Customer Assistant
Resume:
Rammya Balasubramanian
Email:*********@*****.***
Phone:875-***-****
Objective
To be an asset to my organization by utilizing the recent improving trends and make optimum use of the available resources for the success of the company. More importantly, working harmoniously in a team to bring forth the best from self and everyone. Education and Certifications
Degree/ Course College/University Year of Passing % of marks Master of Science (Computer science)
PSG college of Arts and Science 2016 78
Bachelor of Science (Computer
science)
PSG college of Arts and Science 2014 85.4
HSC
A.V.B Matric Higher Secondary
School
2011 80
SSLC Thambu Higher Secondary
School
2009 90.2
Professional Summary
• Quality Associate at “Mobius Knowledge Service Pvt Ltd “from 2018 to 2019 .
• Business associate at “Altruist Customer support management(Vertex customer support)from 2019 to 2020
Key Projects Undertaken
Page 2 of 3 Dated: 10/18/19
Project Title Retail RHD
Team Size 33
Location Chennai
Technologies Used Siebel,ICRM tools
Company Name Altruist Customer support management
(Vertex customer support)
Client Airtel
Role Team Member
Key Responsibility Handled
Mobius:
• Perform various audits, as a team and individually, to ensure compliance with Production departments, company and compliance protocols.
• Assist in developing, performing, and reporting on audits.
• Utilize various software applications to complete tasks, create reports and deliver results.
• Provided recommendations for improvements in regular reports documents and technical briefings.
• Responsible for document and record control management and procedures
• Performs quality assurance review to validate all customer or external deliverables Altruist:
• Identify and assess customers’ needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts and file documents. • Take the extra mile to engage customer
Achievements
• Top rank holder in Under Graduation.
• Won “Assistant Steward” Award from Guinness World Records for depicting the logo of
“World Tamil Classical congress 2010”.
Page 3 of 3 Dated: 10/18/19
• Won Awards for Organization activity in College academy
• Did workshop on Photoshop and Flash Organized By Apex Institute of Multimedia
• Participated in various Sports activities in School.
• Completed “Java Certification Course in “Indra Insitute”
• Received Star of the month at Altrusit Customer management service. Hobbies
• Pencil drawing
• Reading and writing articles
• Photography, Cooking
Personal Profile
Name : B.Rammya
Father’s name : Balasubramanian.K
Date of Birth : 22nd Aug 1993
Age : 24 years
Gender : Female
Marital Status : Married
Nationality : Indian
Permanent address : D/No:3/2,Bharathiyar 4Th Street, Thiruvanmyur,Chennai-600041.
Contact number : 875-***-****
Email ID : *********@*****.***
I hereby declare that the information furnished above is true to the best of my knowledge. Place: Rammya Balasubramanian
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