Administrative Assistant Service Representative

Sylvia Garcia

**** ******* **** **** @**** ***********@*****.***

San Antonio, Texas 78229 C: 361-***-**** H: 210-***-****

Career Overview: Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

• Microsoft Office

• Employee training and development

• Problem resolution

• Education in Medical Field • Resourceful

• Strong interpersonal skills

• Mail management

• Dedicated team player

Work Experience:

Box Office Representative

January 2020 to Present Spurs Sports & Entertainment – San Antonio. Texas

Responsible for ensuring customer satisfaction in the wake of selling tickets ticket and answering incoming calls to attain the details for initial processing of “will call” tickets, solving any ticketing problems also answering customers general questions and special needs regarding seating and facility entry.

Reservation Clerk

February 2016 to November 2018 MV Transportation – Corpus Christi, TX

Received calls from elderly, and disabled clients to set up pickup and drop off arrangements for doctor appointments, recreational trips, and work, data entry of driver manifests ensuring times and mileage were reported. Provided details regarding services and enrollment process and served as backup dispatcher when necessary.

Administrative Assistant

July 2013 to April 2015 Express Employment Professionals – Corpus Christi, TX

Assisted tenants with work orders for maintenance of tenant floors, route certified mail to tenants, assigned parking spaces for employees of tenants, received and responded to email requests for maintenance in the Rio Grande area for tenants, answered phone inquiries regarding occupancy of building for key employers in the city, worked with first responders

Customer Service Representative First Data Corporation– Corpus Christi, TX

April 1995 to June 2003

Supervised mail room staff processing customer related requests, analyzed and resolved customer issues and concerns, lockbox processing, provided efficient and courteous customer service, resolved customer requests for adjustments in billing and card requests, escalated equipment repairs to technicians, participated in on-going training for multiple clients, maintained high confidentiality, demonstrated problem solving techniques, processed requests for statements clients.

Contact this candidate