folders. Integrated exchange with the enterprise security gateway (Postini)

BES Migration 5.1 - Migrated 900+ users to BES 5.1 and placing a global policy on a device level.

Virtualization – Lead a team Managing 3000+ VM's spread across multiple hardware platforms

Cisco UCS - Maintain & Manage Cisco UCS frame consists of 12 chassis & 40 blades in 3 hub Sites. Upgraded the firmware 1.4m to 2.0(b).

OCS Federation - Established the federation rules to have OCS connectivity with external domains.

Citrix Farms - Created & Managing XenApp 6.5 Citrix farm and published different applications.

CA Arc serves R16 sp2 up-gradation - Migrated backup environment to the newer version of CA arc serves R 16 SP1. Supporting on RCA for critical backup issues.

Scripting - Automation through PowerShell 2.0 and VB Script to reduce human effort on repetitive tasks.

Engg - Facilities, 04/2008 to 01/2010

Ramco Systems – Chennai, Tamil Nadu, India

Implemented corrective plans of action for network performance issues including availability, utilization, and latency.

Introduced VMware and TMG to infrastructure and management tools to create and manage a virtual server computing environment.

Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.

Established network specifications and analyzed workflow, access, information, and security requirements.

Resolved issues and escalated problems with knowledgeable support and quality service.

Installation, Configuration, and Troubleshooting of Windows Servers.

Configuration & Troubleshooting Active Directory, DHCP, DNS. Installation of Active Directory in forest level, additional dc, and child dc.

Maintaining FSMO roles between DC’S

Group policy implementation

Implementing and Maintaining Exchange servers

Exchange Server Migration 2003 to 2007

Physical Servers RAID level Configurations & Administrations

Installation, Configuration, and Troubleshooting of VMware ESX Servers.

Administration of Virtual Centre & VMware ESX Servers

P2V and DRS on Virtualization

Patch Management using WSUS & Third-Party Freeware Tools.

Implementation of ISA2006 in the production environment.

Enabling Web Hosting for servers through ISA.

Enabling VPN services through the ISA server.

Maintaining Regular backups for the ISA servers.

Implementation of Websense 6.3 version in the environment.

Maintaining and troubleshooting on all blackberry server and device message services level problems.

Tracking of emails from Blackberry device (Blackberry – Exchange-RIM server –Destination).

Implementation of the firewall to the required team as a separate network.

Systems Administrator, 08/2006 to 03/2008

Classic Data Solutions – Chennai, Tamil Nadu, India

Planned and implemented complex internet and intranet applications on multiple platforms.

Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Installing, configuration, and troubleshooting Operating systems (Win2003 & Workstation,).

Attending hardware breakdown calls.

Installing Active Directory Services

Implemented child domain.

Implemented Exchange 2003 Messaging System.

Tested & implemented the FortiGate Firewall for secured internet access & VPN tunnel to the Head office.

LAN and WAN Connectivity Issues.

Software installation through CA DSM

Finding RCA on windows servers (NT and 2003)

Education

Master of Science: Information Technology and Management, Expected in 04/2021

Grand Canyon University - Phoenix, AZ

Bachelor of Engineering Technology: Electronics and Communications Engineering, 11/2006

Magna College of Engineering - Chennai, India

Certifications

Project Management Professional (PMP)

Certified Information Security Manager (CISM)

Certified Agile Scrum Master

ITIL

EMC - Information Storage and Management V3

Microsoft Certified - (MCSA) (Office 365) & (Azure)

Cisco Certified Network Associate (CCNA)

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