Salesforce Analyst and Certified Admin

Ryan William Davenport

Foster City, CA *****

linkedin.com/in/ryanwdavenport/ • 650-***-**** •*************@*****.***

Salesforce Administrator/Analyst Profile

Certified Salesforce Administrator with hands-on experience optimizing end-to-end sales lifecycle and translating business requirements into well-architected solutions that best leverage Salesforce platform and associated products.

Solutions-focused, adept at defining interaction between various Salesforce application packages, databases, and middleware systems to optimize functional coverage. Skilled in collaborating with line-of-business to understand business vision, goals and strategies. Knowledgeable in creating engaging solutions, evaluating program effectiveness, and tailoring customized demos of Salesforce products. Capacity to advise clients on digital transformation strategy and technology architectures to improve operational and financial performance. Strong leader and trainer with abilities in directing multiple tasks effectively to ensure on target completion of all deliverables. Collaborative communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Salesforce Technologies / CRM System Management / Team Building & Leadership

Project & Product Management / Cloud & Solutions Architect / Dashboard Development

PROFESSIONAL EXPERIENCE

Salesforce Administrator (2017 – Current) PJCC, Foster City, CA

Managed, enhanced, and created workflows, functions and configurations within Salesforce.com environment. Translated functional requirements into technical solutions, while designing declarative solutions using process builders, flows, and workflows. Managed comprehensive sales/marketing technical resources and migration of data into Salesforce. Provided system administration of internal and customer-facing environment to customize applications, user permissions, system security settings, and custom objects and workflow. Maintained data integrity and develop dashboards designed for senior leadership to deliver insights on business operations. Developed revenue reports and dashboards for program departments, membership and finance.

Key Achievements:

Managed Covid-19 billing process which credited ~10,000 accounts with hundreds of thousands in application credits for clear financial auditability. This included managing hundreds of thousands in center donations and opt in membership billing.

Utilized custom objects, salesforce security structures, and process automations to create Intake Request case management system which replaced email as primary internal help tool.

Conceptualized and developed payment due notification system for front desk staff that enabled collection of tens of thousands in debt each month.

Formulated custom salesforce training resources for ~100 employees that was adopted by JCC Atlanta and Traction Rec.

Led user acceptance testing which includes organizing UAT sessions, writing and prioritizing test cases, scheduling and supporting 30+ testers, communicating bugs and feedback to vendors.

Extensive Data Loader experience which involves, legacy data migration, community user imports, financial auditing, and implementing a center-wide, quarterly program data load that saves managers ~50+ hours in manual data entry.

Introduced Membership Cancellation and Aquatics Cancellation processes that replaced paper processes with salesforce custom objects and automated responses, field updates, and reports.

Go-to reporting person for executive leadership, finance, and high-level directors/managers.

Integrated Salesforce Solutions include: Traction Rec: Membership and Registration management tool, Traction Guest: security software, DonorSearch: development management integration, Hubspot: marketing platform, Active Campaign: marketing platform.

Database Administrator (2015– 2017)

Provided end-to-end technical support and problem resolution for CRM tool, including system management, data cleanup, sales and clientele reporting, and customer service to ensure seamless operations. Created and managed database reports, visualizations, and dashboards. Strengthened membership data import and integrity from CLASS into MindBody. Developed and delivered training sessions on functionalities of MindBody for the Welcome Center/Front Desk, Fitness Staff, Child Care Staff, Aquatics Staff, Program Leads, and Managers.

Key Achievements:

Accomplished superior customer service by resolving MindBody mobile application errors, managing client schedules, and reconciling account balances.

HR Associate (2011 – 2014) Genentech, South San Francisco, CA

Operated and maintained HR software, such as Taleo v10, Guardian, FileNet v3.42.9, Peoplesoft v9.0, and SAP ecc 6.0. Executed new features and system configurations as well as evaluate system performance. Implemented effective business support processes in response to changing needs. Performed information management of employee data, maintenance and enhancements. Executed payroll systems and analyzed data to provides reports. Managed system to input, store and disseminate information as well as formulate and optimize statutory reports.

Computer Center Coordinator (2009 – 2011) Rocketship Si Se Puede Elementary, San Jose, CA

Planned and delivered technical support services, including troubleshooting, installation, removals, systems knowledge assistance, and training in response to user requirements. Managed essential IT infrastructure and applications deployed, while installing, configuring and testing software on workstations. Ensured stimulating classroom learning experiences to students and initiate tools and processes in teaching methodologies. Monitored and analyzed system alerts to identify and block malicious behavior and activities. Identified root cause and drove mitigations to prevent future outages.

Key Achievements:

Established robust reward system based on mathematical reporting that engaged and improved students online learning.

-- Additional experience as Communications Intern at Northwest Alliance for Responsible Media Spokane, WA --

EDUCATION & CERTIFICATION

Bachelor of Arts Communication

Gonzaga University, Spokane, WA

Certification

Salesforce Admin Certified

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