NICOLE SHARP

*** ***** ******* ****** ** Grange, IL 60525 Phone: 773-***-**** adhmuc@r.postjobfree.com

An accomplished, results-driven professional with 18+ years experience in management, recruitment, training & development, coaching, and mentoring in the hospitality industry. Oversee weekly budgets, manage P&L, and forecast trends to optimize operations and drive revenue growth. Expertise in implementing cost controls and implementing programs to improve business operations and employee progression. Adept at building recruiting, selection and retention business strategies to maintain low turnover rates and reduce hiring costs. Ability to create buy-in and promote a healthy and positive work environment by investing time and effort into training and development programs as well as implementing smart hiring decisions. Energetic, enthusiastic and ready to take on new challenges.

CORE COMPETENCIES

Employee Training & Development

Budgeting & Cost Controls

Operations Management

Customer Service

Leadership Coaching & Mentoring

Timeline/Problem Management

Forecasting

Performance Reviews

Business Process Improvements

Inventory Controls/Management

Health Department Compliance

PROFESSIONAL EXPERIENCE

Kasey’s Tavern, Chicago, IL 2002-Present

General Manager (2013-Present)

Organize and inspect the purchasing and receiving of $250K+ of inventory annually.

Increased Profits 10% by reducing COGS.

Forged exceptional relationships with vendors to optimize support and price breaks whenever possible.

Increased marketing through social media presence using Facebook, Beermenus and Untapped.

Cultivate and lead the team that consistently exceeds industry standards.

Administer accounting and payroll.

Manager (2009-2013)

Implemented the use of an excel spreadsheet to effectively control inventory.

Schedule and direct staff in daily work assignments to maximize productivity.

Introduced a customer loyalty program.

Plan and direct events and parties.

Bartender (2002-2009)

Cultivated and retained customers and increased sales by 50%.

Performed opening and closing duties and maintained strict inventory controls.

Managed daily deposits and cash.

Dawn Foods, Crown Point, IN 1999-2001

Assistant Crew Leader

Filled orders utilizing customized production techniques.

Reduced and maintained costs by reducing waste.

Mentored and motivated the assembly line staff to adhere with strict timelines.

Prepared the assembly line for production.

New Deluxe Bakery, Chicago Ridge, IL 1996-1999

Customer Service Representative

Documented and filled phone and in person orders.

Stocked inventory and delivered/set up goods for special events.

Managed inventory and resolved complex customer issues.

EDUCATION & CERTIFICATIONS

Associate Degree in Hospitality Management, Illinois Institute of Art-Chicago, IL, November 2011

Event Planning Certification, Correlations, LLC Chicago, IL March 2013

Serv Safe Manager Certified 2017 Serv Safe Food Handler Certified 2020

Bassett Training Certified 2018

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